is a Hong Kong-based travel agency specializing in offering unique and niche travel experiences. They connect travelers with local guides and cultural experiences in destinations such as Turkey, Georgia, Ethiopia, and Yemen, among others. Their mission is to foster interactions and promote sustainable tourism.
TravPholer relied heavily on the standard WhatsApp Business platform. However, as the number of customers grew rapidly, they realized that their existing customer service process was too cumbersome and time-consuming, significantly reducing overall efficiency. In addition, customer support was limited to working hours, restricting its availability. They needed automation and personalized messaging features to enhance customer engagement and avoid losing potential conversion opportunities.
Wati's automation features enabled TravPholer to send welcome messages on WhatsApp, respond quickly to frequently asked questions, and share relevant travel information. These capabilities allowed TravPholer to connect with travelers through their website, social media, and other marketing campaigns.
Additionally, TravPholer utilized the broadcast feature to send bulk messages to specific customer groups, such as updates on travel restrictions, promotional offers, or new travel packages. This significantly enhanced communication efficiency and customer engagement.
How Wati made TravPholer better:
TravPholer Assistant Marketing Manager
We found that Wati's features perfectly matched our needs, especially its automation capabilities. Moreover, the interface is simple and user-friendly, with comprehensive instructions and tutorials. Any colleague can easily set up automation after watching the tutorial videos.
Wati effectively lowered both labor and time costs, making it a cost-effective choice for businesses that rely on the WhatsApp Business platform. They provide full support to help streamline your company's operations.
By leveraging Wati's automation and broadcast messaging features, TravPholer successfully elevated its business to the next level, reducing costs and increasing profits. These tools played a significant role in attracting new customers and improving the quality of service, making a lasting impact on TravPholer's growth and efficiency.