The Round Robin feature in Wati distributes incoming customer inquiries evenly across your team. It checks the availability of team members and assigns the next available agent, rotating through them automatically in a fair manner. If a representative is offline, the system automatically routes the inquiry to the next online team member.
The Round Robin feature in Wati distributes incoming customer inquiries evenly across your team. It checks the availability of team members and assigns the next available agent, rotating through them automatically in a fair manner. If a representative is offline, the system automatically routes the inquiry to the next online team member.
The Round Robin feature in Wati distributes incoming customer inquiries evenly across your team. It checks the availability of team members and assigns the next available agent, rotating through them automatically in a fair manner. If a representative is offline, the system automatically routes the inquiry to the next online team member.
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