How does Wati AI improve customer support productivity?

Wati AI acts as a conversational intelligence layer that boosts agent productivity by 3x. The Copilot provides one-click summaries of 50+ message threads, instant translations, and smart response suggestions, while the AI CX Score auto-scores every conversation for quality without manual surveys. Agents can review multiple chats in minutes by reading summaries instead of scrolling through entire histories.

What are Astra AI Agents and how do they automate conversations?

Astra AI Agents are autonomous digital employees that handle complete conversations from first message to resolution. They automate FAQ responses, qualify leads with intelligent questions, and manage routine tasks like appointment booking and order updates 24/7. When conversations need human support, Astra performs smart handoffs with full context preserved. Businesses typically automate up to 60% of routine queries.

Does Wati support voice calls on WhatsApp?

Yes, Voice AI enables human-like voice conversations directly on WhatsApp, Web, and Phone channels. With near real-time latency and support for 12+ languages with live mid-conversation switching, it ensures global customers receive instant, vocal engagement. All WhatsApp calls are end-to-end encrypted, and customers see your verified business name when you call.

Can I use my own AI models (OpenAI, Claude, Gemini) with Wati?

Through the BYOA (Bring Your Own AI) framework, enterprises can connect proprietary models like OpenAI, Claude, Gemini, or custom fine-tuned models to every customer conversation through Wati's infrastructure. This integration ensures full data sovereignty and compliance with SOC 2 Type II and GDPR, keeping customer data entirely within your private infrastructure.

How do I integrate Wati with Astra via BYOA?

Integrating Wati with Astra via BYOA is straightforward. Log into Astra using your Wati credentials, select an agent template that fits your use case, choose WhatsApp as the channel, and customize your agent instructions. You can sync up to 60 days of Wati conversation history so the agent provides context-aware responses. Once deployed, the Astra AI agent is automatically created in your Wati account and escalations flow seamlessly to your Team Inbox.

What is the Conversation Summary feature in Copilot?

Conversation Summary provides a concise overview of recent messages in a chat, helping your team understand long-running conversations without scrolling through entire histories. Copilot automatically logs summaries when it detects conversations with at least 10 messages, and highlights action items that need attention. Summaries appear in a dedicated tab for each contact, making it easy for agents to get up to speed when assigned to ongoing conversations.

What is AI CX Score and how does it work?

AI CX Score automatically evaluates every customer conversation for quality without requiring manual surveys. It provides instant scoring on support interactions, helping managers monitor customer experience at scale and identify areas for improvement. This eliminates the need for post-conversation surveys and gives real-time visibility into conversation quality across your entire team.

Which Wati plans include AI features?

Copilot features (conversation summaries, translations, AI CX Score) are available on all Wati plans through a credit-based system. Each plan includes AI credits that are consumed when you use these features. Wati + Astra integration via BYOA is available for customers on the Pro and Business plans. All plans include access to no-code chatbot builders, Team Inbox, and WhatsApp broadcasts. Wati offers a 7-day free trial so you can test features before committing.

How does Astra handle human agent escalation?

When a conversation needs human support, Astra performs smart handoffs to the Wati Team Inbox without disruption. You can configure escalation rules in the agent instructions using the "Assign to user" action. An automation rule is automatically created in Wati based on your Astra agent configuration, ensuring seamless routing to the right team member with full conversation context preserved.

Is Wati compliant with data privacy regulations?

Yes, Wati is built with enterprise-grade security. The platform is SOC 2 Type II certified and compliant with GDPR and CCPA. All WhatsApp calls and messages are end-to-end encrypted. For enterprises with strict data requirements, the BYOA framework ensures customer data never leaves your infrastructure, with data residency options available.

Wati AI - 對話智能層

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預約示範免費試用

智慧對話。

加速效能。

捕捉更多潛在客戶、實現更快轉化，並透過能賦能您的客服人員並 24/7 處理對話的 AI 提供更好的支援。

預約展示免費試用

在 G2 上易於使用獲得最高評價

深受全球超過 16,000 家企業喜愛與信賴

一個平台。專為您在旅程中的

每一個階段而打造。

從您的第一則客戶訊息到數百萬則 — Wati AI 與您一起成長。

適用於小型企業

絕不錯過任何潛在客戶。絕不讓客戶久候。

一個智慧助理，在您有空時協助您撰寫完美的回應；當您不在時，則由數位員工來處理對話。

✓

每則訊息都有回應 – 無論日夜

✓

在您睡眠時捕捉並篩選潛在客戶

✓

即使您忙碌，客戶也能感受到被關注

了解運作方式

適用於成長中企業

更多客戶。相同品質。每一次都是如此。

一個數字員工，處理從頭到尾的常規對話 - 常見問題、預訂、訂單更新、潛在客戶篩選。加上AI客戶體驗評分，監控每次對話的質量，確保在擴展時沒有遺漏。

✓

60% 的例行查詢均可即時處理

✓

每筆對話的品質評分 – 自動完成

✓

24/7 全天候篩選並引導潛在客戶

查看 Astra AI 代理

適用於企業級客戶

您的系統。您的資料。您的控制。

將您的模型 - OpenAI、Claude、Gemini或自定義 - 帶入每次客戶對話。您的數據保持在您需要的地方。滿足您的合規要求。

✓

透過簡單的 API 連接任何模型

✓

客戶資料絕不會離開您的基礎設施

✓

單一整合，適用於所有管道

了解 BYOA

唯一為您提供三種使用方式的平台

客戶對話中的 AI

大多數平台都強迫您做出選擇。協助您的團隊，或自動化對話，或整合自訂 AI。Wati AI 提供三者兼具的功能 – 在同一個平台上協同運作。

副駕駛 (Copilot)Astra AI 代理自備 AI (BYOA)

Copilot: 您的智慧層

一個位於客服人員身旁的 AI 層。它能讀取每一場對話、建議最佳回應、總結長串對話緒，並即時評估品質。

AI CX ScoreAuto-scores every conversation for quality - no surveys needed.

