Last Updated May 10th, 2020
When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.
Some key terms are defined as follows, and throughout this document:
2. What is WATI
WATI is a WhatsApp Business CRM tool that is powered by Clare.AI limited. The product provides a “Conversation Cloud Platform” with WhatsApp Business that allows our Customers to store, manipulate, analyze and transfer messages between their business systems and their customers on a variety of WATI-provided and third party messaging channels (the “Service”).
WATI is committed to the protection of Personal Data, including data that we use for our own purposes, and that we maintain on behalf of our Clients.
3. Collection and Use of Personal Data
WATI collects information, including Personal Data, for the following purposes:
This Policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable individual (Data Subject) or Customer of the Services.
WATI Services are not directed to children under 16. If you learn that a child under 16 has provided us with Personal Data without consent, please contact us.
Providing and managing the Service
In the course of providing the Service, WATI may receive, access, analyze, process and maintain Personal Data on behalf of our Customers.
Our Customers determine the types of Personal Data that will be collected and used within the Service, how it will be used and disclosed, and how long it will be stored. For any questions related to how your Personal Data is used by our Customers, please contact them directly.
Service Data, is the information that is processed on behalf of our Customers during provision of the Service.
Account Information, including contact information, user profile information, and information about your payment method, is collected from you when you register or authenticate into our Service and is used to manage payment for the Service, enable us to provide support, and facilitate communication.
Service Usage Information, is collected, including information about how you are accessing and using the Service. We use this information to understand and improve our Services, and to investigate and prevent security issues, abuse, fraud.
Internal Business Purposes
WATI collects the following information from you through our Website, social media, and other channels for the following purposes:
Communicating with you and marketing practices
Recruiting and managing personnel
Collecting payment for the Service
For Clients that purchase a paid version of our Service, we collect and process information about how you use the Service, and your Account Information (including contact information, user profile information, and information about your payment method) for the purpose of billing you.
To Understand and Improve our Services and Website
4. Disclosure of your Personal Data
As a matter of practice, WATI does not disclose, trade, rent, sell or otherwise transfer Personal Data, except as set out in this policy.
We may transfer or disclose Personal Data as follows:
5. Your Rights
Access and Correction of Personal Data
If we receive a request from an individual to access or update Personal Data we have collected on behalf of a particular Customer, we will direct that individual to the relevant Customer. We will assist our Customers wherever possible in responding to individual access requests.
If you submit Personal Data via our Website or otherwise provide us with your Personal Data, you may request access, updating or correction of your Personal Data by submitting a written request to us. We may request certain Personal Data for the purposes of verifying your identity.
6. How We Protect Personal Data
WATI takes security of user data seriously. We take various steps to protect information you provide to us from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology.
To learn more about current practices and policies regarding security and confidentiality of Personal Data and other information, please see our Security Practices; we keep that document updated as these practices evolve over time.
Cookies are small text files sent by us to your computer and from your computer or mobile device to us each time you visit our website or use our desktop application. They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.
Some cookies are associated with your account and Personal Data in order to remember that you are logged in and which parts of the Service or Website you are logged into. Other cookies are not tied to your account but are unique and allow us to carry out site analytics and customization, among other similar things. If you access the Services through your browser, you can manage your cookie settings there but if you disable some or all cookies you may not be able to use the Services.
WATI sets and accesses our own cookies on the domains operated by WATI and its affiliates. In addition, we use third parties like Google Analytics for website analytics. You may opt-out of third party cookies from Google Analytics on its website.
We do not currently recognize or respond to browser-initiated Do Not Track signals as there is no consistent industry standard for compliance.
9. Contact Us
Please contact WATI if:
You can reach the WATI Compliance Officer by emailing [email protected] or at our mailing address below:
TML Tower, Tsuen Wan, Hong Kong