Scaling Support on a Budget? Try Wati’s WhatsApp-First Solution with a Smart AI Agent

“Your ticket is important to us…”

For businesses – saying this on IVRs is no longer enough. Customers today want proof – they want to see it in action.

Today’s customers expect you to respect their time, simplify engagement by connecting on channels they use often, and provide personalized responses tailored to their actions and journeys.

Support teams, on the other hand, are juggling more than ever: rising ticket volumes, growing customer expectations, and constant pressure to keep customer satisfaction high, while keeping the costs low.

And for years, the go-to solution has been… hiring more agents. But throwing people at the problem isn’t the answer anymore. So, we built a solution that actually makes sense for modern-day support teams.

Introducing WATI for Support 🚀

A customer support platform built for WhatsApp, designed to help teams respond faster, resolve tickets effortlessly, and scale support without scaling stress.

Make WhatsApp your go-to support channel

Picture this:

Website → WhatsApp chat
Facebook / Instagram / other social profiles → Short Wa.me links
Packaging boxes / flyers etc. → WhatsApp QR code

Once you have all your customer queries coming to WhatsApp….

Enters Wati’s latest launch: AI-support agent

Think your 24*7 agent that doesn’t burn out, replies to FAQs instantly, & closes tickets automatically – without any manual intervention. Some more reasons why it works as good as a human agent:

✅ Knows your business – Fetches answers from FAQs, PDFs & Knowledge Base URLs
✅ Multilingual by design – Detects and responds in your customer’s language, even when you’ve trained it on one language only
✅ Enhanced answers – Adds relevant documents, videos, knowledge base URLs etc. to give customers everything they need

Combine this with the power of Wati’s custom chatbots to handle specific queries and you have yourself a solution that helps you resolve up to 80% of your queries automatically. 

Here’s just one example of how the dual power of Wati’s AI-support agent & custom chatbots can be a powerful combination to scale your support function:

Balance AI with human touch where it matters

We’ve all gotten stuck in endless bot loops, at our wits end, almost screaming “I want to talk to a human” with no help whatsoever.

Automating everything because you can? Your customers will hate you for it. That’s why many organizations keep hearing from their customers, “we don’t want to talk to a bot!” 

A smooth handover from AI to human is thus the key to striking the right balance between instant responses, but recognizing when a human needs to step in.

With Wati’s AI-support agent, we’ve made the transition to a human completely seamless:

– AI auto-detects & intelligently routes complex queries to human agents right away
– AI auto-routes queries to relevant teams / agents
– AI routes queries to relevant teams / agents on customer’s request
– Agents can also route manually queries to relevant teams / agents

To sum up…What makes WATI for Support different?

✅ WhatsApp-first, because that’s where your customers are
Easily manage and respond to all support queries on the world’s most popular messaging app.

✅ AI that actually helps
The dual power of our AI-Support Agent and custom chatbots automates up to 80% of queries instantly, while smart routing ensures complex issues reach the right agents.

✅ Seamless AI + human collaboration
AI takes care of the repetitive stuff, so your team can focus on high-impact conversations.

✅ Scales with your business, not against it
Whether you’re a growing startup or an enterprise, WATI for Support flexes to meet your needs.

RESULT? Happy customers. Less agent burnout. And efficient solution for support teams to scale operations while saving up to 50% on costs.

Why AI-Powered WhatsApp Support is the Future

Customers expect real-time, conversational support—without being stuck in email loops or chatbot mazes. By combining WhatsApp + AI, WATI for Support helps businesses:

✅ Reduce response times
✅ Handle high volumes without overloading teams
✅ Keep customers happy with instant, personalized support

Ready to transform your support?

WATI for Support is a smarter way to manage customer conversations. Fast, scalable, and built for the way modern businesses operate.