WhatsApp Auto Reply: How To Set Auto Reply In WhatsApp Business

Thawnee Soares    6/01/22

WhatsApp auto-reply 🤖 is transforming the way businesses communicate with customers. Stay ahead of the competition by enabling this powerful feature for your WhatsApp Business account.

In this comprehensive guide, we will explore the benefits of WhatsApp auto-reply, its various use cases, and step-by-step instructions on how to set it up for your business.

Enhance your Customer Experience with WhatsApp Auto Reply

Auto reply in WhatsApp is a feature that isn’t available in the regular WhatsApp application. The highly beneficial WhatsApp auto-reply function is exclusively designed for businesses that utilize WhatsApp Business Solutions.

Experience the advantages of WhatsApp Business solutions, which include:

  • WhatsApp Business App: A dedicated app that enables small businesses to manage their customer communications effectively and efficiently.
  • WhatsApp Business API: A powerful solution for medium and large enterprises to integrate WhatsApp into their existing systems, allowing for seamless customer interactions.
  • WhatsApp Cloud API: A robust, cloud-based solution that provides businesses with the flexibility to manage their WhatsApp communications from anywhere.
  • WhatsApp Web for Business: A convenient web-based platform that allows businesses to access and manage their WhatsApp Business account directly from a desktop browser.

By leveraging these WhatsApp Business solutions, your company can enhance customer experience, streamline communication processes, and stay ahead in today’s competitive market.

Don’t miss out on the opportunity to improve customer engagement and satisfaction – explore the world of WhatsApp Business Solutions today!

Why use WhatsApp Auto Reply? 🤔

Implementing WhatsApp auto-reply for your business offers numerous advantages that lead to improved customer satisfaction, streamlined communication, and increased efficiency. Here are some key reasons to use WhatsApp auto-reply:

  • Consistent Messaging: With auto-reply, you maintain a consistent brand voice and messaging style, ensuring that your customers receive a uniform experience across all interactions.
  • Enhanced Customer Experience: By providing quick and accurate information through auto-replies, you create a positive customer experience, leading to higher satisfaction and loyalty.
  • Increased Engagement: Auto-reply messages can be used to share valuable content, promotional offers, or updates, increasing customer engagement and driving business growth.
  • Better First Impressions: Greeting messages and customized auto-replies create a welcoming environment for new customers, giving them a positive first impression of your business.

By integrating WhatsApp auto-reply into your communication strategy, you can elevate your customer service, optimize response times, and ultimately boost your business’s success.

Master the Art of WhatsApp Auto Reply in 2023: Boost your Business Communication

The WhatsApp Business app has revolutionized how businesses communicate with their customers.

Providing a platform to share products, business addresses, and websites, the app also allows businesses to set up automated replies.

In 2023, it’s more important than ever to stay connected with your customers and ensure they receive timely responses.

How to enable Auto Reply for WhatsApp Business App?

In a world where customers expect instant communication, an away message can make all the difference. The WhatsApp Business app allows you to set automated replies, which can be scheduled as per your desired hours.

Let’s dive into the process of enabling auto-reply for the WhatsApp Business app:

  1. Access Settings:
    Open the WhatsApp Business app and tap on the three dots in the upper right corner of the Chat window. Now, tap on Settings -> Business Settings -> Away message.
  2. Activate ‘Send Away Message’:
    Turn on the toggle button next to ‘Send away message’.
  3. Customize Your Away Message:
    Tap on the message and enter the away message you want to send to your customers, then tap ‘Ok’.
  4. Schedule Your Away Message: Configure the schedule of your away message based on your preferences:
    • Always send: Choose this if you’re unavailable for an extended period, such as a vacation.
    • Custom schedule: Select this to send automated messages during specific times of the day.
    • Outside of business hours: Opt for this to send automated messages only outside business hours. Note: Set business hours in your WhatsApp Business profile.
  5. Select the Recipients: Choose the recipients for your away message:
    • Everyone: Send automated messages to everyone who texts you after business hours.
    • Everyone not in the address book: Send messages to numbers not in your contacts list.
    • Everyone except: Exclude specific contacts from receiving auto-replies.
    • Only send to: Send messages to selected contacts.

