Guidelines

How To Send OTP via WhatsApp?


How To Send OTP on WhatsApp?

WhatsApp is the world’s largest communication platform. It provides safe and secure communication than SMS and other related services. As a business, you can take the benefits of WhatsApp’s security and systems to send OTPs via WhatsApp.

OTPs are essential to verify transactions and logins. Businesses use SMS to send OTPs. But, SMS OTP authentication is not as safe as you think. Hence, more businesses are opting for encrypted OTPs on WhatsApp.

When you send OTP via WhatsApp, it gets encrypted and only the recipient will be able to see the message. This is one of the most secure ways to reduce fraud, spam, and trojan attacks. Let’s understand.

WATI allows you to send OTP on WhatsApp using WhatsApp Business APIs. WhatsApp API is a WhatsApp Business solution launched by WhatsApp in 2018. Unlike the WhatsApp Business App, WhatsApp APIs help SMBs to integrate their systems with WhatsApp.

When you get your business number approved for WhatsApp APIs, you can integrate it with your CRM to send automated OTPs and reminders to your customers directly on WhatsApp.

Benefits Of WhatsApp Business API:

  1. Send OTPs via WhatsApp
  2. Start A WhatsApp Broadcast 
  3. Integrate WhatsApp Chatbot on your Number
  4. Contact Management
  5. Multi-Agent Customer Support Dashboard

There are two ways to send OTPs. You can either send an OTP from your own dedicated number or you can send from a shared number.

How to send OTP on WhatsApp using Shared Number?

To send OTP using Shared Number, you can sign up with a WhatsApp BSP (Business Solution Provider) like WATI that provides this feature. WATI supports sending OTPs using Shared numbers.

To do so, you can follow these steps:

  1. Sign up for an account Here.
  2. Navigate to API Docs to get to know about /sendTemplateMessage API.
  3. Use the /sendTemplateMessage API from your code to trigger the OTP to the user’s number.

WATI allows you to send OTP messages up to a certain limit in the trial account. If you want to send more OTP Messages, you can buy credits to send OTPs on WhatsApp.

How To Send OTP on WhatsApp using Dedicated Number?

To send OTP using Dedicated Number, you must apply for WhatsApp API and get approval on your own number. Once it is approved, you can send OTP messages from your own dedicated number that can support two-way communication.

Clare.AI will handle and guide businesses to get approval for WhatsApp Business APIs.

Setup Time: 3-5 working days by Clare.AI. (Most of the time it happens within a day)

(Depending on Business verification progress by Facebook Official Team, usually takes 1-3 weeks)

Pre-requisite:

  1. WhatsApp Phone Number (Should not have a WhatsApp account, this number is non-transferable)
    If you want to delete the WhatsApp account with your number, follow these steps to use the phone number that has been registered with WhatsApp Business.
  2. Business Display Name (Should have a clear relationship with Business).
    To know about the Display Name, please read the guidelines for choosing a Display name For WhatsApp Business.
  3. Facebook Business Manager ID (should be verified by uploading business documents)
    If you do not have a Facebook Business, please create by clicking here.
    To verify your Facebook Business, please follow these steps to get Facebook business verification.

This flowchart below explains how to get your WhatsApp Business Account Verified:

WhatsApp Business Verification Process

To get started, you can fill the form here.

Once your account is approved, simply follow the below steps to send OTP messages using WhatsApp APIs:

  1. Submit a template for approval on the Broadcast page on WATI Dashboard
    Template Format: Your one-time verification code is {{otp}}
  2. Wait for the template to be approved. Typically, the approval time is 10-30 mins.
  3. Use the /sendTemplateMessage API to trigger the one-time verification code.

This is it. In this way, you can send OTPs to your customers directly on WhatsApp. If you need more assistance, you can let us know. We’ll be happy to help.

Onboarding

Clare.AI will handle and guide businesses to get approval for WhatsApp Business APIs.

