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How to Build a Chat GPT AI Chatbot on WhatsApp (2024)

Bhavyadeep Sinh Rathod    2/23/24

OpenAI GPT-3, or ChatGPT, can provide you with an extraordinary virtual assistant. Moreover, it possesses the remarkable ability to comprehend and answer any natural language question with fluency and precision.

By integrating ChatGPT’s impressive language understanding and generation capabilities with WhatsApp, you can have a chatbot on your mobile device. Consequently, just imagine the possibilities!

In this article, we will delve into this fascinating topic.

What is a WhatsApp Chatbot?

Imagine having a delightful digital companion right in the heart of your WhatsApp messages, like a chatty genie living inside your phone! Well, that’s precisely what a WhatsApp Chatbot is! 🧞‍♂️

This genie comes with lots of superpowers that ranges from providing quick updates on products and services to handling customer support inquiries. 

Need to automate a customer’s pizza order? The bot’s got it covered! Plus, it can share exciting facts and entertain your customers with jokes.

With the WhatsApp Chatbot as your ally, you’ll enhance customer interactions, improve support efficiency, and create an enchanting experience that sets your business apart in the digital realm.

Now, let’s explore the fantastic benefits WhatsApp AI chatbots can bring to your business!

Benefits of WhatsApp AI Chatbot for Businesses

24/7 AvailabilityUnlike your typical support team, the WhatsApp AI Chatbot never sleeps! It tirelessly attends to customer queries and requests around the clock, ensuring your customers receive instant responses and never feel left in the dark.
Cost-Effective Customer SupportSay goodbye to bloated support budgets! The WhatsApp bot can handle a substantial volume of queries simultaneously, reducing the need for a large support team and cutting operational costs.
Personalized InteractionsThis WhatsApp AI chatbot can learn from customer interactions and personalize responses based on individual preferences, making each conversation feel tailored and creating a stronger bond with your customers.
Quick and Efficient Information DeliveryFrom FAQs to product details, the WhatsApp AI chatbot swiftly provides information, empowering customers to make informed decisions without any delay.
Seamless Order PlacementsBy integrating with your business systems, the WhatsApp bot streamlines the ordering process for customers, making it as easy as waving a magic wand!
Data Collection and AnalyticsThe WhatsApp AI chatbot can gather valuable data on customer preferences and behaviour, providing you with essential analytics to optimise your business strategies.
Multilingual SupportThis versatile companion speaks multiple languages, breaking language barriers and catering to a broader customer base, expanding your business’s reach like never before

What is GPT 3?

What is GPT 3?

OpenAI developed GPT 3 (Generative Pre-trained Transformer 3), a state-of-the-art language generation model. By training the model on a massive dataset of text, enabling it to generate human-like text, GPT 3 proves useful for various natural language processing tasks like

  • Language Translation
  • Text Summarization
  • Question Answering and
  • Text Generation.

GPT 3 is built on the transformer architecture and uses deep learning techniques to generate highly fluent and coherent text. Additionally, it has 175 billion parameters, which is significantly more than its predecessor GPT-2 (1.5 billion parameters) and other models on the market.

The adoption of GPT-3 in various applications, such as AI chatbots, content creation, and language translation, is due to its remarkable performance and its ability to generate text that closely resembles human language. This breakthrough in language generation has revolutionized the way these tasks are approached and executed.

Okay,  that’s a lot of technical jargon. But why do people rave about ChatGPT? Well, that’s because it has a lot to offer.

Benefits of OpenAI GPT 3

Human-like text generation: The text generated by GPT-3 exhibits an impressive level of fluency and coherence, making it incredibly challenging to differentiate from text written by a human. Moreover, its ability to mimic human-like writing is truly remarkable.

Wide range of applications: GPT-3 has versatile applications in natural language processing. It can be utilized for tasks such as language translation, text summarization, question answering, and text generation.

Improved performance: With a staggering number of parameters, specifically 175 billion, GPT-3 can achieve state-of-the-art performance across a broad spectrum of natural language processing tasks. Its immense parameter count contributes to its exceptional abilities in handling and excelling in various language-related challenges.

Fine-tuning: You can fine-tune GPT-3 for specific use cases like customer service, content creation, and language translation. This improves performance and accuracy.

Easy to use: GPT-3 can be easily integrated with various software and platforms and does not require technical expertise, making it accessible to any business.

Scalability: GPT-3 can be easily scaled up or down to match the changing needs of the business.

Cost-effective: GPT-3 eliminates the need for expensive development resources, leading to significant cost savings.

Improved customer engagement: GPT-3 can be used to generate highly personalized text, which can help increase customer engagement, loyalty, and retention.

