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HEALTHCARE AND AESTHETICS

Messaging automation for health clinics and beauty centres

Answer every WhatsApp, Instagram, TikTok, Facebook and website enquiry from one platform, and automate bookings, reminders and aftercare so fewer patients slip away.
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7-day free trial · No credit card · Transparent pricing
Trusted by 16,000+ businesses across 190+ countries
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Trusted by hospitals, clinics and health brands

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WHY CLINICS SWITCH

The conversation problems clinics face, fixed

Enquiries keep growing while the front desk stays the same size, and every slow reply is a patient who books somewhere else.

01
Enquiries pile up, replies come late
Questions arrive on WhatsApp, Instagram, Facebook and TikTok at once, and patients who wait too long book with another clinic.
Every channel lands in one inbox, and Astra replies instantly, day or night.
02
No-shows leave slots empty
Without a reminder system, patients forget or cancel late and the slot goes unused.
Reminders go out the day before, and patients confirm or reschedule in one tap.
03
Patient chats live on staff phones
When conversations sit on personal phones, the history and follow-ups leave with the employee.
A shared inbox keeps every conversation and note with the clinic.
04
Patients don't come back after one visit
With no follow-up or treatment reminders, repeat visits depend on patients remembering on their own.
Follow-up and treatment reminders go out automatically on each treatment's cycle.
THE PATIENT JOURNEY

From the first enquiry to the next visit, on autopilot

Wati sends the right message at each stage and hands complex cases to your team, so staff spend their time on patients who need a person.

Stage 01 · Attract

Ads that open a WhatsApp chat

Patients tap your Facebook, Instagram, Google or TikTok ad and land in a WhatsApp chat, with the ad source saved so marketing can see which campaigns bring bookings and retarget enquiries at a lower cost.

  • One tap from a Facebook, Instagram, Google or TikTok ad opens a WhatsApp chat
  • Ad source and campaign name are saved to the contact automatically
  • New enquiries are tagged by source for later retargeting
Features usedClick-to-WhatsApp AdsInstagram and Messenger
Via Instagram
Harbour Health ClinicInstagram · Direct message

Replied to your ad · Full body check-up

Hi, how much is the full check-up?

The full plan starts from HK$3,680. Shall we continue on WhatsApp so I can send your booking details?

Yes please

Moved to WhatsApp · ad source saved

Message

Trusted at global scale

The same platform runs patient conversations for clinic groups, hospitals and telehealth providers worldwide.
16,000+
Customers
190+
Countries
12B+
Messages

Real results from healthcare teams
on Wati

HKOA clinic
hkoa logoEye clinic · Hong Kong
“Since using Wati, we have saved about 50% of the time we spent on reminders. Several colleagues can now handle patient enquiries at once, so no message gets missed.”
HKOA, Hong Kong
HKOA

50% less time on reminders, 20% more follow-up visits

50%less time spent on reminders
20%more follow-up visits
15%more enquiries turned into visits

Staff used to spend hours a day phoning patients about follow-ups, with every WhatsApp message on a single phone. Automated reminders and a shared inbox halved the reminder workload and stopped messages from being missed.

Read the full story →
C-MER clinic
Medical group · Hong Kong
C-MER

50% faster responses, 30% more successful bookings

50%faster response time
30%more successful bookings
20%higher customer satisfaction

Phone calls and personal WhatsApp accounts meant busy hours led to missed replies and lost patients. Wati brought every message into one place and answers automatically outside office hours, so patients get a reply around the clock.

Read the full story →
evercare
Home care · Hong Kong
“The Wati chatbot replaced our manual vetting step. It tells whether an enquiry is B2B or B2C, filters out the ones that don't qualify and routes the rest to the right team, which saves our sales team a lot of time.”
Evercare Health, Hong Kong
Evercare Health

From hours-long waits to instant replies, with every enquiry sorted automatically

Instant first reply, previously hours of waiting
3 typesof enquiry sorted automatically, no manual screening
1–2 minsaved on every message

A chatbot identifies B2B, B2C and job-seeker enquiries and collects the details up front, then syncs them to HubSpot through Zapier so the sales team can follow up with qualified leads right away. Quick replies also save the team 1–2 minutes on every message.

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Altibbi
Telehealth platform · Middle East
“Wati allowed us to automate routine questions, run campaigns at scale, and access real-time engagement data, all in one platform.”
Bushra Jaber, Head of Growth, Altibbi
Altibbi

Conversion rate up from 13% to 20%

13% → 20%conversion rate
~20 secchatbot replies to routine questions
Same teamhandling far higher chat volumes

Altibbi runs the largest library of Arabic medical content and has delivered over 5 million telehealth consultations. Chats were handled manually in Tawk, so Wati now answers routine questions by chatbot, runs campaigns at scale and feeds real-time data to the team.

Read the full story →
YOUR STACK, CONNECTED

Works with the tools your clinic alredy uses

Connect bookings, patient records and reporting through ready-made integrations, or use the API and webhooks for your own system.

HubSpot Salesforce Zoho CRM LeadSquared Google Sheets Zapier Make Pabbly Connect Shopify API and webhooks
See all integrations →
FAQ

Questions clinics ask us

Your customers are already talking on every channel. Bring every conversation into one place.
See how HKOA, C-MER, Evercare and Altibbi run patient conversations on Wati, in a 30-minute walkthrough built around your clinic.
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