Setup Time: 3-5 working days by Clare.AI

(Depending on Business verification progress by Facebook Official Team, usually takes 1-3 weeks)

Pre-requisite:

  1. WhatsApp Phone Number (Should not have a WhatsApp account, this number is non transferable)
    If you want to delete the WhatsApp account with your number, follow these steps.
  2. Business Display Name (Should have clear relationship with Business)
    To know about Display Name Guide, please click here
  3. Facebook Business Manager ID (should be verified by uploading business documents)
    If you do not have a Facebook Business, please create by clicking here.
    To verify your Facebook Business, please follow these steps

How to apply for WhatsApp Green Tick Verification?

 

whatsapp green tickwhatsapp green tick

WhatsApp Green Tick Verification is different from WhatsApp API Verification. In this tutorial, we’ll show you the Whatsapp business verification process and how to get verified on WhatsApp easily. A business may be approved for using WhatsApp APIs, but may not have a Green Tick.

 

WhatsApp is exploring ways for you to connect with the businesses that matter to you. WhatsApp has verified that the phone number of this contact belongs to the associated business. The green badge   next to the contact’s name confirms that this is the business’s WhatsApp verified account.

You can apply for Green Tick after you are approved for WhatsApp Business APIs. Very few businesses meet WhatsApp’s official business account criteria. WhatsApp typically grants Green Tick or an Official Business account to very limited and highly reputed businesses.

Types of Business Accounts

There are two types of WhatsApp business accounts:

Name Description
Official Business Account WhatsApp has verified that an authentic, notable brand owns this account.
An official business account has a green checkmark badge in its profile and chat thread headers. The name of the business is visible even if the user hasn’t added the business to their address book.
Very few businesses will be official business accounts.
Business Account By default, any account using the WhatsApp Business API or WhatsApp Business App is a business account.

WhatsApp verifies the authenticity of a brand for every account on the WhatsApp Business API.


Official Business Account

If your WhatsApp account is an official business account, the display name will be visible in the chat list, chat screens, chat groups, and contacts view instead of the phone number. There will be a green checkmark beside the displayed name in the contacts view.

Green Tick WhatsApp Account
Official Business Account


Business Account (with API access, but without Green Tick)

If your WhatsApp account is a business account, the display name will only be shown in the contacts view in the smaller text; all other views will show the phone number. You can help customers learn more about your company by filling out your business info, including your business website, address, and hours.

Regular Business API account
Regular Business API account

how to verify a WhatsApp business account?

Below are the steps to apply to get a Green Tick on WhatsApp:
  • You must first apply for WhatsApp API access through a WhatsApp Business Solution Provider (BSP) such as WATI
  • Once your WhatsApp Business API access is approved, you can reach out to your BSP to apply for Green Tick

However, the Green Tick application may be rejected if your business is not reputed. In our experience, only about the top 10% of the businesses are eligible for WhatsApp Green Tick. The rights to approve your Green Tick remain with WhatsApp and the BSP does not have any role to play in that.

Can I still use WhatsApp APIs without Green Tick?

Yes. Not having a Green Tick on your account does not limit you from using WhatsApp Business APIs. You can continue to use WhatsApp Business APIs without a Green Tick. You will have access to all WhatsApp API features.

What are the eligibility criteria to get a Green Badge?

  • You must be using WhatsApp API Approved Business Account
  • You must enable 2 Step Authentication
  • Facebook Business Manager should be verified by Facebook
  • Must be a business (Individuals are not allowed as of now)
  • Recommended you are in Tier 2 or above messaging level
  • Must be a notable and reputed brand

 

How long does the Green Tick Application decision take?

Green Tick application decision normally takes about 1-2 business days. In rare cases, it may take up to a week.

What is the cost of applying for WhatsApp Green Tick Verification?

WhatsApp Green Tick Application Fee details can be found here.

 

Which businesses are not eligible for WhatsApp Green Tick Verification?

WhatsApp disallows certain business categories for WhatsApp API and hence for WhatsApp Green Tick Verification. Businesses dealing in the following products/services cannot be approved for using WhatsApp Business APIs:

  • Drugs
  • Tobacco Items
  • Gambling Businesses
  • Alcohol Brands
  • Weapons & Ammunition Businesses
  • Live Animals
  • Adult Product/Services
  • Medical & Healthcare Products
  • Dating Services
  • Cryptocurrencies

To get the full list and updated details about WhatsApp’s banned categories, please refer to this article.

 

 

Bagaimana Cara Mudah Mendapatkan Centang Hijau di WhatsApp?

