How does Wati AI improve customer support productivity?

Wati AI acts as a conversational intelligence layer that boosts agent productivity by 3x. The Copilot provides one-click summaries of 50+ message threads, instant translations, and smart response suggestions, while the AI CX Score auto-scores every conversation for quality without manual surveys. Agents can review multiple chats in minutes by reading summaries instead of scrolling through entire histories.

What are Astra AI Agents and how do they automate conversations?

Astra AI Agents are autonomous digital employees that handle complete conversations from first message to resolution. They automate FAQ responses, qualify leads with intelligent questions, and manage routine tasks like appointment booking and order updates 24/7. When conversations need human support, Astra performs smart handoffs with full context preserved. Businesses typically automate up to 60% of routine queries.

Does Wati support voice calls on WhatsApp?

Yes, Voice AI enables human-like voice conversations directly on WhatsApp, Web, and Phone channels. With near real-time latency and support for 12+ languages with live mid-conversation switching, it ensures global customers receive instant, vocal engagement. All WhatsApp calls are end-to-end encrypted, and customers see your verified business name when you call.

Can I use my own AI models (OpenAI, Claude, Gemini) with Wati?

Through the BYOA (Bring Your Own AI) framework, enterprises can connect proprietary models like OpenAI, Claude, Gemini, or custom fine-tuned models to every customer conversation through Wati's infrastructure. This integration ensures full data sovereignty and compliance with SOC 2 Type II and GDPR, keeping customer data entirely within your private infrastructure.

How do I integrate Wati with Astra via BYOA?

Integrating Wati with Astra via BYOA is straightforward. Log into Astra using your Wati credentials, select an agent template that fits your use case, choose WhatsApp as the channel, and customize your agent instructions. You can sync up to 60 days of Wati conversation history so the agent provides context-aware responses. Once deployed, the Astra AI agent is automatically created in your Wati account and escalations flow seamlessly to your Team Inbox.

What is the Conversation Summary feature in Copilot?

Conversation Summary provides a concise overview of recent messages in a chat, helping your team understand long-running conversations without scrolling through entire histories. Copilot automatically logs summaries when it detects conversations with at least 10 messages, and highlights action items that need attention. Summaries appear in a dedicated tab for each contact, making it easy for agents to get up to speed when assigned to ongoing conversations.

What is AI CX Score and how does it work?

AI CX Score automatically evaluates every customer conversation for quality without requiring manual surveys. It provides instant scoring on support interactions, helping managers monitor customer experience at scale and identify areas for improvement. This eliminates the need for post-conversation surveys and gives real-time visibility into conversation quality across your entire team.

Which Wati plans include AI features?

Copilot features (conversation summaries, translations, AI CX Score) are available on all Wati plans through a credit-based system. Each plan includes AI credits that are consumed when you use these features. Wati + Astra integration via BYOA is available for customers on the Pro and Business plans. All plans include access to no-code chatbot builders, Team Inbox, and WhatsApp broadcasts. Wati offers a 7-day free trial so you can test features before committing.

How does Astra handle human agent escalation?

When a conversation needs human support, Astra performs smart handoffs to the Wati Team Inbox without disruption. You can configure escalation rules in the agent instructions using the "Assign to user" action. An automation rule is automatically created in Wati based on your Astra agent configuration, ensuring seamless routing to the right team member with full conversation context preserved.

Is Wati compliant with data privacy regulations?

Yes, Wati is built with enterprise-grade security. The platform is SOC 2 Type II certified and compliant with GDPR and CCPA. All WhatsApp calls and messages are end-to-end encrypted. For enterprises with strict data requirements, the BYOA framework ensures customer data never leaves your infrastructure, with data residency options available.

Wati AI - 对话智能层

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预约演示免费试用

智能对话。

加速性能。

WATI AI - 借助为您的人工客服赋能并提供 7x24 小时对话处理能力的 AI，捕获更多潜在客户、更快促成转化并提供更优质的支持。

预约演示免费试用

G2 易用性最高评分

深受全球 16,000+ 家企业的喜爱与信赖

一个平台。陪伴您业务发展的

陪伴您业务发展的每一个阶段。

从您的第一条客户消息到数百万条——Wati AI 与您共同扩展。

面向小型企业

绝不错过任何潜在客户。绝不让客户久等。

一个在您有空时帮您生成完美回复的智能助手——以及在您无暇时处理对话的数字员工。

✓

每条消息都有回应——无论日夜

✓

在您睡觉时捕获并筛选潜在客户

✓

即使您很忙，客户也能感受到关怀

了解工作原理

面向成长型企业

更多客户。同样品质。每次皆然。

一个数字员工，处理从头到尾的常规对话 - 常见问题、预订、订单更新、潜在客户筛选。加上AI客户体验评分，监控每次对话的质量，确保在扩展时没有遗漏。

✓

60% 的日常查询可即时处理

✓

自动对每次对话进行质量评分

✓

7x24 小时筛选并分配潜在客户

查看 Astra AI 智能体

面向企业级客户

您的系统。您的数据。您的掌控。

将您的模型 - OpenAI、Claude、Gemini或自定义 - 带入每次客户对话。您的数据保持在您需要的地方。满足您的合规要求。

✓

通过简单的 API 连接任何模型

✓

客户数据绝不会离开您的基础设施

✓

一次集成，适用于所有渠道

了解 BYOA

为您提供三种使用方式的

客户对话 AI 的唯一平台

大多数平台迫使您二选一。要么帮助团队，要么自动化对话，要么集成自定义 AI。Wati AI 赋予您全部三种能力——在一个平台中协同工作。

Copilot 智能副驾驶 Astra AI 智能体 BYOA

Copilot: 您的智能层

一个置于您的客服身边的 AI 层。它阅读每一场对话，建议最佳回复，总结长对话串，并实时进行质量评分。

AI CX ScoreAuto-scores every conversation for quality - no surveys needed.

