Support UK - Wati.io
Wati for Support
Turn WhatsApp into your #1 Support Channel with AI that scales effortlessly
Wati's AI support agent & automations are a force multiplier for service organization that are looking to automate the busywork, while keeping the human touch where it matters
Trusted by the fastest growing brands in UK
Make Wati your #1 support channel – Resolve & close up to 80% of your support queries automatically
Automate responses to FAQs & close queries faster without any manual intervention with Wati's AI-
support agent & custom chatbot workflows
Our AI-support agent doesn’t just respond instantly—it understands intent, offers relevant answers, responds in a way that feels natural -- and closes tickets with zero manual intervention.
Knows your business – Fetches answers from FAQs, PDFs & Knowledgebase URLs
Multilingual by design – Detects and responds in your customer’s language, even when you've trained it on one language only
24*7 availability – Your round the clock agent that works & works but never complains!
Enhanced answers – Adds relevant documents, videos, knowledge base URLs etc. to give customers everything they need
Balancing AI with human touch
AI should enhance speed & efficiency of service organizations, not replace human connection.
AI auto-detects & intelligently routes complex queries to human agents
AI routes queries to relevant agents / teams on customer's request
Agents route queries manually to relevant teams / other agents
One dashboard to manage WhatsApp, Facebook & Instagram conversations
Get a consolidated view of your customer interactions on WhatsApp, Facebook and Instagram messages effortlessly from one unified inbox.
Stay organized with conversation filters. Assign chats to specific teams or members. Say goodbye to ignored inquiries and frustrated customers!
Improve response time with Welcome messages & Out-of-Office workflows
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Over 16,000+ customers
What some of our 16,000+ customers across 180+ countries think of Wati.
“Highly customisable and friendly”
We work in the hotel business, so keeping in touch with people travelling is very easy using WhatsApp. Wati help us to have multiple people answering guests. It also allows us to automate basic replies such as the address
Eduardo Zeballos
Marketing Manager, Hotel Rosario
“Our Star Tool”
Wati is essential to our cloud services business. Its ease of use helps us stay connected, offer personalised support, and address customer concerns quickly. With multiple agents working simultaneously, we ensure efficient service and excellent after-sales support daily.
Sidney Elena J
Cloud Services Provider, DynamiaERP