Product Updates

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  How to Create, Test, and Make a Chatbot Live in…

  Customers hate waiting. Whether they’re asking a question or making a purchase decision, slow responses can drive them away. But handling every inquiry manually isn’t sustainable. That’s where chatbots come in. By automating responses, qualifying leads, and engaging users instantly, a chatbot helps your business stay responsive and efficient 24/7. With Wati, you can set …

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  How to Use Wati’s Instagram DM Automation

  Instagram has become a powerful tool for businesses, but the growing volume of direct messages (DMs) can overwhelm your team. Missed inquiries, delayed responses, and ignored leads result in lost sales and dissatisfied customers. In this blog, you’ll learn how to set up Instagram automation in Wati, including connecting your Instagram account, automating welcome messages for new customers, and setting up out-of-office responses.

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  How to Set Up Click-to-WhatsApp Ads (CTWA) Using Wati

  Click-to-WhatsApp (CTWA) campaigns on Facebook and Instagram offer a powerful way to connect directly with your customers on WhatsApp. Instead of sending them to a website, these campaigns feature a “WhatsApp” button as the call-to-action, making it seamless for customers to initiate instant conversations with your business.

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  How to use Wati’s Unified Team Inbox

  Wati’s Unified Team Inbox brings WhatsApp, Instagram DMs, and FB Messenger into a single dashboard—helping your team respond faster, assign chats effortlessly, and stay organized without the constant back-and-forth.

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  How to Set Up Round Robin Assignment in Wati

  The Round Robin feature in Wati distributes incoming customer inquiries evenly across your team. It checks the availability of team members and assigns the next available agent, rotating through them automatically in a fair manner. If a representative is offline, the system automatically routes the inquiry to the next online team member.

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  How to Create a KnowBot in Wati

  Upgrade your customer experience with Wati KnowBot—an AI chatbot that provides instant answers to common queries using your knowledge base, ensuring quick and reliable support.

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