TranslationsInstantly translate messages to any language. Break communication barriers with one click.

One-Click SummariesCondenses 50-message threads into a clear summary. No more scrolling.

成果

客服处理的对话量增加 3 倍。新团队成员在数天内即可上手。

Astra AI Agents: 您的全天候团队

自主式 AI，无需人工干预即可处理从第一条消息到问题解决的完整对话。它们理解上下文、完成任务，并且知道何时转交人工团队。

FAQ AutomationInstantly resolve common queries 24/7 with AI trained on your knowledge base.

Lead QualificationAsks qualifying questions, scores leads, and routes to the right person automatically.

Smart HandoffsKnows when a human is needed. Transfers with full context preserved.

成果

60% 的日常对话由系统自动处理。潜在客户无需等待。

BYOA: 您的 AI，我们的平台

通过 Wati 的基础设施，将您现有的 AI 模型（OpenAI、Claude、Gemini 或自定义微调模型）连接到每一次客户对话中。

Any Model, Any TimeConnect OpenAI, Claude, Gemini, or your own models via API.

Data Stays YoursCustomer data never leaves your infrastructure. Full control.

Compliance ReadySOC 2 Type II certified. GDPR/CCPA compliant. Data residency options.

成果

您的 AI，您的合规性，我们的编排。无需为每个渠道重新构建。

首个集成 MCP 的官方 BSP

Wati MCP

Claude 和 ChatGPT 中的 Astra 智能体

来自 WhatsApp BSP 的首个官方模型上下文协议服务器。直接在 Claude 和 ChatGPT 内部构建、测试和发布您的 Astra 智能体。无需控制面板。无需工单。无需切换上下文。

从聊天中构建

描述您的需求。Wati MCP 会创建智能体、导入您的知识库并配置转交规则。全部使用您的语言。全部在 Claude 或 ChatGPT 中完成。

发布前测试

对每项更改运行自动化评估。在客户看到之前，捕捉提示词注入、语言回退漏洞以及销售转交边缘情况。

无需工单即可修复

粘贴一段不良对话。Wati MCP 会诊断根本原因、修补提示词，并运行回归测试以在重新部署前确认修复效果。

一个智能体，全接口适用

一次构建，随处运营。同一个 Astra 智能体，可从 Claude、ChatGPT 和您的 Wati 控制面板进行访问。

成果

用您的语言构建出色的 Astra 智能体。每一个构建背后都有 Wati MCP 的智能支持。

探索 Wati MCP

现已上线

语音 AI

将 WhatsApp 变成您的成熟语音渠道。具备拟人化 AI 语音对话功能，可用任何语言筛选潜在客户、回答问题并达成交易。

WhatsApp 语音通话

直接在 WhatsApp 中拨打和接听语音电话。无需切换应用，没有国际长途费用。客户将看到您验证后的企业名称。

多语言支持

支持 12+ 种语言并在对话过程中实时切换。您的全球客户可以用他们偏爱的语言获得即时、有声的互动。

接近实时的响应

超低延迟的自然语音互动。没有令客户沮丧的尴尬停顿或延迟。

AI 驱动的对话

语音 AI 可自主筛选潜在客户、预约并回答问题。实现高转化率的拟人化对话。

12+

语言

支持

<1s

响应

延迟

24/7

始终

可用

E2E

加密

通话

几分钟内

克隆声音

几天内上线而不是几个月

四个步骤。轻而易举。

连接您的 WhatsApp

将 WhatsApp 连接到 Wati。只需几分钟。无需代码。

开启 Copilot 智能副驾驶

AI 驱动的建议、摘要和质量评分。自动运行。

构建您的第一个 AI 智能体

用简单的日常语言描述您的需求。5 分钟内即可上线。

见证成果

响应时间缩短。质量提升。实时查看所有数据。

为什么企业选择Wati AI

没有企业级复杂性的企业级 AI。

功能

AI 驱动的客服辅助

AI 智能体（完整对话）

引入您自己的 AI 模型

上线时间

专为消息传递打造

定价

Wati AI

✓ Copilot + AI CX 评分

✓ 无需代码

✓ 完整的 BYOA 框架

✓ 数天

✓ 原生

✓ 可访问

基础 WhatsApp 工具

✕ 无

✕ 仅限模板机器人

✕ 不可用

✓ 数天

✓ 原生

✓ 低

企业级平台

⚠ 仅限企业

⚠ 3-6 个月设置期

⚠ 受限的 API 访问权限

✕ 几个月

✕ 电子邮件优先

✕ 仅限企业

简而言之：

以契合成长型企业的价格和速度，提供企业级 AI。

Frequently Asked Questions

准备好变革您的客户对话了吗？

立即开始免费试用。本周即可上线。

预约演示免费试用

14 天免费试用 | 无需信用卡 | 设置期间提供实时支持 | 随时取消

WATI AIWATI AI

Copilot: 您的智能层

Astra AI Agents: 您的全天候团队

BYOA: 您的 AI，我们的平台

Frequently Asked Questions

How does Wati AI improve customer support productivity?

What are Astra AI Agents and how do they automate conversations?

Does Wati support voice calls on WhatsApp?

Can I use my own AI models (OpenAI, Claude, Gemini) with Wati?

How do I integrate Wati with Astra via BYOA?

What is the Conversation Summary feature in Copilot?

What is AI CX Score and how does it work?

Which Wati plans include AI features?

How does Astra handle human agent escalation?

Is Wati compliant with data privacy regulations?

WATI AI