Terpel is the biggest oil and gas retailer in Colombia. It has more than 1,600 gas stations and serves more than 14 million clients. In addition, Terpel also offers complementary services such as food and beverages through convenience stores at the stations.
The company was established in 1968. Its goal is to continue being the #1 brand, also develop its category by incorporating new technologies such as electric charging stations.
NODO, the execution partner for this project has been an ally of Terpel for the last 5 years, helping them create a better experience for their customers and all stakeholders. They have characterized themselves by providing quick implementation and flexible solutions with partners like WATI. They are a team that works with agile methodologies and with the goal of improving customer service around the world.
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For this promotion, NODO’s main objective for Terpel was to promote economic reactivation after the lockdown due to the Covid-19 pandemic. They wanted to provide an incentive that would help stimulate mobility and the Colombian economy.
NODO also wanted to do this while maintaining fast, friendly and efficient contact with their clients, which would allow them to obtain data in real-time to direct the business strateg
NODO Founder & CEO
www.nodo.live
“Regalos en el Camino Terpel” was historic. We were able to capitalize on the large WhatsApp's penetration (more than 90% in Colombia) as a fast participation channel in which in less than 2 minutes people were able to register and send their purchase invoices to participate using OCR and AI to capture and analyze all data that we collected in real-time.”
NODO ran a promotion for Terpel called “Regalos en el Camino Terpel”. It was a simple promotion where anytime a customer shopped at a Terpel station, they had to take a picture of the bill and send it to their official WhatsApp number. Once they accumulated spending worth a certain limit, the customers were eligible for a lucky draw. This lucky draw happened every Monday between December 6th, 2021, and January 31st, 2022.
There were 509 prizes given away to customers who won in these lucky draws
(new cars and motorcycles, smartphones, Xbox, headphones, and cash prizes among others).
This simple promotion was publicized heavily all across the country through billboards, advertisements, and social media campaigns. Since Terpel is one of the leading brands in Colombia, the participation in this campaign was overwhelmingly positive.
NODO employed over 130 agents to ensure that every bill that was being uploaded on WhatsApp was evaluated correctly. WATI helped all of these agents work together in a seamless manner without any of the submissions falling through the cracks.
Jaime Chaves | NODO Founder & CEO
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Our Backers
WATI is a comprehensive customer communication platform for WhatsApp. An official WhatsApp API partner, WATI enables sales, customer support and marketing teams to use a single platform to send bulk messages, broadcasts, template messages, build chatbots with a no-code builder and manage customer queries with a single team inbox.
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