WhatsApp Business for Companies: Everything you must know

When we compare time with people, the past days elaborates that people had to send mails to one another for interaction and these days are described as instant messaging interaction with everyone has made our life rapid. Every now and then a new messaging app is poped out with its own features and functionalities but WhatsApp distinguishes itself as one of the simplest yet reliable applications to communicate with everyone. 

WhatsApp App

Basically, this application is dedicated to personal usage. End-users interact with their family and friends using this app. This app is for sending all the multimedia and communicates with everyone. In short, it can be defined as a social media platform to interact with everyone.

WhatsApp Business Users' Base

What is WhatsApp Business App?

In the definition of WhatsApp Business app, we can say that it is created specifically for all the small-minor sized businesses. With the help of the WhatsApp Business App, anyone can design a catalog to display their products to the audience who are connected with them. It is one of the easiest and simplest applications for handling your business inquiries and quickly replies to them back. It effortlessly automates the communication within your customers.

Features of WhatsApp Business App include the display of opening hours, text messages modules, offers Verified WhatsApp Account, showcase product catalog, etc. Mostly if you are in business with 2-3 employees maximum then WhatsApp Business Application is a perfect business solution for you to grow your business and interact with your customers. 

What is WhatsApp Business API?

Apart from WhatsApp App and WhatsApp Business Application usage WhatsApp provides addon WhatsApp Business API for all the medium and large businesses. We know that WhatsApp App and WhatsApp Business App have almost the same features and functionalities but there is a vast difference in WhatsApp Business API. 

WhatsApp Business API can be defined as a communication application for all medium-sized and large-sized companies and businesses. WhatsApp Business API helps businesses to easily connect and interact with customers all over the world. It is known as one of the simplest yet effective ways to communicate with the customer.

Therefore, with the help of developers, the integration of WhatsApp Business API enables you to communicate with your customers and provides a platform where you can interact with the users. 

Why companies should use WhatsApp Business API?

WhatsApp contains some interesting facts in which WhatsApp is in the top position when it comes to the messaging platforms with more than 2 billion users worldwide covering more than 180 countries. The daily average of messages is  60 billion messages per day.

This can be the best reason for all the companies to take their businesses on the WhatsApp platform. With the help of WhatsApp Business API the companies can easily send WhatsApp order notifications, multimedia messages like images and videos, send appointment reminders, OTP verification numbers, customer feedback, shipping alerts, and support notification messages. 

It is fast and reached globally with secured end-to-end encryption that helps your customers to interact with you without any hesitation. Using the WhatsApp Business one can rapidly answer the queries that are asked by customers and convert the chats into customers.

What is a WhatsApp Business Solution Provider?

WATI can be considered as a WhatsApp Business Solution Provider company. Basically, all the WhatsApp Business Solution Provider companies access the WhatsApp Business API and help the companies to utilize it in a proficient and personalized way to accomplish their business objectives.

WhatsApp Business API vs WhatsApp Business App

Get Started with WhatsApp Business API

There are 2 ways to get started with  WhatsApp Business API:

Direct access

For this process, you require to contact Facebook directly. After this process, you will require your own servers and software. It is appropriate for all the big firms to have more resources like developers. Or having their personal or individual requirement.

Professional Solution Provider :

In case you require to utilize WhatsApp for your company immediately then WATI is the perfect solution for you. WATI provides your company a plug-and-play software solution! With the help of WATI, you can immediately get started the WhatsApp Business for customer interaction within just a few minutes. If you are in search of a WhatsApp Business API solution then your search ends here. This is a perfect choice of solution for all businesses having 10 or more than 10 employees.

Capabilities of WATI WhatsApp Business API

Send Notifications on WhatsApp

With the help of the WATI WhatsApp Business API, you are capable of sending notifications to customers via the WhatsApp Platform. Send order notifications, payment-related notifications, OTP verification notifications, shipping update notifications, and much more.

Support Customers on WhatsApp

Utilizing the WATI WhatsApp Business API you can easily handle all the customer queries and reply faster. WATI provides Multiple Agents feature in which you can easily manage your customers by utilizing the Shared Inbox between your customer support agents. 

Mobile Apps for Agents

WATI WhatsApp Business API offers Mobile Apps for Agents. You can handle your customers from anywhere and at any time by installing the application from the Apple App Store as well as Google Play Store to reply back your customers on the go.

Integrate with your Favorite Apps

WATI WhatsApp Business API provides third-party app integration. You can easily integrate applications like Shopify, Google Sheets, Zapier, and integromat with our WhatsApp Business API.

Build a No Code Chatbot on WhatsApp

WATI’s Automation Feature helps you to create a no-code chatbot in just a few minutes. With the help of WhatsApp chatbot, you can offer priority support to your customers at the initial level by replying to them back quickly with the help of saved resources provided by the company.

Features of using WhatsApp Chatbots:

  • 24/7 Availability and never on any leave.
  • Quicker and faster to reply back to customers.
  • Patient enough to wait for customer’s replies.

Benefits of WhatsApp Business for your Customers:

  • One of the most used and loved communication platforms worldwide.
  • WhatsApp is easy, simple, and quick to utilize for customers.
  • Customers are free to chat using cross-device on the office desktop or on-road via smartphone.
  • Effortlessly send images, audio, videos, or any multimedia to explain more precisely.
  • Customers can get back replies faster than any other platform.

Benefits of WhatsApp Business for your Company:

  • WhatsApp allows you to reach worldwide as it is used by more than 2 billion people globally.
  • Admin can reply back customers inquires faster than phone or e-mail comparatively.
  • The automation feature helps the admin to save time in replying to customers.
  • Save the costs that you spend on the call centers.
  • Customers are more satisfied when they are replied back within seconds and will increase the customer engagement of your company.
  • As of end-to-end encryption of WhatsApp, your customers will never feel insecure.

Wrap Up:

Expectantly, all are ready to get started. WATI bestows the easiest and cost-effective way to start WhatsApp Business for your company. That’s it all clear with the benefits of WhatsApp Business API then don’t waste time level up your business using WATI’s WhatsApp Business API. 

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