TranslationsInstantly translate messages to any language. Break communication barriers with one click.

One-Click SummariesCondenses 50-message threads into a clear summary. No more scrolling.

成果

客服人員處理的對話量增加 3 倍。新進團隊成員在幾天內即可上手。

Astra AI Agents: 您的全天候團隊

自主式 AI，無需人工介入，即可從第一則訊息到問題解決完整處理對話。牠們理解語境、完成任務，並知道何時該轉交給您的團隊。

FAQ AutomationInstantly resolve common queries 24/7 with AI trained on your knowledge base.

Lead QualificationAsks qualifying questions, scores leads, and routes to the right person automatically.

Smart HandoffsKnows when a human is needed. Transfers with full context preserved.

成果

60% 的例行對話自動化處理。潛在客戶永不等待。

BYOA: 您的 AI，我們的平台

透過 Wati 的基礎設施，將您現有的 AI 模型 – OpenAI、Claude、Gemini 或自訂微調模型 – 連接到每個客戶對話中。

Any Model, Any TimeConnect OpenAI, Claude, Gemini, or your own models via API.

Data Stays YoursCustomer data never leaves your infrastructure. Full control.

Compliance ReadySOC 2 Type II certified. GDPR/CCPA compliant. Data residency options.

成果

您的 AI、您的合規性、我們的編排。無需為每個管道重新建置。

首款具備 MCP 的官方 BSP

Wati MCP

您在 Claude 和 ChatGPT 中的 Astra 代理

來自 WhatsApp BSP 的首個官方模型上下文協定 (Model Context Protocol) 伺服器。直接在 Claude 和 ChatGPT 內建置、測試和發布您的 Astra 代理。無需儀表板。無需工單。無需切換上下文。

從聊天建置

描述您的需求。Wati MCP 會建立代理、載入您的知識庫，並設定交接流程。全使用您的語言。全在 Claude 或 ChatGPT 中完成。

發布前進行測試

對每次變更執行自動化評估。在客戶看到之前，攔截提示詞注入、語言備用方案漏洞以及銷售交接邊緣案例。

無需工單即可修復

貼上糟糕的對話內容。Wati MCP 會診斷根本原因、修補提示詞，並在重新部署前執行迴歸測試以確認修復成效。

一個代理，所有介面

建置一次，隨處營運。相同的 Astra 代理，可從 Claude、ChatGPT 和您的 Wati 儀表板進行存取。

成果

用您的語言建置優秀的 Astra 代理。Wati MCP 的智慧支援每一次建置。

探索 Wati MCP

現已推出

語音 AI

將 WhatsApp 轉變為您成熟的語音管道。具備如真人般的 AI 語音對話，能以任何語言篩選潛在客戶、回答問題並促成交易。

WhatsApp 語音通話

直接在 WhatsApp 中撥打和接聽語音電話。無需切換應用程式，無國際漫遊費。客戶會看到您已驗證的企業名稱。

多語言支援

支援 12 種以上語言，並可在對話中即時切換。您的全球客戶能以其偏好的語言獲得即時的語音互動。

幾近即時的回應

超低延遲的語音互動，感覺自然流暢。沒有會讓客戶感到沮喪的尷尬停頓或延遲。

AI 驅動的對話

語音 AI 可自主篩選潛在客戶、預約並回答問題。具備轉化率的真人般對話。

12+

語言

支援

<1s

回應

延遲

24/7

隨時

可用

端到端

加密

通話

幾分鐘內

完成語音複製

幾天內上线，而不是幾個月

四個步驟。就是這麼簡單。

連接您的 WhatsApp

將 WhatsApp 連接到 Wati。只需幾分鐘。無需程式碼。

開啟副駕駛 (Copilot)

AI 驅動的建議、總結和品質評分。自動運作。

建置您的第一個 AI 代理

用簡單的日常語言描述您的需求。在 5 分鐘內上線。

見證成果

回應時間縮短。品質提升。即時掌握一切。

為什麼企業選擇Wati AI

企業級 AI，卻沒有企業級的複雜性。

功能

AI 驅動的客服人員輔助

AI 代理 (完整對話)

自備您的 AI 模型

上線時間

專為訊息傳遞打造

定價

Wati AI

✓ 副駕駛 (Copilot) + AI 客戶體驗評分 (AI CX Score)

✓ 無需程式碼

✓ 完整的 BYOA 架構

✓ 幾天

✓ 原生

✓ 易於存取

基礎 WhatsApp 工具

✕ 無

✕ 僅限範本機器人

✕ 不適用

✓ 幾天

✓ 原生

✓ 低

企業級平台

⚠ 僅限企業版

⚠ 3-6 個月設定期

⚠ 有限的 API 存取

✕ 個月

✕ 以電子郵件為主

✕ 僅限企業版

簡短版本：

以適合成長中企業的價格與速度，提供企業級 AI。

Frequently Asked Questions

準備好改造您的客戶對話了嗎？

立即開始免費試用。本週即可上線。