Astra vs Chatbase:
Designed for Sales,
Not Just Support

Astra is built to power SDR teams with lead scoring, firmographic qualification, and CRM routing—whereas Chatbase focuses on solving support tickets.

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Astra vs Chatbase: Quick Feature Comparison

Feature
  • 24/7 AI Conversations
  • Lead Scoring & Qualification
  • Sales Intent Detection
  • CRM Routing & Notifications
  • Automated Follow‑Ups (email/SMS)
  • Action‑oriented, Sales‑Ready Conversations
  • Live Chat Hand‑Off
  • Pricing Transparency
Astra (AI SDR)
  • comparison statusEngage visitors as leads
  • comparison statusCustomizable rules
  • comparison statusBuilt-in
  • comparison statusBi-directional, Slack/WhatsApp/email
  • comparison statusYes
  • comparison statusPre‑sell & qualify
  • comparison statusOptional
  • comparison statusClear plans
Chatbase (AI Support)
  • comparison statusHandle customer queries
  • comparison statusNo scoring
  • comparison statusNot designed
  • comparison statusSupport triage only
  • comparison statusNo
  • comparison statusTicket resolution focused
  • comparison statusEscalates to human support
  • comparison statusFree & tiered plans starting ~$19/mo

Astra vs Chatbase: Quick Feature Comparison

Astra
Chatsimple

    Astra (AI SDR)

  • Feature

  • 24/7 AI Conversations

    comparison statusEngage visitors as leads

  • Lead Scoring & Qualification

    comparison statusCustomizable rules

  • Sales Intent Detection

    comparison statusBuilt-in

  • CRM Routing & Notifications

    comparison statusBi-directional, Slack/WhatsApp/email

  • Automated Follow‑Ups (email/SMS)

    comparison statusYes

  • Action‑oriented, Sales‑Ready Conversations

    comparison statusPre‑sell & qualify

  • Live Chat Hand‑Off

    comparison statusOptional

  • Pricing Transparency

    comparison statusClear plans

    Chatbase (AI Support)

  • Feature

  • 24/7 AI Conversations

    comparison statusHandle customer queries

  • Lead Scoring & Qualification

    comparison statusNo scoring

  • Sales Intent Detection

    comparison statusNot designed

  • CRM Routing & Notifications

    comparison statusSupport triage only

  • Automated Follow‑Ups (email/SMS)

    comparison statusNo

  • Action‑oriented, Sales‑Ready Conversations

    comparison statusTicket resolution focused

  • Live Chat Hand‑Off

    comparison statusEscalates to human support

  • Pricing Transparency

    comparison statusFree & tiered plans starting ~$19/mo

Why Astra Beats Chatbase for Sales Teams

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Qualify Leads, Don’t Just Answer Questions Astra asks for firmographics, budget, timing—then scores and routes them to reps. Chatbase focuses on solving support tickets.

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Drive Business Outcomes Astra increases pipeline by engaging visitors before they convert. Chatbase boosts support efficiency—good for retention, but not pipeline growth.

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Smart Sales Workflows With score thresholds, follow-up sequences, and real-time alerts, Astra functions as an SDR in a box. Chatbase centers on resolution workflows.

Feature-by-Feature Breakdown

Capability
  • Multi-Step Qualification
  • Lead Scoring
  • CRM/Slack/WhatsApp Alerts
  • Follow-Up Automation
  • Human Handoff
  • Analytics & Insights
  • Setup Complexity
  • Security & Compliance
Astra
  • comparison statusAsk tailored questions
  • comparison statusWeighted scoring Engine
  • comparison statusInstant Sales Alerts
  • comparison statusEmail/SMS Sequence
  • comparison statusWhen score hit
  • comparison statusSales KPIs: conversion, score distribution
  • comparison statusPlug & play widget + rules
  • comparison statusGDPR-ready, secure
Chatbase
  • comparison statusPrimarily single‑step responses
  • comparison status
  • comparison statusSupport notifications only
  • comparison status
  • comparison statusIf support needs escalate
  • comparison statusSupport metrics: resolution, intent detection
  • comparison statusDrag‑and‑drop builder + training
  • comparison statusEncryption + compliance

Feature-by-Feature Breakdown

Astra
Chatbase

    Astra

  • Capability

  • Multi-Step Qualification

    Ask tailored questions

  • Lead Scoring

    comparison status Weighted scoring Engine

  • CRM/Slack/WhatsApp Alerts

    comparison status Instant Sales Alerts

  • Follow-Up Automation

    comparison status Email/SMS Sequence

  • Human Handoff

    comparison status When score hit

  • Analytics & Insights

    comparison status Sales KPIs: conversion, score distribution

  • Setup Complexity

    comparison status Plug & play widget + rules

  • Security & Compliance

    comparison status GDPR-ready, secure

    Chatsimple

  • Capability

  • Multi-Step Qualification

    comparison status Primarily single‑step responses

  • Lead Scoring

    comparison status

  • CRM/Slack/WhatsApp Alerts

    comparison status Support notifications only

  • Follow-Up Automation

    comparison status

  • Human Handoff

    comparison status If support needs escalate

  • Analytics & Insights

    comparison status Support metrics: resolution, intent detection

  • Setup Complexity

    comparison status Drag‑and‑
    drop builder + training

  • Security & Compliance

    comparison status Encryption + compliance

When to Choose Astra vs. Chatbase

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Choose Astra if you want to:

Automatically qualify and score website visitors.

Drive pipeline growth and route only hot leads.

Automate follow-ups and push data into CRM.

green tick

Choose Chatbase if you want to:

Build AI support agents resolving customer issues.

Automate support ticket deflection & escalation.

Leverage AI for customer service efficiency.

The future is here

Tired of Generic Chatbots? Upgrade to Astra.

Start qualifying better leads today — with AI that actually
understands your sales needs.

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