Wati vs Gupshup

Why Pay More? Wati Does
It for Less!

Let’s be real—Gupshup’s per-message fees and
contact-based pricing add up fast. Wati keeps it
simple (and wallet-friendly) with straightforward
pricing and zero sneaky charges. More value, less
headache.

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wati vs gupshp

Trusted by the fastest growing brands in India

Con la confianza de las marcas de mayor crecimiento en todo el mundo

Why Customers Prefer Wati Over Gupshup?

Affordable Pricing Without Per-Message Fees

Gupshup’s per-message and contact-based pricing can quickly add up. Wati offers straightforward, cost-effective plans with no surprise charges.

Shorter Learning Curve

Wati is better suited for those prioritizing ease of use and quick deployment. With its intuitive drag-and-drop chatbot builder, you can create and automate workflows without any coding skills—getting started is fast and hassle-free.

Fast and Reliable Support
Improved CTWA Analytics

Faster Support – 24-Hour Response

Gupshup takes 7+ days to respond, while Wati gets back to you within 24 hours, ensuring minimal downtime for your business.

Analíticas mejoradas de CTWA

Las campañas de Click-to-WhatsApp (CTWA) permiten a las empresas iniciar conversaciones con los clientes directamente desde los anuncios. Wati hace que estas campañas sean más efectivas con herramientas como ROAS para rastrear ingresos de los anuncios y CAPI para obtener análisis detallados que mejoren los resultados, características que Kommo no ofrece.

Wati vs Gupshup- At a Glance

See how Wati outperforms Gupshup in our comparison chart and discover what sets us apart.
Features
  • Pricing
  • Customer Support
  • Free Custom Integrations
  • AI Capabilities
  • Ease of Use
  • Analytics & Reporting
  • Instagram
  • Contact Segmentation & Scheduling
  • ✓ More affordable, Conversation-based pricing
  • ✓ 1-2 days response time
  • ✓ Available
  • ✓ Yes, Wati's Knowbot AI
  • ✓ User-friendly drag-and-drop chatbot builder
  • ✓ Advanced Analytics such Conversion API (CAPI) & ROAS
  • ✓ Available
  • ✓ Available, designed for targeted broadcasts
  • ❌ Expensive, charges per message
  • ❌ Slow response time (7+ days)
  • ❌ Not available
  • ✓ Yes, Gupshup AI
  • ❌ High learning curve due to complex AI capabilities
  • ✓ Comprehensive analytics fsuch as granular attribution and ROAS
  • ✓ Available
  • ❌ Not a primary feature

Wati vs Gupshup- At a Glance

See how Wati outperforms Gupshup in our comparison chart and discover what sets us apart.

    Wati

  • Pricing

    ✓ More affordable, Conversation-based pricing

  • Customer Support

    ✓ 1-2 days response time

  • Free Custom Integrations

    ✓ Available

  • AI Capabilities

    ✓ Yes, Wati's Knowbot AI

  • Ease of Use

    ✓ User-friendly drag-and-drop chatbot builder

  • Analytics & Reporting

    ✓ Advanced Analytics such Conversion API (CAPI) & ROAS

  • Instagram

    ✓ Available

  • Contact Segmentation & Scheduling

    ✓ Available, designed for targeted broadcasts

    Gupshup

  • Pricing

    ❌ Expensive, charges per message

  • Customer Support

    ❌ Slow response time (7+ days)

  • Free Custom Integrations

    ❌ Not available

  • AI Capabilities

    ✓ Yes, Gupshup AI

  • Ease of Use

    ❌ High learning curve due to complex AI capabilities

  • Analytics & Reporting

    ✓ Comprehensive analytics fsuch as granular attribution and ROAS

  • Instagram

    ✓ Available

  • Contact Segmentation & Scheduling

    ❌ Not a primary feature

The verdict is clear

The verdict is clear! G2 users rated Wati 4.6 compared to Gupshup’s 4.4, even with WATI having 316 reviews and Gupshup only 52.

We must be doing something right!

wati rating

“Vedantu's Triumph with Wati”

Switching to Wati was effortless. We quickly adapted, sending bulk messages with ease, and expanded from one to six accounts for our teams.

Ashwani Agarwal,
Chief of Staff at Vedantu

“Personalized Connection, Increased Revenue”

Thanks to Wati, we've automated communication to 80,000+ users, transforming our engagement and growth!

kommo rating

“Gupshup: More Hassle Than Help”

While Gupshup offers an SMS and WhatsApp ecosystem, WhatsApp setup is slow, the bot team lacks expertise, and SMS delivery is unreliable. Juggling multiple platforms only adds to the hassle.

El Z.
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)

“Poor Support and Unresponsive Team”

While Gupshup’s WhatsApp services work well, their support is disappointing. Despite 19+ follow-ups for a sales quotation, the team remained unresponsive and unhelpful. A reliable service needs strong support, and Gupshup fails to deliver.

Vivek V.
Manager- ERP Implementation & Support
Small-Business(50 or fewer emp.)
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Loved by Customers, Backed by Experts

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