Use WhatsApp For Customer Support and Service

Supercharge your support and improve your customer satisfaction score with WATI powered by WhatsApp Official APIs

Rated 4.8 stars based on 170+ reviews

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About WATI

WATI is the fastest growing communication platform built on WhatsApp APIs

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3500+ businesses across the world ❤️ WATI

Instant Customer
Support

WhatsApp is best suited to handle customer queries that require instant response. Ensure that you’re able to collect all the right information to solve your customers’ problems and solve them 24x7 without having to leave their personal WhatsApp interface.

Handle Common
Customer Support
Queries with an Easy to
Build Chatbot

Use WATI’s no-code drag and drop chatbot builder to create simple flows that can handle common queries. Your support team can pitch in to answer questions that need their intervention when needed.

Collect
Feedback

After every interaction, collect timely feedback from your customers to keep up the quality of support you provide.

Send Timely
Updates

You can send timely updates to your customers about queries raised, appointments, order updates, etc. directly on WhatsApp.

Integrate with Other
Customer Support Tools

WATI can be integrated with tools such as your CRM, Helpdesk and any other tools you many use including Google sheets to ensure that you don’t lose context of the conversation.

Scale Customer
Support

With WhatsApp, you can scale customer support without having to invest in additional workforce and scale using automations.

Trusted by 3500+ brands across 54 countries

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With WATI, you can do more with less

Improve Customer Satisfaction

Provide support on your customer’s favorite app and improve your CSAT scores.

Personalize Marketing

Give your customers a better experience with personalized offers and messages that build a better rapport and repeat business.

Unify Customer Engagement

Get all your customer-facing teams - Sales, Marketing & Customer success/Support together under WATI WhatsApp engagement platform.

No Code Implementation

WATI is built to support growing businesses. A quick & simple drag-and-drop approach is all it takes.

Contextual Communication

Loop in an agent when required without losing context of the conversation.

Native Integrations

Integrate WhatsApp with your CRM, Google Sheets, etc. to ensure that you have a well rounded customer experience.

3500+ brands across 54 countries trust WATI with their customer experience

Mark O

Mark O

Growth Specialist at Codegiant

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WATI is hands down the best I have seen till date. I am in love with the Flow Builder and I love how fast they ship features that are not only immensely useful, but also very user friendly. Their support is amazing and their training videos on YouTube are super useful.

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Dr. Ashish S

Endocrinologist at Dr Ashish's Diabetes, Thyroid & Hormone Clinic, Karnal

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Great service from WATI. WATI is a great way of reaching those who matter to you. It's easy; template approval is quick, and inbox management with the business team is seamless.

keke L

Keke L

Group Digital Marketing Director at Promasidor

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We started to use WATI a few weeks ago, and today my customers are so thankful because our support team can help them very fast! The User interface is really productive and intuitive, the iOS/Android App works perfectly!

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Tanul T.

Head of Growth at PixelMath

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We're sending automated notifications to customers. With these automation we don't have to manually send notifications to the users. WATI is super easy to use and integrate with existing flows.

Abheejit

Abheejit

Technology Consultant

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WATI allows us to have multiple agents to respond large influx of queries in real time. We are able to desing automated flows, provide key-word detection led flows and automate several tasks saving manual efforts.

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Michael Lyons

Founder at SearchinTT

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I love the Template messages, Broadcast & Automation tools in WATI. Our customer satisfaction is higher because communications are now scalable.

Murad M

Murad M

Head Of Ecommerce at WaaaW.com

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Simple and direct to use without contacting Support hassle, Creating Template massages are Directly done through web app and no need to contact any one

Maciej G

Maciej G

Co-founder & Marketing Director at Bowaba

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WATI is the most advanced, yet user friendly whatsapp business CRM solution out there! I really like Broadcasting, flow builder& their mobile app.I can assign multiple agents to manage whatsapp conversations.

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Paurush M

Founder at NuToM

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WATI is Cost Effective, with all major features and supportive team, the best Whatsapp API Solution Provider. Automation Chabot Feature- We love this. We recently conducted registrations where ~2000 students registered themselves automatically.