If you’re a business owner or marketer using WhatsApp Business to communicate with your customers, you know how important it is to make a good first impression.
A welcome message is often the first interaction a customer has with your business on WhatsApp, and it can set the tone for the entire conversation.
In this post, we’ll provide you with some excellent examples of welcome messages to inspire your own messaging strategy.
We’ll also share some best practices to help you craft effective and engaging welcome messages that will increase customer satisfaction and improve your communication.
Whether you’re a small business owner just starting with WhatsApp Business or a seasoned marketer looking to improve your messaging game, this post will provide you with valuable insights to help you succeed.
In this article, we’ll cover the best welcome greeting messages for:
Let’s dive in!
WhatsApp Business greeting messages are an essential part of any effective messaging strategy on the platform. These messages are automated responses that businesses can set up to greet customers who message their WhatsApp Business account for the first time. They serve as a way to introduce your business, welcome customers, and set expectations for future conversations.
For example, you could use a greeting message to let customers know your business hours, provide a link to your website, or offer a discount code for their first purchase. Additionally, greeting messages can help to manage customer expectations by letting them know when they can expect a response and what types of inquiries your business can help with.
By providing this information upfront, you can reduce frustration and increase customer satisfaction. Some scenarios where businesses send a greeting message on WhatsApp are:
In both cases, it is essential crafting a welcome message that makes customers feel a relationship with the business. It’s all about making the first impression great each time.
A well-crafted greeting message can help to create a positive first impression, establish credibility, and build trust with your customers. It can also help to improve the customer experience by providing information about your business and the services or products you offer.
Using WhatsApp Business greeting messages can provide a number of benefits for businesses, including:
Overall, using WhatsApp Business greeting messages can help businesses provide better customer service, improve customer engagement, and increase efficiency, leading to greater customer satisfaction and ultimately, increased sales and revenue.
The greeting messages examples added here can be tweaked & adjusted for any industry, goal & angle. With a large use case, you can use all these messages to greet & welcome customers on WhatsApp.
Onboarding new customers with greeting messages on WhatsApp can help you upsell more. You can offer additional services & discounts in the same message.
Hi Max. You’re talking to Jerry Chatbot.
Explore our services below or let me know what you’re looking for.
Welcome to Jerry Services!
We have a special flat 5% discount on all plans for all new customers.
Would you like to get yours now?
Reply ‘STOP’ to unsubscribe.
Welcome to Planet Shopping’s customer service
I am Ben, How can I help you today?
We wish you a very Happy Mother’s Day.
On this special day, we’re offering 20% OFF on all plans.
Ask us any questions if you have and we’ll get back to you within a few hours.
Utilizing personalized greeting messages through WhatsApp can be an effective approach to onboarding new customers and increasing sales revenue. With customized messaging, businesses can offer additional services and discounts to customers in the same message, leading to greater opportunities for upselling.
By welcoming new customers with personalized greeting messages, businesses can provide a positive customer experience and establish a connection with the customer. By offering additional services and discounts in the same message, businesses can increase the likelihood of customers exploring their full range of offerings and making additional purchases.
You can trigger these greeting messages on WhatsApp Business by setting up auto reply for WhatsApp on Business App & WATI.
When you’re sending a WhatsApp Business message to someone, you should understand that you need to make them feel special & appreciated.
Unlike SMS, WhatsApp has an open rate of 98% so you need to leverage this advantage for your business.
WhatsApp Business provides multiple types of messages including-
1. List messages & reply buttons
2. CTA messages
So, building the right type of greeting message can help your business achieve:
Note: These types of messages can only be sent via WhatsApp Business API & Business app.
An effective greeting message via WhatsApp Business should follow the best practices added below:
The job of a greeting message is to welcome your prospects or customers. You should not push a welcome message that looks like a direct promotion. The message should/can add further value to your offerings.
Always give an option to unsubscribe from your messaging list. This practice will help you maintain a healthy Quality Rating on your WhatsApp Business account.
Set the right expectations from your first welcome message. Deliver what you have written in the message. This practice will help you maintain good communication during support & sales on WhatsApp.
Transparency is another practice that you should follow. If your support team is limited, say it clearly. Because nobody likes lame excuses for a slow response.
Don’t just follow some pre-made rules or templates while crafting a WhatsApp Business Greeting message. Your messages should be professional but not so formal because the recipient isn’t reading a mail. Build empathy & connection with your greeting messages.
Using WhatsApp for onboarding customers can also increase efficiency and save valuable time and resources. By automating greeting messages, businesses can handle common customer inquiries and provide self-service options for common requests, freeing up staff to focus on more complex customer issues.
It is necessary to enhance the customer experience in business communication. Fast & intuitive responses from businesses help achieve that. WATI helps 4000+ businesses like yours automate business communication on WhatsApp with features like:
Overall, using WhatsApp Business greeting messages can provide a significant boost to a business’s bottom line. By leveraging this approach to onboarding new customers, businesses can build stronger relationships with their customers, improve sales revenue, and drive business growth.