Given the app’s two billion-strong reach, there’s no question that the power of WhatsApp marketing is immense. If you find yourself asking the question: What sort of WhatsApp campaigns can a business run? Here are some successful cases to inspire you. From email marketing and paid ads to the more conventional television ads, there are
How do I write a warm and welcoming greeting message for customers who text me on WhatsApp? What can I include on WhatsApp promotion messages to encourage purchases? What about quick out-of-office replies and WhatsApp status updates? If you’re an ecommerce business owner, these questions are bound to have crossed your mind at some
There’s no question WhatsApp Business is loaded with exciting features for brands both large and small. And much has been said and written about using WhatsApp as a customer support channel. But there are so many more WhatsApp features available on the business app and API that other teams can leverage – in particular
Whether you’re an established ecommerce business or have just launched your own online store, the ecommerce customer experience should be at the forefront of your business strategy. But just what is customer experience and how can you create a positive ecommerce customer experience? That’s exactly what we’re here to explain today. No business can stay
To empower businesses to harness the power of the advancements in the messaging industry, reach wider audiences, and accomplish their goals, we’re proud to tell you all about WATI’s newest success story – with Pretty Ballerinas Israel, a franchisee of the Spanish shoe retail brand that delivers its products manufactured in Menorca to all over
The importance of customer experience in a business cannot be overstated, especially for an online business. Here’s everything you need to know about what the ecommerce customer experience is and how to level up your game to boost sales and scale. “Focusing on the customer makes a company more resilient.” – Jeff Bezos Trust the
Tracking live chat statistics on WhatsApp such as response times and resolution times is key to upholding high chat service level standards for your business. It’s also a great way to keep up with agent performance monitoring of your WhatsApp customer service reps to ensure they’re providing customers with the answers they need. You have
Today, we are excited to announce we joined the fifth batch of Surge, an initiative by Sequoia Capital for the most promising startups. Online shopping has accelerated, however, habits don’t change. In a retail store, you’d expect a salesperson. How can your consumers connect with you in your online shop? Imagine a way where you
In recent years, chatbots have become extremely popular tools for businesses to boost their customer service and experience. If you’re an ecommerce business owner looking to implement a chatbot for your business and want to find out more about the power and potential of chatbots, you’ve come to the right place.
Twilio Alternatives: A Comparison of 4 WhatsApp Business Solution Providers There are plenty of Twilio alternatives out there for businesses looking to get set up with WhatsApp Business. If you’re looking for a WhatsApp Business solution provider that’s not Twilio, read on for a comparison of Twilio and its biggest competitors. Choosing a WhatsApp Business
WATI is a comprehensive customer communication platform for WhatsApp. An official WhatsApp API partner, WATI enables sales, customer support and marketing teams to use a single platform to send bulk messages, broadcasts, template messages, build chatbots with a no-code builder and manage customer queries with a single team inbox.