Available 24/7: GPT-3 can work 24/7, providing customer service, answering frequently asked questions, and helping at any time of the day.

Benefits of WhatsApp AI Chatbot

By integrating GPT-3’s advanced language generation capabilities with WhatsApp’s messaging platform, you can create a highly advanced and sophisticated AI chatbot capable of providing instant and accurate responses to your queries. Additionally, this integration opens up a world of possibilities for enhancing customer interactions and streamlining support services.

But let’s be honest; the first 2 approaches can look quite technical for some of you.

Integrating OpenAI GPT 3 with WhatsApp

The Technical Approach

Daniel Gross, a US-based entrepreneur and the co-founder of Cue, which was acquired by Apple, has integrated GPT-3.5, the technology behind ChatGPT, into a WhatsApp-based AI assistant.

As a result, this integration allows the AI chatbot to communicate with users naturally and conversationally as if it were a friend on their contact list.  He named this integration WhatsApp-GPT, and the code is available on GitHub for others to access.

Here’s his tweet with more information.

But what if you aren’t into coding and don’t want to get into anything technical? Well, there’s another approach for you. Introducing…

The Not-So-Technical Approach

On Twitter, tech influencer Varun Mayya also shared a similar development. He announced the launch of “God In a Box,” an integration of GPT-3.5 directly into WhatsApp.

WhatsApp  AI Chatbot

Mayya states that their implementation makes use of the latest model API and does not necessitate credentials. The launch is imminent; however, users will need a beta key to gain access to it.

So, all you have to do is

  • Signup using your WhatsApp number.
  • Send a verification message to the number mentioned and
  • Wait for a confirmation message to get started
WhatsApp Chatbot

Wasn’t that easy?

With God In A Box, you can send 40 messages a month for free. The only restriction at the moment is that you can only send one message every 10 seconds. They are yet to roll out a plan where you can send more messages, but 🤞.

You might be wondering if there’s a way businesses can leverage the WhatsApp – GPT chatbot integration. There seems to be a workaround too.

How to Integrate WhatsApp Business API with GPT Chatbot for an Amazing WhatsApp Chatbot Experience

Sign up for WhatsApp Business API

You first need to find a WhatsApp Business Solution Provider (BSP) like Wati.

Note: Companies can apply for access to the WhatsApp Business API on their own; however, it is recommended to go through Business Service Providers (BSPs) as they have the necessary expertise and experience to ensure a seamless approval process. Moreover, BSPs have been vetted and authorized by WhatsApp, which guarantees the professionalism and trustworthiness of their services.

You can read more about signing up for a WhatsApp Business API here

Get OpenAI API Key for Integration

Sign up for an OpenAI account. Go to the API key page to get a secret key. You’ll have to build your integration with your WhatsApp Business API account using the secret key.

This sounds quite technical, and you also risk getting blocked by WhatsApp if they find your integration not genuine.

So, what can you do in this case? The logical option at this point is to build your chatbot on your WhatsApp Business Service Provider’s platform.

Building WhatsApp Chatbot

Building a WhatsApp AI Chatbot fueled with ChatGPT capabilities is a prospect hard to ignore, especially, with the below benefits:

  • Automating customer service tasks
  • Providing customer service and support 24/7
  • Handling a large volume of customer interactions

And that’s not it. With Wati, your account get access to:

  1. Shared Team Inbox, which makes it easier for collaboration within teams.
  2. Broadcast and bulk messages to set up targeted marketing campaigns and to send personalized messages.
  3. Custom notifications to send personalized notifications based on custom events
  4. Native integrations to connect with their favourite tools or CRM software within a few clicks.
  5. And, of course, access to a no-code WhatsApp chatbot to handle sales and support queries.

Since its introduction, ChatGPT has had a significant impact and has gained over a million users quickly. However, businesses can enjoy several benefits by building a WhatsApp chatbot on a Business Service Provider’s platform, as explained above. This can help them get started quickly.

Moreover, if you’re interested and want to know more about how Wati’s WhatsApp chatbot can help your business, participate in our daily group demo and let our Wati experts answer your doubts and questions.

Frequently Asked Questions

1. What is GPT-3 AI, and how does it work?

GPT-3 AI is a powerful language model developed by OpenAI. Furthermore, it generates human-like text by predicting the next word based on the input context. Trained on vast internet data, it excels in various language-related tasks like text completion, translation, and question-answering.

2. Why build a WhatsApp bot?

Building a WhatsApp AI chatbot offers numerous advantages. It enables businesses to reach a vast audience, as WhatsApp has billions of active users worldwide. Additionally, it provides a familiar and convenient platform for users to engage with the WhatsApp chatbot, leading to increased customer interaction, streamlined support, and improved overall customer experience.

