WhatsApp is the world’s largest communication platform. It provides safe and secure communication than SMS and other related services. As a business, you can take the benefits of WhatsApp’s security and systems to send OTPs via WhatsApp.
OTPs are essential to verify transactions and logins. Businesses use SMS to send OTPs. But, SMS OTP authentication is not as safe as you think. Hence, more businesses are opting for encrypted OTPs on WhatsApp.
When you send OTP via WhatsApp, it gets encrypted and only the recipient will be able to see the message. This is one of the most secure ways to reduce fraud, spam, and trojan attacks. Let’s understand.
WATI allows you to send OTP on WhatsApp using WhatsApp Business APIs. WhatsApp API is a WhatsApp Business solution launched by WhatsApp in 2018. Unlike the WhatsApp Business App, WhatsApp APIs help SMBs to integrate their systems with WhatsApp.
When you get your business number approved for WhatsApp APIs, you can integrate it with your CRM to send automated OTPs and reminders to your customers directly on WhatsApp.
Benefits Of WhatsApp Business API:
There are two ways to send OTPs. You can either send an OTP from your own dedicated number or you can send from a shared number.
To send OTP using Shared Number, you can sign up with a WhatsApp BSP (Business Solution Provider) like WATI that provides this feature. WATI supports sending OTPs using Shared numbers.
To do so, you can follow these steps:
WATI allows you to send OTP messages up to a certain limit in the trial account. If you want to send more OTP Messages, you can buy credits to send OTPs on WhatsApp.
To send OTP using Dedicated Number, you must apply for WhatsApp API and get approval on your own number. Once it is approved, you can send OTP messages from your own dedicated number that can support two-way communication.
Clare.AI will handle and guide businesses to get approval for WhatsApp Business APIs.
Setup Time: 3-5 working days by Clare.AI. (Most of the time it happens within a day)
(Depending on Business verification progress by Facebook Official Team, usually takes 1-3 weeks)
Pre-requisite:
This flowchart below explains how to get your WhatsApp Business Account Verified:
To get started, you can fill the form here.
Once your account is approved, simply follow the below steps to send OTP messages using WhatsApp APIs:
This is it. In this way, you can send OTPs to your customers directly on WhatsApp. If you need more assistance, you can let us know. We’ll be happy to help.
Clare.AI will handle and guide businesses to get approval for WhatsApp Business APIs.
Setup Time: 3-5 working days by Clare.AI
(Depending on Business verification progress by Facebook Official Team, usually takes 1-3 weeks)
Pre-requisite:
WhatsApp Green Tick Verification is different from WhatsApp API Verification. In this tutorial, we’ll show you the Whatsapp business verification process and how to get verified on WhatsApp easily. A business may be approved for using WhatsApp APIs, but may not have a Green Tick.
WhatsApp is exploring ways for you to connect with the businesses that matter to you. WhatsApp has verified that the phone number of this contact belongs to the associated business. The green badge ✅ next to the contact’s name confirms that this is the business’s WhatsApp verified account.
You can apply for Green Tick after you are approved for WhatsApp Business APIs. Very few businesses meet WhatsApp’s official business account criteria. WhatsApp typically grants Green Tick or an Official Business account to very limited and highly reputed businesses.
There are two types of WhatsApp business accounts:
| Name | Description |
|---|---|
| Official Business Account | WhatsApp has verified that an authentic, notable brand owns this account. An official business account has a green checkmark badge in its profile and chat thread headers. The name of the business is visible even if the user hasn’t added the business to their address book. Very few businesses will be official business accounts. |
| Business Account | By default, any account using the WhatsApp Business API or WhatsApp Business App is a business account.
WhatsApp verifies the authenticity of a brand for every account on the WhatsApp Business API. |
If your WhatsApp account is an official business account, the display name will be visible in the chat list, chat screens, chat groups, and contacts view instead of the phone number. There will be a green checkmark beside the displayed name in the contacts view.
