WhatsApp API Errors: What They Mean and How to Navigate Them

You send a message through the WhatsApp API, and suddenly something fails. The delivery stops, a strange code pops up, and the team has no idea what went wrong. 

It feels frustrating and random, but most WhatsApp API errors follow simple patterns. You just need a straightforward way to understand them.

This guide walks you through common issues, what they really mean, and how to fix them without stress. You will learn how to decode API responses, spot the root cause, and get messages flowing again in minutes.

If you want to understand how the WhatsApp API works at a deeper level, take a look at our full guide on its features and advantages. 

What Causes WhatsApp API Errors?

WhatsApp API errors happen for many reasons. Most issues start with missing data, wrong request parameters, or limits set by WhatsApp to maintain a healthy ecosystem engagement. 

Sometimes the API fails because of a simple typo in variable parameters. Other times, it can be a configuration issue inside WhatsApp Manager or your WhatsApp Business Account.

Some common triggers include:

• The sender’s phone number is not registered correctly.

• The access token expired or was never added.

• Too many previous messages were sent to the same recipient phone number.

• The message template was disabled.

• The recipient’s WhatsApp version is old. 

• A media file failed due to file size, unsupported MIME type, or an invalid or expired URL.

• A required parameter value is missing in the message body. 

You may see an error if the message failed to send due to rate limits or if the recipient’s WhatsApp app is outdated and does not support the message type. (e.g., interactive templates) may fail, or there are too many previous messages for the same phone number.

Technical issues also play a role. A possible server error, invalid request, or bad request can stop delivery. 

Cloud API message throughput limits can trigger errors if the app sends messages too quickly. In rare cases,  Media uploads fail when the file size is too large, the URL is invalid, or the MIME type is unsupported.

Understanding these common triggers helps you diagnose issues faster. If an error persists, you can retry sending messages, verify the data included, or review the error response for details.

How to Read WhatsApp API Error Codes?

Every WhatsApp API error includes a code, a short description, and additional context that helps you understand why a message failed and how to fix it. These details appear directly in the API error response when you send a request.

WhatsApp Manager does not show full API error responses; it mainly shows quality indicators, approvals, and phone number status. To see full error details, you must check your API logs or your BSP dashboard.

When reviewing an error, start by checking where it originated. Cloud API returns standard Graph API error fields, while On-Prem returns similar structured error responses.
The normal error responses are listed here. 

• An error code
  
• A short title or reason
  
• A detailed message describing what went wrong
  
• Relevant parameter information (e.g., variable mismatches)
  
• Occasionally, suggested corrective steps.

Focus on two key areas: the error code and the detail message. The code identifies the type of issue, while the detailed message explains exactly what the system expected, helping you quickly pinpoint the fix.

For example, you may see an invalid request if the request parameters do not match the template message format, or an unknown error when the system cannot verify data included in a variable parameter.

The error response object often includes extra context, such as rate limits, missing tokens, or unsupported language codes. It may indicate whether you reached the API call rate limit, whether the access token is missing, or whether the message body uses an unsupported language. 

Some error responses even list required parameter names so you can correct them fast.

The goal is simple. Read the code, understand what the system wanted, and adjust your next attempt. With practice, you can scan an error message, locate the problem, and retry sending messages in seconds.

Common WhatsApp API Errors & Fixes for 2026 

Most WhatsApp API errors fall into a small number of categories: rate limits, template issues, phone number registration problems, permission failures, or missing parameters. 

This section will walk you through the most common error codes in each category so you can quickly identify root causes and apply the right fix.

1. Error 4: API Too Many Calls (API Call Rate Limit)

What it means:

Your app made too many API calls in a short period. The app hit its API call rate limit for the WhatsApp Business Account. 

Typical signs:

• Error mentions “API Too Many Calls” or “The app has reached its API call rate limit.”

• Multiple API calls start failing at the same time.

Why does this error occur: 

• Your system is sending frequent API calls to manage templates, phone numbers, or your WhatsApp Business Account.

• You call the API repeatedly in a loop or for unnecessary checks.

How to fix it (quick steps)

1. Log in to your Meta App Dashboard and check the Application Rate Limit section for your app and WhatsApp Business Account. 

2. Review how many API calls your app sends per hour (for example, for template syncs or status checks).

3. Add caching so you do not call the same endpoint again and again.

4. Space out non-critical API calls or run them in batches.

5. Graph API rate limits cannot be increased manually, so the best fix is to reduce or optimize your API call frequency.

2. Error 130429: Rate Limit Hit (Cloud API Message Throughput)

What it means:

You reached the Cloud API message throughput limit. The app is sending too many messages per second from the same WhatsApp Business phone number. 

Typical signs: 

• Error mentions “Rate limit hit” or “Cloud API message throughput has been reached.”

