Case Studies - AsiaBC
Wati helped AsiaBC Reduce Lead Capturing Time by 85%
About AsiaBC
AsiaBC is a business centre that helps more than 5,000 entrepreneurs and new businesses get started, mainly in Hong Kong and Singapore. They offer customized help in setting up companies, opening bank accounts, planning taxes, giving business advice, and providing end-to-end startup solutions.
The Challenge
AsiaBC has grown fast, and they now use WhatsApp to talk to their clients. With more and more customer enquiries, they needed a better solution to handle them. Their main goals were to manage these questions, correctly identify important potential clients, and easily send personalized messages to all their clients. This method is really important for maintaining good relationships with their clients and helping their business keep growing.
The Solution
AsiaBC started using Wati's Chatbot and broadcast features, which changed how they communicate with their customers. These features made it easier for them to handle incoming messages, find new business opportunities, and send personalized messages to improve client relationships.
Also, by using Wati's Keyword action feature, they could answer questions quickly and give clients the exact information they needed right away.
Outcome
Here's how Wati made things better for AsiaBC :
85%
Less time spent on identifying new potential clients
36%
Increase in customer engagement
20%
Fewer calls to their help centre
Jason Kwan
Senior Growth Marketing Specialist, AsiaBC
Testimonial
Wati's auto flow and Chatbot functionalities have played a pivotal role in seamlessly handling the high volume of inquiries, ensuring no potential opportunities slip through the cracks. These features have significantly enhanced our ability to engage with customers promptly and efficiently. Moreover, Wati's broadcasting function has revolutionized our client communication process. The ease and effectiveness of this feature have been instrumental in maintaining and growing our client relationships.
Conclusion
Using WhatsApp and Wati has really helped AsiaBC 's business. Wati’s WhatsApp API features have made it easier for them to handle customer questions, find important potential clients, and talk to their clients in a more personal way. This has been a big part of AsiaBC 's continued growth.