 

whatsapp green tickwhatsapp green tick

Verifikasi centang hijau di WhatsApp berbeda dengan verifikasi di WhatsApp API. Di dalam tutorial kali ini, kami akan menunjukkan anda bagaimana mendapatkan centang hijau di WhatsApp Bisnis dengan mudah dan proses verifikasinya. Dikarenakan sebuah bisnis mungkin saja mendapatkan izin untuk menggunakan WhatsApp API, tapi mungkin tidak memiliki centang hijau.

 

WhatsApp mengeksplorasi cara untuk terhubung dengan percakapan bisnis yang penting untuk anda. Oleh karena itu, WhatsApp memverifikasi nomor telepon dalam kontak bahwa ini milik bisnis terkait. Tanda centang hijau di sebelah nama kontak mengkonfirmasi bahwa ini adalah akun yang sudah terverifikasi oleh WhatsApp bisnis.

 

Anda dapat mengajukan tanda centang hijau setelah anda disetujui WhatsApp Bisnis API. Perlu anda ketahui bahwa sangat sedikit bisnis yang dapat memenuhi kriteria akun resmi WhatsApp Bisnis. Pada dasarnya WhatsApp memberikan Centang hijau yang berarti akun bisnis resmi kepada bisnis yang sudah memiliki reputasi tinggi atau sangat terbatas.

Tipe Bisnis Akun

Berikut ini ada dua tipe Akun WhatsApp Bisnis:

Name Deskripsi
Akun Bisnis Resmi  WhatsApp telah memverifikasi bahwa merek asli dan terkenal memiliki akun ini.

Sebuah akun bisnis resmi memiliki centang hijau di profil mereka dan chat thread headers. Nama bisnis akan muncul meskipun pengguna tidak menambahkan bisnis di daftar kontak. 

Sangat sedikit bisnis yang menjadi akun bisnis resmi.

Akun Bisnis  Secara default, akun yang menggunakan WhatsApp Bisnis API atau Aplikasi WhatsApp Bisnis adalah akun bisnis. 

WhatsApp memverifikasi keaslian merek dari setiap akun di WhatsApp Bisnis API.


Akun Bisnis Resmi

Jika WhatsApp akun anda adalah akun bisnis resmi, maka nama tampilan akan muncul di daftar percakapan. Akan ada sebuah tanda centang hijau di samping nama di tampilan kontak.

Green Tick WhatsApp Account
Official Business Account


Akun Bisnis (dengan akses API, tapi tanpa centang hijau) 

Jika akun WhatsApp anda adalah akun bisnis, nama tampilan hanya akan muncul di tampilan kontak dengan teks yang lebih kecil; tampilan lainnya akan menunjukkan nomor telepon. Anda akan membantu pelanggan mempelajari lebih lanjut mengenai perusahaan anda dengan mengisi informasi bisnis, termasuk website bisnis, alamat, dan jam buka.

Regular Business API account
Regular Business API account

Bagaimana memverifikasi akun WhatsApp Bisnis?

 

Dibawah ini ada beberapa langkah untuk mengajukan tanda centang hijau di WhatsApp:

  • Pertama-tama anda harus mengajukan akses untuk WhatsApp API melalui Penyedia Solusi WhatsApp Bisnis atau biasa disebut WhatsApp Business Solution Provider (BSP) seperti WATI
  • Setelah akses WhatsApp Bisnis API anda diterima, anda dapat menghubungi BSP anda untuk mendaftar Tanda Centang Hijau.

Namun, aplikasi centang hijau mungkin saja ditolak jika bisnis anda tidak memiliki reputasi. Di dalam pengalaman kami, hanya 10% bisnis terbaik yang berhak untuk Centang Hijau WhatsApp. Untuk mendapatkan ijin centang hijau adalah hak WhatsApp dan BSP tidak memiliki peran dalam hal ini.

Dapatkah saya tetap menggunakan WhatsApp API tanpa Centang Hijau?

Jawabannya adalah “iya”. Tidak memiliki centang hijau bukan batasan untuk anda tetap menggunakan WhatsApp Bisnis API. Anda tetap dapat menggunakan WhatsApp Bisnis API tanpa centang hijau. Anda akan tetap mendapatkan akses semua fitur WhatsApp API.