• A broadcast or automation flow suddenly stops, and messages fail.

Why does this error occur: 

• You send a high volume of marketing messages or notifications in a short burst.

• The app does not respect the per-second throughput for that registered business phone number.

How to fix it (quick steps)

1. Check how many messages per second your app sends for that sender phone number.

2. Slow down sends by using a queue or scheduler so the app sends messages in smaller batches.

3 If your volume is consistently high, improve your message quality, and compliance throughput increases automatically as your phone number moves to higher tiers.

4. Avoid sending duplicate or wrong message content that triggers retries.

5. This helps you stay within the API’s throughput limit and still deliver messages reliably.

3. Error 131048: Quality Restriction Triggered (Too Many Negative User Signals)

What it means: 

WhatsApp restricted your business phone number because your recent messaging activity received negative feedback from users. This happens when many people block, report, or disengage with your messages, which lowers your quality rating in WhatsApp Manager. 

The restriction protects the WhatsApp ecosystem and ensures users receive relevant, expected communication.

Typical signs: 

• Error text: “Message failed to send because there are restrictions on how many messages can be sent from this phone number.”

• Broadcasts and marketing messages fail even though your templates are active and approved.

Why does this error occur: 

• Your quality rating dropped to Low in WhatsApp Manager.

• Your business phone number entered the Flagged state.

• A high number of users blocked, muted, or reported your messages.

• You sent marketing messages to users who did not clearly opt in.

How to fix it (quick steps)

1. Open WhatsApp Manager and review your quality status and messaging limits for the affected WhatsApp Business Account.

2. Pause broad campaigns and reduce sends to cold or unengaged audiences.

3. Clean your broadcast list. Only send messages to users who provided explicit, WhatsApp-compliant opt-in through a clear, non-WhatsApp communication method.

4. Switch to high-value, user-friendly templates such as order updates, reminders, or alerts instead of heavy promotions.

5. Give your number time. When message quality improves, WhatsApp gradually restores your messaging limits, and the error usually disappears.

4. Error 131056: Pair Rate Limit Hit (Too Many Messages to the Same Recipient)

What it means: 

You sent too many messages from one business phone number to the same recipient phone number in a short time. WhatsApp limits this to protect users from spam. 

Typical signs:

• Error mentions “Too many messages sent from the sender phone number to the same recipient phone number.”

• Conversations with one specific user fail, but messages to other users still go through.

Why does this error occur: 

• A bot or workflow sends frequent follow-ups or repeated template messages to the same WhatsApp user.

• You retry sending messages too quickly after a message failed.

How to fix it (quick steps)

1. Add rate limits per recipient phone number so your app sends fewer messages in a short window.

2. Combine details into one message instead of sending many small ones.

3. If you must send multiple messages, spread them out over a longer period.

4. If the error persists, wait for a while before you retry sending messages to that same phone number.

5. If messages are promotional, ensure users are opted in. This doesn’t fix the pair-rate error directly, but prevents other quality and block issues.

5. Error 131047: Re-Engagement Message (24-hour Window Passed)

What it means:

More than 24 hours have passed since the WhatsApp user’s last message. You are trying to reply with a free-form message instead of a message template. 

Typical signs:

• Error text: “More than 24 hours have passed since the recipient last replied to the sender number.”

• Free-form replies fail, but template messages in the same conversation work.

Why does this error occur: 

• The standard 24-hour customer care window is closed.

• Your agent or system tries to send a normal text instead of a pre-approved template message.

How to fix it (quick steps)

1. Switch to a message template (for example, a follow-up, reminder, or re-engagement template) for that WhatsApp account.

2. Make sure the template is approved, active, and uses the correct specified language and variable parameters.

3. Verify that all variable parameter values included in the template match the format and maximum character limit defined in WhatsApp Manager. 

4. After you send a valid template message and the user replies, you can send free-form messages again within the next 24 hours.

6. Error 131045: Incorrect Certificate (Phone Number Registration Error)

What it means: 

The message failed to send due to a phone number registration error. The certificate or registration data for your WhatsApp phone number is not correct. 

Typical signs:

• Error mentions “Incorrect certificate” or “Message failed to send due to a phone number registration error.”

• You cannot deliver message content from that sender’s phone number at all.

Why does this error occur:

• The phone number was not fully registered on the WhatsApp Business Platform.

• A previous deregistration attempt failed or the number is still linked to a WhatsApp client (normal app).

• The certificate or key used during phone number registration is wrong or expired.

How to fix it (quick steps)

1. Open WhatsApp Manager and confirm the number is a registered business phone number and linked to the correct WhatsApp Business Account. 

2. Make sure the consumer WhatsApp app has been removed from that phone number if you are migrating from the app to the WhatsApp Business API.

