Effective support is about balancing automated responses with human expertise. Wati’s AI intelligently handles routine interactions while ensuring your agents are always involved at the right moments.
AI automatically answers common customer queries.
Routes more complex queries to your support teams/agents based on customer intent.
Gives your agents complete control to manually manage AI conversations, if required.
Scan the QR code to see the AI Support Agent in action. Experience firsthand how it handles questions, provides accurate answers, resolves issues, and escalates to human agents when needed.
Instantly Answers from Your Content
AI finds accurate answers directly from your PDFs and website pages—improving customer response time by upto 60%.
Fully Resolves Customer Queries - Not just answers
AI actively resolves customer issues end-to-end, reducing workload and improving your team's productivity.
Proactively Reminds and Follows Up
Automatically sends helpful follow-ups and resolution confirmations, so customers feel consistently supported without extra manual effort.
Always Available, Multilingual Support
24/7 automated support that responds naturally and accurately in your customers’ preferred language—delivering consistent service worldwide.