Apa kriteria yang diwajibkan untuk mendapatkan tanda centang hijau? ✅

  • Anda harus menggunakan Akun Bisnis yang disetujui oleh WhatsApp API 
  • Anda harus mengaktifkan Otentikasi 2 Langkah 
  • Facebook Business Manager harus terverifikasi oleh Facebook 
  • Harus sebuah bisnis (Individu tidak diijinkan untuk saat ini) 
  • Direkomendasikan anda ada pada Tier 2 atau above messaging level 
  • Harus merek terkenal dan bereputasi 

 

Berapa lama keputusan centang hijau dibuat?

Keputusan mengenai centang hijau biasanya membutuhkan waktu 1-2 hari. Di situasi yang sangat jarang, ini mungkin membutuhkan waktu hingga satu minggu.

Berapa biaya untuk mendaftar verifikasi centang hijau? 

Rinciannya dapat ditemukan disini WhatsApp Green Tick Application Fee.

 

Bisnis Seperti Apa yang tidak berhak untuk mendapatkan Verifikasi centang hijau?

WhatsApp tidak mengijinkan beberapa kategori bisnis untuk WhatsApp API dan begitu pula verifikasi centang hijau WhatsApp. 

Bisnis yang menangani produk/servis berikut ini tidak dapat menggunakan WhatsApp Bisnis API: 

  • Narkoba
  • Produk Tembakau 
  • Bisnis Judi 
  • Merek Alkohol 
  • Bisnis Senjata & Amunisi 
  • Hewan hidup 
  • Produk/Servis orang dewasa
  • Produk alat kesehatan dan obat-obatan 
  • Servis Kencan 
  • Cryptocurrencies 

Untuk mendapatkan daftar lengkap dan rincian pembaharuan mengenai kategori yang dilarang oleh WhatsApp, silahkan mengacu pada artikel ini.

 

 

Pricing

All incoming messages from customers to businesses are free.

Outgoing messages costs vary by country.

Generally, the cost is $0.005/message.

 

Example,
Consider the below conversation between a customer & a business “Fresh Produce”

 

Customer: Hello

Fresh Produce: Hi Alex, How can I help you?

Customer: I want to know about your store timings.

Fresh Produce: Sure, Our store is open from 9 AM to 7 PM

Customer: Ok. Thank you.

 

In the above case, we only charge for 2 messages that were sent by business “Fresh Produce”

Note:

WATI Monthly Plan provides 15,000 free session messages. So, you will be charged only after you exceed this limit.

WATI Annual Plan provides 50,000 free session messages.

How to apply for WhatsApp Green Tick Verification?

 

whatsapp green tickwhatsapp green tick

WhatsApp Green Tick Verification is different from WhatsApp API Verification. In this tutorial, we’ll show you the Whatsapp business verification process and how to get verified on WhatsApp easily. A business may be approved for using WhatsApp APIs, but may not have a Green Tick.

 

WhatsApp is exploring ways for you to connect with the businesses that matter to you. WhatsApp has verified that the phone number of this contact belongs to the associated business. The green badge   next to the contact’s name confirms that this is the business’s WhatsApp verified account.

You can apply for Green Tick after you are approved for WhatsApp Business APIs. Very few businesses meet WhatsApp’s official business account criteria. WhatsApp typically grants Green Tick or an Official Business account to very limited and highly reputed businesses.

Types of Business Accounts

There are two types of WhatsApp business accounts:

Name Description
Official Business Account WhatsApp has verified that an authentic, notable brand owns this account.
An official business account has a green checkmark badge in its profile and chat thread headers. The name of the business is visible even if the user hasn’t added the business to their address book.
Very few businesses will be official business accounts.
Business Account By default, any account using the WhatsApp Business API or WhatsApp Business App is a business account.

WhatsApp verifies the authenticity of a brand for every account on the WhatsApp Business API.


Official Business Account

If your WhatsApp account is an official business account, the display name will be visible in the chat list, chat screens, chat groups, and contacts view instead of the phone number. There will be a green checkmark beside the displayed name in the contacts view.

