Are you using WhatsApp Business to connect with your customers and wondering if using it on multiple devices is possible? Well, good news! WhatsApp Business has updated its features to allow you to simultaneously link your account to up to four linked devices and one phone at a time. By subscribing to WhatsApp Business Premium, you can connect up to 10 devices so you and your team can handle customer inquiries more quickly. You can even assign chats to specific agents.
In this article, we’ll guide you on how to use WhatsApp Business on the web, desktop, and other devices by linking them to your phone.
Linking your WhatsApp Business account to multiple devices can help you to stay connected with your customers, even when you’re away from your phone. Here’s how to do it:
To use the latest WhatsApp Business feature, you need to update your WhatsApp Business app to the latest version.
To link your account to an additional device, follow these steps:
Open WhatsApp Business on your phone
Go to Settings
Select “Linked Devices”
Click on “Link a New Device”
Follow the instructions on the screen to scan the QR code on the device you want to link
Repeat these steps for up to four devices.
Once you’ve linked your account to other devices, you can use WhatsApp Business on the linked devices by visiting https://web.whatsapp.com/ or downloading the desktop app.
When you use WhatsApp Business on linked devices, all your chats, contacts, and media will be synced. So, you can start a conversation on your phone and continue it on your desktop or web browser.
To manage your linked devices, go to “Linked Devices” in WhatsApp Business settings on your phone. From here, you can unlink any device or view the list of devices linked to your account.
Now, let’s look at two other ways on how you can use WhatsApp Business. Through the WhatsApp app and WhatsApp Business API.
The WhatsApp Business app was created for small businesses and was first set up to work on only two devices at most. But things changed in September 2021. Under a test program, a business can use the app on five devices, but only one can be a phone. You still can’t simultaneously use the free WhatsApp Business app on two phones.
Using the app on more devices is a short-term solution. Over time, you’ll face problems like:
To use all the advanced features, businesses must use the API.
For big companies needing more than four people to use WhatsApp Business, there’s a special tool called the WhatsApp Business API. It allows you to:
Work with many users: You can share messages with your team, talk among yourselves, and assist more customers together.
Make chats automatic: Set up chatbots, establish guidelines, and have instant or automated responses ready.
Learn from data: Keep an eye on how many chats you’re handling, how fast you’re closing them, common questions, and more.
The WhatsApp Business API doesn’t have a direct system you can use. You need a tool like Wati. Joining Wati is fast and easy:
Now let’s look at how you can add more team members to your WhatsApp Business API account.
You can add more users to your account by following the below steps.
2. On the next screen, click the ‘Add User’ button (Ensure you are in the “Operators” section).
3. Fill in operator details and click the ‘Save’ button.
The “team” in Wati is to divide users into different smaller teams. Based on the permission rule, users who belong to the same team can see each other’s tickets and vice versa, if the user doesn’t belong to the team, he/she cannot see the ticket of the team.
To check which team can see the current ticket, you can click the “team” button on each ticket.
To create a team, the user needs to access the “User Management” screen –> “Teams” tab.
Then click the “Add Team” button.
A popup will be displayed that will allow you to enter a team name.
After that, click on the “Add New Team” button.
Firstly, access the “User Management” screen –> “Teams” tab. Then, click the “Edit” button (pencil icon).
Then a new popup will be displayed. You have option to edit the team name here as well, and you can add operators you want to be a part of this team.
Once done, click ‘Save’.
Use wati’s auto chat assignment feature. Automatic chat assignment refers to the process by which the Bot will automatically assign newly opened chats directly to a Team Inbox user belonging to the team to which the chat is assigned.
The Bot will check for the team members that are online (available) at that point in time and assign a new chat to each member one by one, in a round-robin manner.
If your team is small and you don’t get too many WhatsApp messages, your team can easily decide who responds to each message. This method ensures that no message is answered twice.
However, for larger teams or when you receive lots of messages through WhatsApp Business, dividing them up by hand takes too much time. To make this easier, you can set up an automatic system. By using a ’round-robin’ rule, you make sure that each team member handles the same number of messages each day.
Customer service can be super busy and stressful, especially when there’s a lot to do. If you take too long to respond, customers can get unhappy. That’s why using some automatic help is a good idea.
In Wati, you can use a special tool called a chatbot for WhatsApp. This chatbot can get customer details, answer easy questions, and send customers to the right person on your team. This way, even if many people are working together, no messages are forgotten or missed.
Using Wati for WhatsApp Business lets you set up automatic replies when your team isn’t around. This way, your customers get a response even when your business is closed.
This feature is really helpful because you can’t just ‘shut off’ your WhatsApp when you’re closed. Customers might message you anytime, and with auto-replies, they’ll always get an answer.
Customer Support teams find it easier to do their jobs with WhatsApp Business when they use something like Wati. When a message comes in, you can set things up so it automatically goes to the right agent.
You can decide where the message goes by looking for certain words in the message or just send it in turns to make sure everyone has the same amount of work. If needed, you can also choose the right agent for the message yourself.
For those who work in digital marketing, you might know about click to WhatsApp ads that, when clicked, take people straight into a chat with your business on WhatsApp. This method is really effective for beginning chats on WhatsApp Business with potential customers and gathering contacts. With the correct setup, your sales group can be alerted right away to respond to these WhatsApp messages.
Every new contact needs to be checked to see if it’s a good fit. This can take a lot of time for your sales people.
But with Wati, you can make this faster by creating a simple bot without needing any special tech skills.
The chatbot talks to customers by asking them easy questions to pick from, helping you understand more about them, like where they are, what their company is called, how big it is, and more. After this, the chat can be sent to the right sales person to continue the conversation.
To ensure optimal usage of WhatsApp Business on multiple devices, consider the following best practices:
Using WhatsApp Business on multiple devices can help you stay connected with your customers and improve productivity. Following the above steps, you can link up to four devices to your WhatsApp Business account and use them simultaneously or you can give Wati’s WhatsApp Business API a try!
Yes, WhatsApp Business allows the use of one account on multiple devices through its multi-device feature. However, to enable this, you need to join the beta program within the app’s settings.
First, open your WhatsApp Business app and go to ‘more options’ or settings. Click on ‘Linked devices,’ then choose ‘Multi-device beta’ and follow the prompt to ‘join beta.’ This will allow you to connect more devices.
No, the primary device with the WhatsApp Business account does not need to be continuously online for other devices to remain functional. Once the devices are synced, they can operate independently.
Yes, once the multi-device feature is enabled, you can send messages from any connected device, and all your conversations will sync across the devices.
WhatsApp Business uses the same end-to-end encryption for messages sent across multiple devices, ensuring that your chats and business information remain secure.
When you use WhatsApp Business on a new device, your previous messages don’t automatically transfer over due to WhatsApp’s security practices. However, recent messages may sync with the new device once you’ve linked it.
Most features available on the primary device you use for WhatsApp Business will be available on other devices. However, there may be some limitations based on the device type (e.g., smartphone vs. tablet) or operating system.
No, your customers will not be able to see how many devices you are using. They will continue to interact with you as usual, regardless of the device you use to respond.
If you want to remove a device, go to the ‘Linked devices’ section in your WhatsApp Business settings and select the device you wish to disconnect. Click on ‘Remove device’ and follow the prompts to confirm.