“We have had a terrific experience with Wati. Wati is one of the most intuitive and easy-to-use products that helped us launch our WhatsApp Business API much faster. It has a rich feature set, great integrations, shared inboxes and managers for teams in the system – no need for coding! Even with a 10x customer growth, our customer service team grew only 2x, largely due to Wati. Wati has also improved our customer satisfaction rate. The integration with Zoho and the drag-and-drop flow builder are our favourite features of the product.”

As a non-profit, we wanted to reach several of our beneficiaries. WATI allows us to have multiple agents to respond to a large influx of queries in real time. We are able to design automated flows, provide key-word detection led flows and automate several tasks saving manual effort of our volunteers. All of this with no-coding knowledge required. The best part was the phenomenal support provided by the team in record times.

Wati has been a game-changer for our communication processes, enabling us to better serve our students and potential customers. Their WhatsApp API has significantly improved our customer engagement and query resolution, and we’re excited to see what the future holds as we continue to grow with Wati.