With these simple steps, you can set up auto-reply for your WhatsApp Business App.

Limitations of Auto Reply for WhatsApp Business

While the auto-reply feature in WhatsApp Business provides numerous benefits, it’s essential to be aware of its limitations to ensure effective usage. Some of the limitations include:

  • WhatsApp Business is meant for local small businesses. You can’t fully automate your support and communication.
  • You can not use different message templates on WhatsApp Business.
  • You can not integrate your CRM and other third-party applications with the WhatsApp Business
  • Anyone can install the WhatsApp Business app. It doesn’t verify a business.
  • It only works during predefined off-working hours.
WhatsApp Auto Reply: How To Set Auto Reply In WhatsApp Business?

Now you can see that the WhatsApp Business app provides the least to the auto-replies on WhatsApp.

If the WhatsApp Business app doesn’t seem fit for your business to auto reply to your customers on WhatsApp, You can use the WhatsApp Business API to set up an intelligent auto reply chatbot on your business number.

By understanding these limitations, businesses can better utilize the auto-reply feature in WhatsApp Business and employ additional tools and strategies to enhance customer communication and satisfaction.

Unlocking Business Growth with WhatsApp Chatbots

Integrating a chatbot with WhatsApp can significantly enhance your business communication and customer support.

Here are some of the key benefits of using a WhatsApp chatbot:

  • Improved Customer Service: Chatbots can handle multiple customer inquiries simultaneously, providing quick and efficient support, leading to higher customer satisfaction.
  • 24/7 Availability: Chatbots are available round the clock, ensuring customers receive assistance at any time, even outside of business hours.
  • Reduced Response Time: Chatbots can provide instant responses to customer inquiries, improving the overall customer experience and preventing frustration from long waiting times.
  • Cost Savings: By automating routine tasks and frequently asked questions, chatbots help reduce operational costs and allow your team to focus on more complex issues.
  • Lead Generation and Nurturing: WhatsApp chatbots can help identify potential leads, engage with them, and guide them through the sales funnel, leading to higher conversion rates.
  • Multilingual Support: Chatbots can be programmed to understand and communicate in multiple languages, catering to a diverse customer base and expanding your business’s reach.

In summary, implementing a WhatsApp chatbot can significantly enhance your customer support, streamline communication processes, save costs, and drive business growth

How to get a Chatbot for an auto-reply on WhatsApp?

Firstly, you need to acquire an approved WhatsApp Business API number. To do this, find a reliable WhatsApp Business API provider that caters to your business needs.

Keep in mind that not all API providers offer WhatsApp chatbot integration. At WATI, we not only provide API access but also include a user-friendly chatbot builder.

Now, take a look at our step-by-step video tutorial that demonstrates how to seamlessly create an intelligent auto-reply chatbot for WhatsApp Business.

Well Done! Now you’ve got a WhatsApp Chatbot

With WATI’s No Code Flow Builder, you can deploy an intelligent chatbot on your WhatsApp Business. A chatbot will always be there for your business to auto-reply on WhatsApp.

As a leading provider of WhatsApp Business solutions, Wati can help your business leverage the full potential of the platform.

Wati offers seamless integration with the WhatsApp Business API, ensuring smooth and efficient communication with your customers.

By partnering with Wati, you gain access to:

  • Expert support: Get guidance from industry experts to help you navigate and optimize your WhatsApp Business communication strategy.
  • Customized solutions: Receive tailored solutions that cater to your unique business needs, ensuring the best possible results.
  • Advanced features: Benefit from Wati’s cutting-edge features, such as automation, AI chatbots, and CRM integration, to streamline your customer interactions.

The WhatsApp Business app is an essential tool for businesses in 2023, allowing you to set up auto-replies and stay connected with your customers.

With Wati’s expertise and the power of the WhatsApp Business API, your business can thrive in today’s competitive market.

So, embrace the future of communication and start using auto-reply for WhatsApp Business today!