If your WhatsApp account is a business account, the display name will only be shown in the contacts view in the smaller text; all other views will show the phone number. You can help customers learn more about your company by filling out your business info, including your business website, address, and hours.
However, the Green Tick application may be rejected if your business is not reputed. In our experience, only about the top 10% of the businesses are eligible for WhatsApp Green Tick. The rights to approve your Green Tick remain with WhatsApp and the BSP does not have any role to play in that.
Green Tick application decision normally takes about 1-2 business days. In rare cases, it may take up to a week.
WhatsApp Green Tick Application Fee details can be found here.
WhatsApp disallows certain business categories for WhatsApp API and hence for WhatsApp Green Tick Verification. Businesses dealing in the following products/services cannot be approved for using WhatsApp Business APIs:
To get the full list and updated details about WhatsApp’s banned categories, please refer to this article.
Verifikasi centang hijau di WhatsApp berbeda dengan verifikasi di WhatsApp API. Di dalam tutorial kali ini, kami akan menunjukkan anda bagaimana mendapatkan centang hijau di WhatsApp Bisnis dengan mudah dan proses verifikasinya. Dikarenakan sebuah bisnis mungkin saja mendapatkan izin untuk menggunakan WhatsApp API, tapi mungkin tidak memiliki centang hijau.
WhatsApp mengeksplorasi cara untuk terhubung dengan percakapan bisnis yang penting untuk anda. Oleh karena itu, WhatsApp memverifikasi nomor telepon dalam kontak bahwa ini milik bisnis terkait. Tanda centang hijau di sebelah nama kontak mengkonfirmasi bahwa ini adalah akun yang sudah terverifikasi oleh WhatsApp bisnis.
Anda dapat mengajukan tanda centang hijau setelah anda disetujui WhatsApp Bisnis API. Perlu anda ketahui bahwa sangat sedikit bisnis yang dapat memenuhi kriteria akun resmi WhatsApp Bisnis. Pada dasarnya WhatsApp memberikan Centang hijau yang berarti akun bisnis resmi kepada bisnis yang sudah memiliki reputasi tinggi atau sangat terbatas.
Berikut ini ada dua tipe Akun WhatsApp Bisnis:
| Name | Deskripsi |
|---|---|
| Akun Bisnis Resmi | WhatsApp telah memverifikasi bahwa merek asli dan terkenal memiliki akun ini.
Sebuah akun bisnis resmi memiliki centang hijau di profil mereka dan chat thread headers. Nama bisnis akan muncul meskipun pengguna tidak menambahkan bisnis di daftar kontak. Sangat sedikit bisnis yang menjadi akun bisnis resmi. |
| Akun Bisnis | Secara default, akun yang menggunakan WhatsApp Bisnis API atau Aplikasi WhatsApp Bisnis adalah akun bisnis.
WhatsApp memverifikasi keaslian merek dari setiap akun di WhatsApp Bisnis API. |
Jika WhatsApp akun anda adalah akun bisnis resmi, maka nama tampilan akan muncul di daftar percakapan. Akan ada sebuah tanda centang hijau di samping nama di tampilan kontak.
Jika akun WhatsApp anda adalah akun bisnis, nama tampilan hanya akan muncul di tampilan kontak dengan teks yang lebih kecil; tampilan lainnya akan menunjukkan nomor telepon. Anda akan membantu pelanggan mempelajari lebih lanjut mengenai perusahaan anda dengan mengisi informasi bisnis, termasuk website bisnis, alamat, dan jam buka.
Dibawah ini ada beberapa langkah untuk mengajukan tanda centang hijau di WhatsApp:
Namun, aplikasi centang hijau mungkin saja ditolak jika bisnis anda tidak memiliki reputasi. Di dalam pengalaman kami, hanya 10% bisnis terbaik yang berhak untuk Centang Hijau WhatsApp. Untuk mendapatkan ijin centang hijau adalah hak WhatsApp dan BSP tidak memiliki peran dalam hal ini.
