All incoming messages from customers to businesses are free.
Outgoing messages costs vary by country.
Generally, the cost is $0.005/message.
Example,
Consider the below conversation between a customer & a business “Fresh Produce”
Customer: Hello
Fresh Produce: Hi Alex, How can I help you?
Customer: I want to know about your store timings.
Fresh Produce: Sure, Our store is open from 9 AM to 7 PM
Customer: Ok. Thank you.
In the above case, we only charge for 2 messages that were sent by business “Fresh Produce”
Note:
WATI Monthly Plan provides 15,000 free session messages. So, you will be charged only after you exceed this limit.
WATI Annual Plan provides 50,000 free session messages.
