Do’s and Don’ts of WhatsApp Promotion (2025)

In today’s digital age, WhatsApp has emerged as a powerful tool for businesses to connect with their customers. With its widespread usage and popularity, leveraging WhatsApp Business API for promotions can be a game-changer.

However, it is crucial to understand the dos and don’ts to ensure your promotions are effective and well-received.

DOs for Promotion on WhatsApp

Strategize and Plan

Before diving into promotional activities on WhatsApp, it’s essential to have a well-defined strategy. Outline your goals, target audience, and key messages. This will help you tailor your promotions accordingly and achieve better results.

Personalize Your Messages

The importance consumers place on the community cannot be overstated — in fact, 64% express a desire for brands to establish connections with them, and a substantial 76% would opt for a brand they feel connected to over a competitor. When devising your WhatsApp campaign, consider strategies to cultivate connections through dialogue, such as:

• Soliciting product feedback
• Following up with customers after a purchase
• Offering an exclusive benefit (such as exclusive access to brand content or an early preview of a new product launch, which also induces a sense of ‘FOMO’ with the customer)

Provide Value

To effectively engage with your audience on WhatsApp, it is crucial to prioritise the delivery of substantial value. This involves offering exclusive benefits such as discounts, promotions, or exclusive content specifically to your WhatsApp subscribers. The key is to go beyond generic offerings and tailor your promotions to cater to your audience’s unique preferences and interests.

By providing exclusive discounts, you incentivise subscribers to stay connected and create a sense of exclusivity and appreciation. The exclusivity of these offers makes recipients feel special, fostering a stronger connection between your brand and the audience.

Also Read Our quick guide to WhatsApp Marketing

Utilize Multimedia

Expanding on the use of multimedia in your WhatsApp promotions can significantly enhance the effectiveness of your marketing strategy. WhatsApp supports various multimedia formats, including images, videos, and GIFs, presenting a valuable opportunity to captivate your audience visually.

You can create visually engaging and attention-grabbing promotions by leveraging these multimedia features. For example, consider showcasing your latest products through eye-catching images highlighting their key features or using short video demonstrations to provide a dynamic and interactive preview.

Visual content has a more immediate and lasting impact on recipients than plain text. Incorporating images, videos, or GIFs into your promotions can effectively convey your brand message and product information compellingly. This visual appeal makes your promotions more interesting and increases the likelihood of grabbing your audience’s attention amid the vast array of messages they receive.

Suggested Reading: How to setup Interactive Messages on WhatsApp?

Incorporate Call-to-Actions (CTAs)

Include clear and actionable CTAs in your promotions to guide users on the next steps. Whether it’s to visit your website, make a purchase, or avail of a discount, make it easy for recipients to take action.

Respecting GDPR: Obtain Permissions on ‘Thank You’ Pages 

In the era of GDPR (General Data Protection Regulation), it’s extremely important to get clear permission from customers before reaching out to them through any communication channel, including WhatsApp.

A helpful approach to ensure compliance with GDPR is to use your ‘Thank You’ pages to gather the necessary permissions. After customers purchase or sign up for something on your website, you can use these pages to ask if they would like to receive communications from you on WhatsApp.

In simpler terms, when someone buys or signs up for something from your website, you can use the ‘Thank You’ page to check if they’re okay with you sending them messages on WhatsApp. This way, you’re respecting their privacy and following the rules laid out by GDPR.

Maintain Relevance with Limited Outreach

In the world of WhatsApp, it’s important to remember that users consider it a personal and private space. Businesses that are insistent or demand too much attention may struggle to establish lasting relationships. The key principle here is to be minimally intrusive while maximising the impact of your messages.

To earn and maintain your customers’ trust on WhatsApp, reach out only 1 to 2 times monthly. However, when you connect, make it count by delivering highly relevant and segmented content. WhatsApp allows you to pinpoint your target audience with precision, enabling you to send campaigns tailored to their specific interests. This approach departs from generic emails and ensures that your audience receives content they find genuinely valuable, making your interactions more appreciated.

Suggested Reading: How to Use WhatsApp API to Enhance Your Organic Marketing

Leverage Your Team for WhatsApp Success

If you’re using a tool like Wati, there’s a dedicated member on your customer success team who acts as your guide throughout the process.

Their main job is to ensure you have everything you need to make your campaigns as successful as possible. This includes helping you determine the best way to structure your campaign, identifying the days that will likely get more people to open and click on your messages, and deciding how often you should send out your WhatsApp newsletters to create an effective schedule.

These team members are not just there for support; they’re also a valuable source of knowledge. They can teach you and your team about the advantages and strategies that make a WhatsApp campaign successful. In simple terms, they’re like coaches helping you win the game of WhatsApp marketing.

DON’Ts for Promotion on WhatsApp

Spamming and Overloading

Bombarding your customers with too many messages can be counterproductive. It’s important to find a balance and avoid sending messages too frequently. This respects your customers’ privacy and helps maintain a positive brand image. Nobody enjoys being overwhelmed with promotional content, so it’s crucial to be mindful of the frequency of your messages.

Using Generic Messages

Instead of sending mass-produced, generic messages, crafting personalised content is beneficial. Personalization demonstrates that you value each customer individually, making them more likely to engage with your messages. Tailoring your content to your audience’s preferences and behaviours can significantly increase your promotional efforts’ effectiveness.

Neglecting Timing

The timing of your messages is a key factor in the success of your promotions. Avoid sending messages during odd hours or when your recipients are likely busy, which can result in lower engagement. Consider time zones and identify the best times for reaching your audience to maximize the impact of your messages. Strategic timing contributes to higher response rates and better overall campaign effectiveness.