3. How can GPT-3 be used to build a WhatsApp AI chatbot?

GPT-3 AI can be used to build a WhatsApp bot by integrating the language model into the WhatsApp chatbot’s backend. It leverages GPT-3’s natural language processing capabilities to understand user queries and generate human-like responses, making the WhatsApp bot more interactive and versatile to engage.

4. What are the prerequisites for building a WhatsApp AI chatbot with GPT-3?

Access to GPT-3 API: You must have access to the GPT-3 API provided by OpenAI, which allows you to integrate the language model into your WhatsApp bot application.

WhatsApp Business API: You need to set up and obtain access to the WhatsApp Business API, which enables your WhatsApp chatbot to communicate with users on the messaging platform.

With these prerequisites, you can create an intelligent and interactive WhatsApp AI chatbot powered by GPT-3 AI.

5. How to set up a WhatsApp Business API account?

Set up a WhatsApp Business API account, follow these steps:

  • Apply for access through a provider like Wati.
  • Verify your business and number.
  • Set up your account with their guidance.
  • Start using the API to communicate with customers. Fees and requirements may apply.

6. How to access and use GPT-3 AI for building a WhatsApp bot?

To access and use GPT-3 AI for building a WhatsApp chatbot:

  • Sign up for access to the GPT-3 API from OpenAI.
  • Integrate GPT-3 into your WhatsApp bot’s backend.
  • Utilize the API to process user queries and generate responses.
  • Enjoy the benefits of an intelligent and interactive WhatsApp chatbot powered by GPT-3 AI.

7. How to integrate GPT-3 AI with WhatsApp chatbot?

To integrate GPT-3 AI with WhatsApp bot:

  • Obtain access to GPT-3 API from OpenAI.
  • Set up a WhatsApp Business API account.
  • Develop a backend that connects GPT-3 with WhatsApp bot.
  • Enable the WhatsApp chatbot to process WhatsApp messages using GPT-3 AI.
  • Enjoy an intelligent WhatsApp AI chatbot experience with GPT-3’s language capabilities.

8. Can the WhatsApp chatbot understand different languages and handle multilingual conversations?

Yes, the WhatsApp AI chatbot powered by GPT-3 can easily understand different languages and handle multilingual conversations. GPT-3 is trained on a vast amount of diverse data from the internet, making it proficient in comprehending and generating text in various languages. It can seamlessly switch between languages, making it a versatile and powerful tool for engaging with users from different linguistic backgrounds.

9. How to train the WhatsApp AI chatbot and improve its responses?

GPT-3 AI, the WhatsApp chatbot’s backbone, comes pre-trained on vast internet data, but you can further fine-tune it to your specific needs. To improve its responses:

  • Data Collection: Gather relevant and high-quality training data for your specific domain or task.
  • Fine-Tuning: Use the collected data to fine-tune the GPT-3 model to align with your desired outcomes.
  • Iterative Process: Continuously test and refine the WhatsApp bot’s performance, iterating to achieve optimal responses.
  • Human Feedback: Incorporate human feedback to correct mistakes and enhance the WhatsApp chatbot’s understanding.

Following these steps, you can train and fine-tune the WhatsApp bot to deliver more accurate and contextually appropriate responses.

10. What are the best practices for designing and deploying a WhatsApp chatbot?

The best practices for designing and deploying a WhatsApp AI chatbot are:

  • Clear Purpose: Define a specific purpose for your WhatsApp chatbot, focusing on providing value to users.
  • User-Friendly Interface: Design a simple and intuitive WhatsApp bot interface to enhance user experience.
  • Personalization: Personalize interactions based on user preferences to create a more engaging conversation.
  • Natural Language Processing: Leverage NLP techniques to understand and respond to user queries effectively.
  • Message Formatting: Format messages for easy readability, considering WhatsApp’s limitations.
  • Error Handling: Implement clear error messages and fallback options to handle unexpected user inputs.
  • Security and Privacy: Ensure data security and privacy compliance for user information.
  • Testing and Optimization: Thoroughly test the WhatsApp chatbot before deployment and continuously optimize its performance based on user feedback.

By adhering to these best practices, you can create a successful and user-friendly WhatsApp chatbot experience.

11. How to handle user privacy and data protection with the WhatsApp bot?

To handle user privacy and data protection with the WhatsApp chatbot:

  • Collect only essential data with user consent.
  • Encrypt data during transmission and storage.
  • Anonymize or pseudonymize data whenever possible.
  • Follow data retention policies and comply with regulations.
  • Conduct regular security audits for vulnerability assessment.

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