Started as a WhatsApp team inbox in 2020, Wati has evolved into an AI-powered customer engagement platform that goes beyond a single channel.
Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support—all inside WhatsApp and connected messaging channels.
Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra.
Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognized as a Premium Partner of Meta and Google.
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What some of our 16,000+ customers across 190+ countries think of Wati.
We work in the hotel business, so keeping in touch with people travelling is very easy using WhatsApp. Wati help us to have multiple people answering guests. It also allows us to automate basic replies such as the address
Eduardo ZeballosMarketing Manager, Hotel Rosario
Wati is essential to our cloud services business. Its ease of use helps us stay connected, offer personalised support, and address customer concerns quickly. With multiple agents working simultaneously, we ensure efficient service and excellent after-sales support daily.
Sidney Elena J