Green Tick WhatsApp Account
Official Business Account


Business Account (with API access, but without Green Tick)

If your WhatsApp account is a business account, the display name will only be shown in the contacts view in the smaller text; all other views will show the phone number. You can help customers learn more about your company by filling out your business info, including your business website, address, and hours.

Regular Business API account
Regular Business API account

how to verify a WhatsApp business account?

Below are the steps to apply to get a Green Tick on WhatsApp:
  • You must first apply for WhatsApp API access through a WhatsApp Business Solution Provider (BSP) such as WATI
  • Once your WhatsApp Business API access is approved, you can reach out to your BSP to apply for Green Tick

However, the Green Tick application may be rejected if your business is not reputed. In our experience, only about the top 10% of the businesses are eligible for WhatsApp Green Tick. The rights to approve your Green Tick remain with WhatsApp and the BSP does not have any role to play in that.

Can I still use WhatsApp APIs without Green Tick?

Yes. Not having a Green Tick on your account does not limit you from using WhatsApp Business APIs. You can continue to use WhatsApp Business APIs without a Green Tick. You will have access to all WhatsApp API features.

What are the eligibility criteria to get a Green Badge?

  • You must be using WhatsApp API Approved Business Account
  • You must enable 2 Step Authentication
  • Facebook Business Manager should be verified by Facebook
  • Must be a business (Individuals are not allowed as of now)
  • Recommended you are in Tier 2 or above messaging level
  • Must be a notable and reputed brand

 

How long does the Green Tick Application decision take?

Green Tick application decision normally takes about 1-2 business days. In rare cases, it may take up to a week.

What is the cost of applying for WhatsApp Green Tick Verification?

WhatsApp Green Tick Application Fee details can be found here.

 

Which businesses are not eligible for WhatsApp Green Tick Verification?

WhatsApp disallows certain business categories for WhatsApp API and hence for WhatsApp Green Tick Verification. Businesses dealing in the following products/services cannot be approved for using WhatsApp Business APIs:

  • Drugs
  • Tobacco Items
  • Gambling Businesses
  • Alcohol Brands
  • Weapons & Ammunition Businesses
  • Live Animals
  • Adult Product/Services
  • Medical & Healthcare Products
  • Dating Services
  • Cryptocurrencies

To get the full list and updated details about WhatsApp’s banned categories, please refer to this article.

 

 

Bagaimana Cara Mudah Mendapatkan Centang Hijau di WhatsApp?

 

whatsapp green tickwhatsapp green tick

Verifikasi centang hijau di WhatsApp berbeda dengan verifikasi di WhatsApp API. Di dalam tutorial kali ini, kami akan menunjukkan anda bagaimana mendapatkan centang hijau di WhatsApp Bisnis dengan mudah dan proses verifikasinya. Dikarenakan sebuah bisnis mungkin saja mendapatkan izin untuk menggunakan WhatsApp API, tapi mungkin tidak memiliki centang hijau.

 

WhatsApp mengeksplorasi cara untuk terhubung dengan percakapan bisnis yang penting untuk anda. Oleh karena itu, WhatsApp memverifikasi nomor telepon dalam kontak bahwa ini milik bisnis terkait. Tanda centang hijau di sebelah nama kontak mengkonfirmasi bahwa ini adalah akun yang sudah terverifikasi oleh WhatsApp bisnis.

 

Anda dapat mengajukan tanda centang hijau setelah anda disetujui WhatsApp Bisnis API. Perlu anda ketahui bahwa sangat sedikit bisnis yang dapat memenuhi kriteria akun resmi WhatsApp Bisnis. Pada dasarnya WhatsApp memberikan Centang hijau yang berarti akun bisnis resmi kepada bisnis yang sudah memiliki reputasi tinggi atau sangat terbatas.

Tipe Bisnis Akun

Berikut ini ada dua tipe Akun WhatsApp Bisnis:

Name Deskripsi
Akun Bisnis Resmi  WhatsApp telah memverifikasi bahwa merek asli dan terkenal memiliki akun ini.

Sebuah akun bisnis resmi memiliki centang hijau di profil mereka dan chat thread headers. Nama bisnis akan muncul meskipun pengguna tidak menambahkan bisnis di daftar kontak. 

Sangat sedikit bisnis yang menjadi akun bisnis resmi.

