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Wati helped Century21 to achieve a 200% higher query response rate than other competing platforms.
Wati 帮助 Century21 将查询回应率比较其他竞争平台高出 200%
Wati 幫助 Century21 將查詢回應率比較其他競爭平台高出 200%

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About Century21

is a real estate agency focused on marketing and digital transformation initiatives to enhance business performance and reach more clients. They are committed to leveraging technology to improve service quality and gain a competitive edge.

关于 Century21

是一家房地产代理公司,专注于行销和数位化转型计划,以提升业务表现并接触更多客户。他们致力于运用科技来强化服务品质,从而获得竞争优势。

關於 Century21

是一家房地產代理公司,專注於行銷和數位化轉型計劃,以提升業務表現並接觸更多客戶。他們致力於運用科技來強化服務品質,從而獲得競爭優勢。

The Challenge

Century21 used personal WhatsApp accounts to communicate with customers, but this created numerous challenges. Large-scale communication makes it difficult to manage a high volume of messages and inquiries. Sending promotional messages often resulted in customers blocking accounts. Additionally, there was no centralized system to manage leads or track interaction records. The company also struggled to monitor customer interactions, ensure consistent service quality, and lacked the ability to track and oversee activities. Although Century21 had an internal CRM system, using personal WhatsApp accounts meant agents had to manually download files and information from WhatsApp and upload them to the company system, resulting in a cumbersome and inefficient workflow.

挑战

Century21 使用个人的 WhatsApp 帐户与客户进行沟通,但这带来了许多挑战。大规模沟通效率低下,难以应付大量的讯息和查询。在发送促销资讯时,部分客户因接收过多讯息而封锁;还缺乏一个集中化的系统来管理潜在客户并追踪互动记录。此外,公司难以掌控客户互动,无法确保一致的服务品质,并缺乏追踪和监控能力。Century21 虽拥有内部的 CRM 和系统,但使用个人 WhatsApp 意味着代理需要手动将文件和资讯从 WhatsApp 下载,再上传至公司系统,流程繁琐且效率低下。

挑戰

Century21 使用個人的 WhatsApp 帳戶與客戶進行溝通,但這帶來了許多挑戰。大規模溝通效率低下,難以應付大量的訊息和查詢。在發送促銷資訊時,部分客戶因接收過多訊息而封鎖;還缺乏一個集中化的系統來管理潛在客戶並追蹤互動記錄。此外,公司難以掌控客戶互動,無法確保一致的服務品質,並缺乏追蹤和監控能力。Century21 雖擁有內部的 CRM 和系統,但使用個人 WhatsApp 意味著代理需要手動將文件和資訊從 WhatsApp 下載,再上傳至公司系統,流程繁瑣且效率低下。

The Solution

Wati's TeamInbox and broadcast features enable multiple agents to manage customer conversations from a centralized dashboard and send bulk messages to specific customer groups for promotions and updates. The chatbot further automates initial interactions and lead qualification.

Additionally, the API integration connects Wati with Century21's internal system, enabling seamless data transfer and automation. Wati also provides reports and analytics on customer interactions, agent performance, and the effectiveness of marketing campaigns.

解决方案

Wati 的 TeamInbox和广播功能让多位代理能从集中式仪表板管理客户对话,向特定的客户群发送大量讯息,用于促销活动和更新资讯。聊天机器人更会自动处理初步互动与潜在客户筛选。
此外, API 整合功能将 Wati 与 Century21 的内部系统连接,实现无缝的数据传输与自动化,并提供有关客户互动、代理表现以及行销活动成效的报告及分析。

解決方案

Wati 的 TeamInbox和廣播功能讓多位代理能從集中式儀表板管理客戶對話,向特定的客戶群發送大量訊息,用於促銷活動和更新資訊。聊天機器人更會自動處理初步互動與潛在客戶篩選。
此外, API 整合功能將 Wati 與 Century21 的內部系統連接,實現無縫的數據傳輸與自動化,並提供有關客戶互動、代理表現以及行銷活動成效的報告及分析。

Outcome

How Wati made Century21 :

结果

以下是 Wati 如何让 Century21 变得更好:

結果

以下是 Wati 如何讓 Century21 變得更好:

⭡ 200%

Query response rate

比较其他平台 ⭡ 200%

成交率

比較其他平台 ⭡ 200%

查詢回應率

3-10x better performance

Conversion rate

比传统 EDM 行销⭡ 3-10倍

转化率

比傳統 EDM 行銷 ⭡ 3-10倍

轉化率

3-10x better performance

Open rate

比传统 EDM 指标⭡ 3-10倍

开启率

比傳統 EDM 指標 ⭡ 3-10倍

開啟率

Better performance

Closing efficiency

> 标准 EDM

结案效率

> 標準 EDM

結案效率

Manci

Manci Man

Century21 Operations Director

Manci

Manci Man

Century21 营运总监

Manci

Manci Man

Century21 營運總監

Review

We aim to leverage new technologies to help our frontline employees develop diverse business opportunities. Wati has significantly enhanced our customer communication capabilities and overall business efficiency. It enables us to manage more leads, reduce response times, automate key processes, and gain valuable insights into customer interactions. These improvements have resulted in higher lead conversion rates, greater customer satisfaction, and a stronger brand image.

感言

我们希望运用新型科技帮助前线员工发展多元化业务。Wati 大幅提升了我们的客户沟通能力和整体业务效率。它让我们能够管理更多的潜在客户,缩短回应时间,自动化关键流程,并获得有价值的客户互动洞察。这些改进带来了更高的潜在客户转换率、更高的客户满意度以及更强大的品牌形象。

感言

我們希望運用新型科技幫助前線員工發展多元化業務。Wati 大幅提升了我們的客戶溝通能力和整體業務效率。讓我們能夠管理更多的潛在客戶,縮短回應時間,自動化關鍵流程,並獲得有價值的客戶互動洞察。這些改進帶來了更高的潛在客戶轉換率、更高的客戶滿意度以及更強大的品牌形象。

Conclusion

Wati successfully resolved the communication challenges Century21 faced when using personal WhatsApp accounts. Through centralized management, process automation, and data integration, Wati improved customer interaction efficiency, reduced response time, and enhanced lead conversion rates and customer satisfaction. At the same time, it strengthened the brand image, providing strong support for Century21's growth.

结论

Wati 成功解决了 Century21 使用个人 WhatsApp 帐户的沟通挑战。透过集中化管理、流程自动化与数据整合,Wati 提升了客户互动效率、缩短回应时间,并改善了潜在客户转换率与客户满意度。同时,也强化了品牌形象,为 Century21 的成长提供了有力支持。

結論

Wati 成功解決了 Century21 使用個人 WhatsApp 帳戶的溝通挑戰。透過集中化管理、流程自動化與數據整合,Wati 提升了客戶互動效率、縮短回應時間,並改善了潛在客戶轉換率與客戶滿意度。同時,也強化了品牌形象,為 Century21 的成長提供了有力支持。