3. Re-run the phone number registration flow and upload the correct certificate if your setup requires it.

4. If the error persists, contact your BSP or Meta support and share the full error response and request parameters.

7. Error 131042: Business Eligibility – Payment Issue

What it means:

There is a payment issue on your WhatsApp Business Account. You may have exceeded the free tier without adding a valid payment method, or your payment account has problems. 

Typical signs: 

• The error mentions a business eligibility payment issue or a missing valid payment method.

• New conversations or marketing messages fail even though templates and phone numbers look fine.

Why does this error occur: 

• The payment account is not attached to the WhatsApp Business Account.

• The credit line is over the limit or inactive.

• Billing settings such as timezone, currency, or business details are incomplete or not configured properly.

• The WhatsApp Business Account is deleted or suspended.

• You exceeded the free conversation tier and have no valid payment method.

How to fix it (quick steps)

1. In Meta Business Manager, go to your WhatsApp Business Account and open Payment settings.

2. Attach a payment account and make sure you have a valid payment method (card, credit line) set for WhatsApp conversations. 

3. Check that timezone, currency, tax info, and business details are filled correctly. 

4. If you send messages on behalf of another account, confirm the MessagingFor request is approved.

5. Once billing is correct, retry sending messages.

8. Errors 131008 and 131009: Parameter Missing or Not Valid

What they mean: 

These errors relate to your request parameters and variable parameters: 

• 131008: Required parameter is missing.

• 131009: Parameter value is not valid (for example, wrong format, unsupported value, or invalid phone number).

Typical signs: 

• Error mentions “Required parameter is missing” or “Parameter value is not valid.”

• The error response points to a specific field in the message body or request.

Why do these errors occur: 

• You forgot a required parameter, such as to, type, template.name, or language.

• Variable parameters defined in the template do not match the variable parameter values included in the API request.

• You exceeded the maximum character limit or sent a malformed media file URL.

• The recipient phone number is invalid, incorrectly formatted, or not registered on WhatsApp, or the sender phone number is not correctly added to your WhatsApp Business Account.

How to fix them (quick steps)

1. Check the endpoint documentation and list all required fields for that API call.

2. Compare the template message structure in WhatsApp Manager with the request parameters in your API call.

3. Make sure variable parameters follow the template order, type, and character limits.

4. Verify that the registered phone number and recipient number are in the correct format with the country code.

5. Fix any misspelled parameters and retry the request.

9. Error 190 and 200–299: Access Token and Permission Issues

What they mean:  

• Error 190: Access token has expired or is invalid.

• Errors 200–299: Permission not granted or revoked for the API.

Typical signs: 

• Error mentions “Access token has expired” or “Permission is either not granted or has been removed.”

• All API calls fail, not just specific templates or phone numbers.

Why do these errors occur: 

• The access token used in your Cloud API calls is old or revoked.
  
• The app no longer has WhatsApp permissions like whatsapp_business_messaging or whatsapp_business_management

How to fix them (quick steps)

1. Use Meta’s Access Token Debugger to inspect your token and check scopes and expiry. 

2. Generate a new system user token with the required WhatsApp permissions.

3. Update your backend so all API calls use the new token.

4. If using a BSP, check their panel for any token or permission changes.

10. Other Useful Errors: Unknown, Client, and Content Issues

A few more error codes are helpful to recognize because they guide your next steps: 

Error 1: API Unknown

• Generic unknown error or server error.

• Check WhatsApp Business Platform status, then review your request format.

Error 2: API Service

• Temporary service issue or overloaded servers.

• Check API status information and retry after some time.

Error 131026: Recipient cannot receive message

• The recipient uses an old WhatsApp version that does not support the message type.

• Ask them to update their WhatsApp client and retry.

Error 131051: Unsupported message type

• The message type or media file is not supported on the recipient’s WhatsApp version.

• Switch to a supported message type or adjust the media file to meet WhatsApp’s requirements.

For these WhatsApp API errors, your best move is to:

– Check WhatsApp Business Platform Status for outages.

– Review the error message and response details value.

– Retry sending messages after a short delay, or adjust message type and content.

Your Path to Fewer WhatsApp API Errors

WhatsApp API errors can disrupt conversations, slow down support, and create unnecessary stress for your team. 

However, once you understand what the error codes mean and how to respond to them, troubleshooting becomes faster and far more predictable. 

With the right setup, most issues can be solved in minutes.

If you want a platform that simplifies this even further, Wati helps you manage WhatsApp Business API operations without the usual guesswork. 

You get clear error insights, reliable delivery, stable infrastructure, and automations that reduce manual fixes. It keeps your messaging smooth, so you can focus on conversations instead of debugging.

Sign up for a free trial to get started today. 

FAQs on WhatsApp API Errors