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Use WhatsApp For Customer Support and Service
Supercharge your support and improve your customer satisfaction score with WATI powered by WhatsApp Official APIs
Rated 4.8 stars based on 170+ reviews
Supercharge your support and improve your customer satisfaction score with WATI powered by WhatsApp Official APIs
Rated 4.8 stars based on 170+ reviews
WATI is the fastest growing communication platform built on WhatsApp APIs
WhatsApp is best suited to handle customer queries that require instant response. Ensure that you’re able to collect all the right information to solve your customers’ problems and solve them 24x7 without having to leave their personal WhatsApp interface.
Use WATI’s no-code drag and drop chatbot builder to create simple flows that can handle common queries. Your support team can pitch in to answer questions that need their intervention when needed.
After every interaction, collect timely feedback from your customers to keep up the quality of support you provide.
You can send timely updates to your customers about queries raised, appointments, order updates, etc. directly on WhatsApp.
WATI can be integrated with tools such as your CRM, Helpdesk and any other tools you many use including Google sheets to ensure that you don’t lose context of the conversation.
With WhatsApp, you can scale customer support without having to invest in additional workforce and scale using automations.
Provide support on your customer’s favorite app and improve your CSAT scores.
Give your customers a better experience with personalized offers and messages that build a better rapport and repeat business.
Get all your customer-facing teams - Sales, Marketing & Customer success/Support together under WATI WhatsApp engagement platform.
WATI is built to support growing businesses. A quick & simple drag-and-drop approach is all it takes.
Loop in an agent when required without losing context of the conversation.
Integrate WhatsApp with your CRM, Google Sheets, etc. to ensure that you have a well rounded customer experience.
WATI is hands down the best I have seen till date. I am in love with the Flow Builder and I love how fast they ship features that are not only immensely useful, but also very user friendly. Their support is amazing and their training videos on YouTube are super useful.
Great service from WATI. WATI is a great way of reaching those who matter to you. It's easy; template approval is quick, and inbox management with the business team is seamless.
We started to use WATI a few weeks ago, and today my customers are so thankful because our support team can help them very fast! The User interface is really productive and intuitive, the iOS/Android App works perfectly!
We're sending automated notifications to customers. With these automation we don't have to manually send notifications to the users. WATI is super easy to use and integrate with existing flows.
WATI allows us to have multiple agents to respond large influx of queries in real time. We are able to desing automated flows, provide key-word detection led flows and automate several tasks saving manual efforts.
I love the Template messages, Broadcast & Automation tools in WATI. Our customer satisfaction is higher because communications are now scalable.
Simple and direct to use without contacting Support hassle, Creating Template massages are Directly done through web app and no need to contact any one
WATI is the most advanced, yet user friendly whatsapp business CRM solution out there! I really like Broadcasting, flow builder& their mobile app.I can assign multiple agents to manage whatsapp conversations.
WATI is Cost Effective, with all major features and supportive team, the best Whatsapp API Solution Provider. Automation Chabot Feature- We love this. We recently conducted registrations where ~2000 students registered themselves automatically.
WATI is a comprehensive customer communication platform for WhatsApp. An official WhatsApp API partner, WATI enables sales, customer support and marketing teams to use a single platform to send bulk messages, broadcasts, template messages, build chatbots with a no-code builder and manage customer queries with a single team inbox.
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