Keputusan mengenai centang hijau biasanya membutuhkan waktu 1-2 hari. Di situasi yang sangat jarang, ini mungkin membutuhkan waktu hingga satu minggu.
Rinciannya dapat ditemukan disini WhatsApp Green Tick Application Fee.
WhatsApp tidak mengijinkan beberapa kategori bisnis untuk WhatsApp API dan begitu pula verifikasi centang hijau WhatsApp.
Bisnis yang menangani produk/servis berikut ini tidak dapat menggunakan WhatsApp Bisnis API:
Untuk mendapatkan daftar lengkap dan rincian pembaharuan mengenai kategori yang dilarang oleh WhatsApp, silahkan mengacu pada artikel ini.
All incoming messages from customers to businesses are free.
Outgoing messages costs vary by country.
Generally, the cost is $0.005/message.
Example,
Consider the below conversation between a customer & a business “Fresh Produce”
Customer: Hello
Fresh Produce: Hi Alex, How can I help you?
Customer: I want to know about your store timings.
Fresh Produce: Sure, Our store is open from 9 AM to 7 PM
Customer: Ok. Thank you.
In the above case, we only charge for 2 messages that were sent by business “Fresh Produce”
Note:
WATI Monthly Plan provides 15,000 free session messages. So, you will be charged only after you exceed this limit.
WATI Annual Plan provides 50,000 free session messages.
WhatsApp Green Tick Verification is different from WhatsApp API Verification. In this tutorial, we’ll show you the Whatsapp business verification process and how to get verified on WhatsApp easily. A business may be approved for using WhatsApp APIs, but may not have a Green Tick.
WhatsApp is exploring ways for you to connect with the businesses that matter to you. WhatsApp has verified that the phone number of this contact belongs to the associated business. The green badge ✅ next to the contact’s name confirms that this is the business’s WhatsApp verified account.
You can apply for Green Tick after you are approved for WhatsApp Business APIs. Very few businesses meet WhatsApp’s official business account criteria. WhatsApp typically grants Green Tick or an Official Business account to very limited and highly reputed businesses.
There are two types of WhatsApp business accounts:
| Name | Description |
|---|---|
| Official Business Account | WhatsApp has verified that an authentic, notable brand owns this account. An official business account has a green checkmark badge in its profile and chat thread headers. The name of the business is visible even if the user hasn’t added the business to their address book. Very few businesses will be official business accounts. |
| Business Account | By default, any account using the WhatsApp Business API or WhatsApp Business App is a business account.
WhatsApp verifies the authenticity of a brand for every account on the WhatsApp Business API. |
If your WhatsApp account is an official business account, the display name will be visible in the chat list, chat screens, chat groups, and contacts view instead of the phone number. There will be a green checkmark beside the displayed name in the contacts view.
If your WhatsApp account is a business account, the display name will only be shown in the contacts view in the smaller text; all other views will show the phone number. You can help customers learn more about your company by filling out your business info, including your business website, address, and hours.
However, the Green Tick application may be rejected if your business is not reputed. In our experience, only about the top 10% of the businesses are eligible for WhatsApp Green Tick. The rights to approve your Green Tick remain with WhatsApp and the BSP does not have any role to play in that.
Green Tick application decision normally takes about 1-2 business days. In rare cases, it may take up to a week.
WhatsApp Green Tick Application Fee details can be found here.
WhatsApp disallows certain business categories for WhatsApp API and hence for WhatsApp Green Tick Verification. Businesses dealing in the following products/services cannot be approved for using WhatsApp Business APIs:
To get the full list and updated details about WhatsApp’s banned categories, please refer to this article.