Neglecting Two-Way Communication

WhatsApp is designed for interactive conversations. Instead of solely broadcasting messages, encourage customers to participate in the conversation. Prompt them to ask questions, provide feedback, or engage with your promotions. Fostering a two-way dialogue enhances customer engagement and helps build stronger and more meaningful relationships with your audience.

Ignoring Analytics

Utilising the analytics and insights WhatsApp Business API provides is crucial for evaluating the success of your promotions. Measure key metrics such as open rates, click-through rates, and conversions to gain insights into the performance of your campaigns. By analysing these metrics, you can refine your promotional strategies, making data-driven decisions that contribute to better results over time. Ignoring analytics means missing out on valuable information that could enhance the effectiveness of your marketing efforts on WhatsApp.

Now that we have explored the dos and don’ts of promoting your business on WhatsApp, it’s time to discuss how Wati, a WhatsApp Business API provider, can help you streamline your promotional efforts.

How Can Wati Help Businesses with Promotional Messages on WhatsApp?

Wati offers a comprehensive suite of tools and features to enhance your WhatsApp promotional campaigns. With Wati’s robust platform, you can effortlessly manage customer interactions, automate responses, and gain valuable insights through analytics.

By integrating Wati’s services with your existing systems, you can provide your customers a seamless and personalized experience while boosting your business’s visibility and engagement on WhatsApp.

Promoting your business on WhatsApp requires a well-executed strategy, adherence to best practices, and the right tools to maximize your reach and impact.

By following the dos and don’ts mentioned in this blog post and leveraging the capabilities of Wati’s WhatsApp Business API platform, you can create the perfect promotion that engages your audience, drives conversions, and strengthens customer relationships.

How Wati Enhances Business Promotion on WhatsApp?

Incorporating Wati into your promotional strategy enables you to leverage the full potential of WhatsApp Business API. Here are some ways Wati can help businesses with promotion on WhatsApp:

• Automation and Chatbots: Wati’s platform allows you to automate repetitive tasks and set up chatbots to handle common customer queries. This saves time and ensures prompt responses, improving customer satisfaction and engagement with your promotions.
• Broadcast Lists: With Wati, you can create broadcast lists to send personalized promotions to specific audience segments. This targeted approach increases the relevance of your messages and enhances the chances of conversion.
• Templates and Message Tags: Wati enables you to create templates and utilize message tags approved by WhatsApp. These tags allow you to send important updates and promotional messages outside the 24-hour window, ensuring your promotions reach your audience when they are most likely to engage.
• Analytics and Reporting: Wati provides detailed analytics and reporting features that give you insights into the performance of your promotions. You can track metrics such as delivery rates, read receipts, and response rates, allowing you to fine-tune your strategies for better results.
• Integration and Scalability: Wati integrates with your existing systems and customer relationship management (CRM) tools. This integration streamlines your promotional workflows and enables efficient management of customer data. Moreover, Wati’s scalable infrastructure ensures that you can accommodate growth and handle increasing promotional demands without any hassle.

So, don’t wait any longer! Embrace the power of WhatsApp Business API and let Wati help you unlock the full potential of promotional campaigns on this popular messaging platform.

Remember, a well-planned promotion on WhatsApp can significantly boost your business’s visibility and success. Take advantage of the dos and don’ts discussed in this blog post, incorporate Wati’s features and capabilities, and watch your promotional efforts thrive on WhatsApp!

Frequently Asked Questions

Can I use WhatsApp for business promotions?

Yes, WhatsApp is an excellent platform for business promotions. It allows you to connect with your audience directly and engage them in a more personal way.

What are the dos for promoting on WhatsApp?

• Use a clear and concise message.
• Personalize your messages for better engagement.
• Utilize multimedia, such as images or videos, to make your promotions more appealing.
• Include a call-to-action (CTA) to guide users on what to do next.

Are there any specific don’ts I should be aware of when promoting on WhatsApp?

• Avoid sending too many messages in a short period to prevent spamming.
• Refrain from using all caps as it may be perceived as shouting.
• Don’t send unsolicited messages; always get consent before adding someone to your broadcast list.

How can I ensure my promotions are well-received on WhatsApp?

To ensure your promotions are well-received:

• Know your target audience and tailor your messages to their preferences.
• Time your messages appropriately, avoiding busy hours or late at night.
• Encourage interaction by asking questions or seeking feedback.

Is it okay to use WhatsApp groups for promotions?

Yes, you can use WhatsApp groups for promotions, but be mindful not to overwhelm group members with excessive promotional content. Balance promotional messages with valuable and relevant information.

Are there any legal considerations for WhatsApp promotions?

Ensure that you comply with privacy laws and regulations. Always obtain consent before adding individuals to your broadcast list, and respect their preferences regarding promotional messages.

How often should I send promotional messages on WhatsApp?

The frequency of promotional messages depends on your audience and the nature of your business. Generally, aim for a balance to avoid being too intrusive. Monitor engagement metrics to adjust your frequency accordingly.

Can I include links in my WhatsApp promotions?

Yes, you can include links in your promotions, but make sure they are relevant and lead to secure and trustworthy websites. Be cautious not to use URL shorteners excessively, as they may be flagged as spam.

What should I do if someone unsubscribes from my WhatsApp promotions?

Respect their decision and promptly remove them from your broadcast list. Consider asking for feedback to understand their reasons and improve your future promotions.

How can I measure the success of my WhatsApp promotions?

Track metrics such as open rates, click-through rates, and conversion rates. Use analytics tools to assess the effectiveness of your promotions and adjust your strategy accordingly.