Calculadora de precios de WhatsApp Business API: Estima los costos
Calcula los costos de mensajería de WhatsApp al instante

¿Qué es una conversación de WhatsApp?
Cuando un cliente se comunica primero —ya sea para consultas, preguntas u otra comunicación—, se clasifica como una conversación iniciada por el usuario.
Ocurren cuando una empresa envía un mensaje a un cliente fuera de la ventana de servicio de 24 horas, a menudo para actualizaciones, promociones o información relevante.

Tipos de conversación en WhatsApp
Marketing
Send personalized promotions such as exclusive discounts, timely reminders, or abandoned cart messages to re-engage customers, encourage repeat purchases, and drive revenue growth, all while building stronger customer relationships.
Utility
Share essential updates like order confirmations, shipment tracking, billing reminders, and account status notifications to keep customers well-informed, reduce confusion, and enhance their overall experience with your brand.
Authentication
Provide secure account access through one-time passcodes or login verification messages, ensuring both the security and privacy of your users' accounts while fostering trust and confidence in your platform.
Service
Efficiently manage user-initiated support requests with free replies within a 24-hour window, delivering fast and reliable customer service that enhances satisfaction, loyalty, and overall user experience.