Akun Bisnis  Secara default, akun yang menggunakan WhatsApp Bisnis API atau Aplikasi WhatsApp Bisnis adalah akun bisnis. 

WhatsApp memverifikasi keaslian merek dari setiap akun di WhatsApp Bisnis API.


Akun Bisnis Resmi

Jika WhatsApp akun anda adalah akun bisnis resmi, maka nama tampilan akan muncul di daftar percakapan. Akan ada sebuah tanda centang hijau di samping nama di tampilan kontak.

Green Tick WhatsApp Account
Official Business Account


Akun Bisnis (dengan akses API, tapi tanpa centang hijau) 

Jika akun WhatsApp anda adalah akun bisnis, nama tampilan hanya akan muncul di tampilan kontak dengan teks yang lebih kecil; tampilan lainnya akan menunjukkan nomor telepon. Anda akan membantu pelanggan mempelajari lebih lanjut mengenai perusahaan anda dengan mengisi informasi bisnis, termasuk website bisnis, alamat, dan jam buka.

Regular Business API account
Regular Business API account

Bagaimana memverifikasi akun WhatsApp Bisnis?

 

Dibawah ini ada beberapa langkah untuk mengajukan tanda centang hijau di WhatsApp:

  • Pertama-tama anda harus mengajukan akses untuk WhatsApp API melalui Penyedia Solusi WhatsApp Bisnis atau biasa disebut WhatsApp Business Solution Provider (BSP) seperti WATI
  • Setelah akses WhatsApp Bisnis API anda diterima, anda dapat menghubungi BSP anda untuk mendaftar Tanda Centang Hijau.

Namun, aplikasi centang hijau mungkin saja ditolak jika bisnis anda tidak memiliki reputasi. Di dalam pengalaman kami, hanya 10% bisnis terbaik yang berhak untuk Centang Hijau WhatsApp. Untuk mendapatkan ijin centang hijau adalah hak WhatsApp dan BSP tidak memiliki peran dalam hal ini.

Dapatkah saya tetap menggunakan WhatsApp API tanpa Centang Hijau?

Jawabannya adalah “iya”. Tidak memiliki centang hijau bukan batasan untuk anda tetap menggunakan WhatsApp Bisnis API. Anda tetap dapat menggunakan WhatsApp Bisnis API tanpa centang hijau. Anda akan tetap mendapatkan akses semua fitur WhatsApp API.

Apa kriteria yang diwajibkan untuk mendapatkan tanda centang hijau? ✅

  • Anda harus menggunakan Akun Bisnis yang disetujui oleh WhatsApp API 
  • Anda harus mengaktifkan Otentikasi 2 Langkah 
  • Facebook Business Manager harus terverifikasi oleh Facebook 
  • Harus sebuah bisnis (Individu tidak diijinkan untuk saat ini) 
  • Direkomendasikan anda ada pada Tier 2 atau above messaging level 
  • Harus merek terkenal dan bereputasi 

 

Berapa lama keputusan centang hijau dibuat?

Keputusan mengenai centang hijau biasanya membutuhkan waktu 1-2 hari. Di situasi yang sangat jarang, ini mungkin membutuhkan waktu hingga satu minggu.

Berapa biaya untuk mendaftar verifikasi centang hijau? 

Rinciannya dapat ditemukan disini WhatsApp Green Tick Application Fee.

 

Bisnis Seperti Apa yang tidak berhak untuk mendapatkan Verifikasi centang hijau?

WhatsApp tidak mengijinkan beberapa kategori bisnis untuk WhatsApp API dan begitu pula verifikasi centang hijau WhatsApp. 

Bisnis yang menangani produk/servis berikut ini tidak dapat menggunakan WhatsApp Bisnis API: 

  • Narkoba
  • Produk Tembakau 
  • Bisnis Judi 
  • Merek Alkohol 
  • Bisnis Senjata & Amunisi 
  • Hewan hidup 
  • Produk/Servis orang dewasa
  • Produk alat kesehatan dan obat-obatan 
  • Servis Kencan 
  • Cryptocurrencies 

Untuk mendapatkan daftar lengkap dan rincian pembaharuan mengenai kategori yang dilarang oleh WhatsApp, silahkan mengacu pada artikel ini.