Get great features at a price that makes sense

Can I cancel anytime?

Yes. You can cancel your plan anytime. Once you cancel, no further charges shall be applied to your account. However, there are no refunds if you cancel your plan in the middle of your subscription duration.

Who Can Apply For Whatsapp Green Tick Verification?

Only businesses that are approved for WhatsApp Business APIs can apply for a green tick verification.

Can I Use A Different Display Name For My WATI Account?

A display name must have a clear relationship with your business.

What Is The Process To Get Approval For WhatsApp Business APIs?

First of all, you should have a verified Facebook Business Manager ID. And if you don’t have a verified one, we will help you in the process. Then you need a WhatsApp phone number which should not have a WhatsApp account. Finally, you will need a business display name.

Does My Customer See The Template Name?

No, the name is to speed up the approval process. WhatsApp advises businesses to use descriptive names for their templates rather than random ones like “message_124a”. This will make it easier for the person that will be approving your message as well as for you who will manage in a sea of other templates.

What Is The Limit Of Text In A Template?

Can’t have more than 1024 characters.

Can I Include Media In A Template?

Yes, you can include media in the templates, such as images, videos, and documents.

Can I Include Buttons In A Template?

Yes, you can add up to 3 buttons for a template, and it can be a quick reply button or a call-to-action button such as “call phone” or “visit website”.

What Are The Differences Between WATI CRM And WATI WhatsApp API Gateway?

WATI CRM is a solution built by us on top of WhatsApp APIs, and it includes a user interface for non-technical users. Whereas WATI WhatsApp API Gateway will allow you to build your own systems, and no User Interface is provided, also it requires developers for setup.

Can I Send WhatsApp Message From Zoho CRM?

Yes, we have a direct integration with Zoho CRM.

Do I Get Any APIs With WATI CRM?

Yes, we have a Whatsapp Shop Plugin which is ready to be used.

Can I Have A Whatsapp Shop For My WATI Account?

Yes, you will get several APIs.

WATI API Documentation can be found here:

https://docs.wati.io/

Webhook Documentation:

https://docs.wati.io/

Postman Collection for the APIs can be found here:

https://github.com/ClareAI/wati-postman-collection

Does WATI Enables Me To Send Abandoned Recovery Messages In Shopify?

Yes, we have a direct integration with Shopify where you can perform different actions such as sending cart abandonment messages, order completion/confirmation, and Follow up after Purchase, etc.

Can I Add A Whatsapp Chat Button On My Website?

You can easily add a WhatsApp Chat Button which is powered by WATI.io and connect it to your personal WhatsApp number. Also, have the chat widget all over your website with your brand name and logo.

What Features Are Available In Advance Flow Builder?

Subscribe and Unsubscribe, Update Attribute, Assign Agent and Assign Team, Webhook, Template. Update Chat Status, Invoke New Flow, Update Topic, Time Delay.

What Is The Sequence Feature?

The sequence feature allows the user to schedule messages (in various formats) sending in sequence and immediately or after a period of time.

What Is WATI Automation Feature?

WATI automation is a module that allows users to automate customer inquiries by building a no-code WhatsApp Chatbot. Users can set up common keywords to quickly auto-respond to customers or use the flow automation system, acting as a first layer to filter messages that don’t need a live agent interaction. The flow system is a way of Interactive Messaging, where users can select or interact with the auto-reply message without a live agent interaction.

What Is A Broadcast?

Broadcast allows businesses to send template messages to their customers. It can be sent to Individual Customers, Customer Segments, or Customers from CSV.

How To Get Your Template Messages Approved Faster?

Be specific and clear. Be careful with formatting. Make your template name clear. Do not use a mixture of languages.

How To Add Team And Assign Operator To Team?

To add a team, the user needs to access the “Operator Management” screen –> “Team” tab. Then click the “Add team” button. Also, you can add operators to each team.

Why Do You Need To Have Teams?

The “team” in WATI is used to divide operators into different smaller teams. Based on the permission rule, operators who belong to the same team can see each other’s tickets, and vice versa. If the operator doesn’t belong to the team, he/she cannot see the ticket of the team.

What Is The WATI Dashboard?

The Dashboard Page contains charts to analyze real-time statistical information.

What Does WATI Mobile App Do?

WATI Mobile App allows agents to manage customer support and reply to customers on the go without desktop access.

What are the payment methods?

You can pay using credit/debit cards/ apple pay, google pay/bank transfer (that support international purchases in USD, AED and KWD)

How are the conversation costs charged?

You can recharge for credits, and the conversation costs are deducted from your credit balance. The credits never expire.

What are the steps involved in creating a fully functional Wati account?

To create a fully functional WATI account, you will need the following:
- A Facebook Business account - Phone number - Business verification documents 1. Business documents from your local government (link) 2. Address proof 3. Official company website 4. Business email (same domain as the website above)

What is a flow?

Flow is a customer journey you can build using our no-code flow builder.