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wati vs interakt

Trusted by the fastest growing brands in India

ITC
Habuild
Amazon
Cuemath
Licious
ITC
Habuild
Amazon
Cuemath
Licious

Why Customers Switch from Interakt to Wati?

Why Customers Switch
  • Superior Customer Support: Wati's response time is within 24 hours, whereas Interakt's customers are often frustrated with limited human assistance & response time of 6-7 days.
  • Effortless Automation: Wati's intuitive chatbot builder lets you create up to 200 WhatsApp automation steps with ease, while Interakt has extremely limited chatbot capabilities.
  • Advanced APIs & Webhooks: Wati offers advanced APls and webhooks, enabling seamless integration and enhanced automation—an edge over Interakt's limited capabilities.
Table of Contents
  1. Why Customers Switch from Interakt to Wati?
  2. At a glance comparison: Wati v Interakt
  3. Why customers aren't satisfied with Interakt?
  4. Check what our existing customers say about Wati
  5. Why Wati is winning hearts?

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At a glance comparison: Wati vs Interakt

It's clear how Wati stands out compared to Interakt. Take a look at our chart that compares the features of Wati vs. Interakt.
  • Features

    Shared Team Inbox

    WhatsApp Catalog Integration

    Bulk Campaigns/Broadcasts

    Advanced Chatbot Builder

    API and Webhook Access

    Advanced Broadcast filters

    Product Browsing Abandonment Tracking

    Support

    New Features Added Quarterly

    Instagram
  • Wati

    ✓ Included in all plans

    ✓ Available

    ✓ Easy management & Targeting

    ✓ Built-in & Easy to use

    ✓ Included in all plans

    ✓ Available

    ✓ Built-in Tracking

    ✓ Email & Chat support

    ✓ Regular updates & new features

    ✓ Advanced features with built-in automation.
  • Interakt

    ✓ Included in all plans

    ✓ Available

    ✓ Available

    ❌ Only basic WhatsApp flow

    ❌ Limited access based on tiers

    ❌ Not Available

    ❌ Not Available

    ❌ Email support only (6-7 day response)

    ❌ No regular update schedule

    ❌ Restricted to manual Instagram inbox management.
  • Interakt's customers aren't satisfied with

    Poor Support
    Poor Support: Interakt, being enterprise-focused, provides only email support with slow response times.
    Complex & Tedious Interface
    Complex & Tedious Interface: Setting up and integrating takes a lot of time and effort, Unlike Wati's smooth onboarding.
    Basic Chatbot builder
    Basic Chatbot builder: Interakt's limited and complex flow makes chatbot setup more difficult compared to Wati.
    Sluggish Platform
    Sluggish Platform: Interakt's platform often lags and stutters, making the user experience frustrating and inefficient.

    Success in Action: Growth stories with Wati

    Discover how Wati can elevate your business too

    “Personalized Connection, Increased Revenue”

    WATI’s features gave us the personalized connection we were missing, enabling us to foster a more engaged and trusting community. The platform’s flexibility, automations and customization options provided exactly what we needed to enhance user engagement, stay connected with our customers on WhatsApp and build trust. The switch to WATI resulted in noticeable revenue growth.

    Anshul Agrwal
    Anshul AgrwalCo-founder – Habuild
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    Why Wati is Winning Hearts?

    Reliable & efficient support

    Reliable & efficient support

    Interakt is primarily geared toward enterprise-level customers, providing limited support options that often leave users waiting, with only email support available. In contrast, Wati delivers a more comprehensive and responsive support system, ensuring businesses of all sizes get timely assistance.

    Chatbots Made Breezy!

    Design no-code, drag-and-drop chatbots effortlessly for instant responses. Simplify communication, personalize interactions, and watch your WhatsApp sales soar-automation Interakt just can't beat.

    Chatbots Made Breezy!
    Simple Setup, Hassle-Free Onboarding

    Simple Setup, Hassle-Free Onboarding

    Unlike Interakt's complex onboarding process, Wati is designed to be user-friendly and easy to set up. New team members can get up and running in no time, without the need for extensive training.

    Explore What's New at Wati

    Explore What's New at Wati

    Simplify Customer Conversations with Wati's New Instagram Integration

    Wati's new Instagram integration lets you manage WhatsApp and Instagram messages in one place. Automate responses, capture leads, and streamline conversations for a better customer experience-all from a single dashboard.

    Wati vs Interakt: Instagram Integration

    Wati:

  • Manage Instagram DMs and WhatsApp chats from one unified platform.
  • Capture phone numbers shared on your Instagram DMs & build your WhatsApp contact list in Wati.
  • Use automated messages, such as welcome and out-of-office replies, to enhance engagement.
  • Interakt:

  • Basic Instagram integration, limited to handling DMs.
  • No Instagram automations available
  • No unified view for managing interactions across Instagram and WhatsApp
  • Top-rated by industry experts

    Industry Award 1Industry Award 2Industry Award 3Industry Award 4Industry Award 5Industry Award 6Industry Award 7

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