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Wati for Customer Support
Answer support queries faster with WhatsApp
Be more responsive and enhance your reputation for
great customer support
No credit card required 
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Instant Access
Deal with customer queries that require instant responses and collect all the right information to solve customer problems 24x7 through WhatsApp. -
Chatbot Support
Automate support using Wati’s no-code drag and drop chatbot builder to create simple flows that answer common queries and escalate to your support team when needed. -
Quality Management
Drive the quality management process that helps improve your support function by collecting timely feedback from customers after every interaction. -
Timely Updates
Send timely WhatsApp updates to let customers know their queries, appointments or orders are all being taken care off. -
Integrate Support
Integrate Wati with your CRM and Helpdesk, or Google Sheets, to ensure that you don’t lose the context of conversations. -
Scale Support
Wati automation enables you to scale your support through WhatsApp as you grow, without having to invest more in your support team.
Provide customer winning support with WhatsApp
Stronger Customer Relationships
Faster positive support via WhatsApp builds stronger relationships.
Improve your customer satisfaction score and gather feedback for quality management.
Provide positive support outcomes that quickly enhance your brand reputation.
Grow Future Sales
High-quality service and support drive future sales growth.
Increase the chances of new and repeat purchases by happy customers by providing a high level of satisfaction.
Reduce customer churn, improve retention and increase the Lifetime Value of customers to your business.
Automate, Collaborate, Escalate
Automate tasks for better collaboration across teams.
Unify and better organize responses to customer pre-sales and support enquiries.
Answer common support queries with automated chatbots and escalate more complex questions to your support team.
Over 8,000 customers
What some of our 8,000+ customers across 100+ countries think of Wati.
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“Easy to create chatbot”
What I liked the most was the possibility of creating teams and adding attendants to each team, so the WhatsApp service provided by the Sales team and the Customer Service team do not mix. Another point that I really liked was the ease of creating chatbots.
Marco Aurélio
j
Sales manager - Agência Coati -
“Good customer engagement tool on WhatsApp”
We have a complete WA iteration of our product on Wati. Love the application. It is easily integrable with no code-based backend products like Xano.
Arjun D
Programs Head