Verifikasi centang hijau di WhatsApp berbeda dengan verifikasi di WhatsApp API. Di dalam tutorial kali ini, kami akan menunjukkan anda bagaimana mendapatkan centang hijau di WhatsApp Bisnis dengan mudah dan proses verifikasinya. Dikarenakan sebuah bisnis mungkin saja mendapatkan izin untuk menggunakan WhatsApp API, tapi mungkin tidak memiliki centang hijau.
WhatsApp mengeksplorasi cara untuk terhubung dengan percakapan bisnis yang penting untuk anda. Oleh karena itu, WhatsApp memverifikasi nomor telepon dalam kontak bahwa ini milik bisnis terkait. Tanda centang hijau di sebelah nama kontak mengkonfirmasi bahwa ini adalah akun yang sudah terverifikasi oleh WhatsApp bisnis.
Anda dapat mengajukan tanda centang hijau setelah anda disetujui WhatsApp Bisnis API. Perlu anda ketahui bahwa sangat sedikit bisnis yang dapat memenuhi kriteria akun resmi WhatsApp Bisnis. Pada dasarnya WhatsApp memberikan Centang hijau yang berarti akun bisnis resmi kepada bisnis yang sudah memiliki reputasi tinggi atau sangat terbatas.
Berikut ini ada dua tipe Akun WhatsApp Bisnis:
| Name | Deskripsi |
|---|---|
| Akun Bisnis Resmi | WhatsApp telah memverifikasi bahwa merek asli dan terkenal memiliki akun ini.
Sebuah akun bisnis resmi memiliki centang hijau di profil mereka dan chat thread headers. Nama bisnis akan muncul meskipun pengguna tidak menambahkan bisnis di daftar kontak. Sangat sedikit bisnis yang menjadi akun bisnis resmi. |
| Akun Bisnis | Secara default, akun yang menggunakan WhatsApp Bisnis API atau Aplikasi WhatsApp Bisnis adalah akun bisnis.
WhatsApp memverifikasi keaslian merek dari setiap akun di WhatsApp Bisnis API. |
Jika WhatsApp akun anda adalah akun bisnis resmi, maka nama tampilan akan muncul di daftar percakapan. Akan ada sebuah tanda centang hijau di samping nama di tampilan kontak.
Jika akun WhatsApp anda adalah akun bisnis, nama tampilan hanya akan muncul di tampilan kontak dengan teks yang lebih kecil; tampilan lainnya akan menunjukkan nomor telepon. Anda akan membantu pelanggan mempelajari lebih lanjut mengenai perusahaan anda dengan mengisi informasi bisnis, termasuk website bisnis, alamat, dan jam buka.
Dibawah ini ada beberapa langkah untuk mengajukan tanda centang hijau di WhatsApp:
Namun, aplikasi centang hijau mungkin saja ditolak jika bisnis anda tidak memiliki reputasi. Di dalam pengalaman kami, hanya 10% bisnis terbaik yang berhak untuk Centang Hijau WhatsApp. Untuk mendapatkan ijin centang hijau adalah hak WhatsApp dan BSP tidak memiliki peran dalam hal ini.
Keputusan mengenai centang hijau biasanya membutuhkan waktu 1-2 hari. Di situasi yang sangat jarang, ini mungkin membutuhkan waktu hingga satu minggu.
Rinciannya dapat ditemukan disini WhatsApp Green Tick Application Fee.
WhatsApp tidak mengijinkan beberapa kategori bisnis untuk WhatsApp API dan begitu pula verifikasi centang hijau WhatsApp.
Bisnis yang menangani produk/servis berikut ini tidak dapat menggunakan WhatsApp Bisnis API:
Untuk mendapatkan daftar lengkap dan rincian pembaharuan mengenai kategori yang dilarang oleh WhatsApp, silahkan mengacu pada artikel ini.
WATI 是一個以 WhatsApp 官方 API 為本的客戶支援工具。
由 Clare.AI 提供
(WhatsApp 官方合作夥伴）
