How does Wati AI improve customer support productivity?

Wati AI acts as a conversational intelligence layer that boosts agent productivity by 3x. The Copilot provides one-click summaries of 50+ message threads, instant translations, and smart response suggestions, while the AI CX Score auto-scores every conversation for quality without manual surveys. Agents can review multiple chats in minutes by reading summaries instead of scrolling through entire histories.

What are Astra AI Agents and how do they automate conversations?

Astra AI Agents are autonomous digital employees that handle complete conversations from first message to resolution. They automate FAQ responses, qualify leads with intelligent questions, and manage routine tasks like appointment booking and order updates 24/7. When conversations need human support, Astra performs smart handoffs with full context preserved. Businesses typically automate up to 60% of routine queries.

Does Wati support voice calls on WhatsApp?

Yes, Voice AI enables human-like voice conversations directly on WhatsApp, Web, and Phone channels. With near real-time latency and support for 12+ languages with live mid-conversation switching, it ensures global customers receive instant, vocal engagement. All WhatsApp calls are end-to-end encrypted, and customers see your verified business name when you call.

How do I integrate Wati with Astra via BYOA?

Integrating Wati with Astra via BYOA is straightforward. Log into Astra using your Wati credentials, select an agent template that fits your use case, choose WhatsApp as the channel, and customize your agent instructions. You can sync up to 60 days of Wati conversation history so the agent provides context-aware responses. Once deployed, the Astra AI agent is automatically created in your Wati account and escalations flow seamlessly to your Team Inbox.

What is the Conversation Summary feature in Copilot?

Conversation Summary provides a concise overview of recent messages in a chat, helping your team understand long-running conversations without scrolling through entire histories. Copilot automatically logs summaries when it detects conversations with at least 10 messages, and highlights action items that need attention. Summaries appear in a dedicated tab for each contact, making it easy for agents to get up to speed when assigned to ongoing conversations.

What is AI CX Score and how does it work?

AI CX Score automatically evaluates every customer conversation for quality without requiring manual surveys. It provides instant scoring on support interactions, helping managers monitor customer experience at scale and identify areas for improvement. This eliminates the need for post-conversation surveys and gives real-time visibility into conversation quality across your entire team.

Which Wati plans include AI features?

Copilot features (conversation summaries, translations, AI CX Score) are available on all Wati plans through a credit-based system. Each plan includes AI credits that are consumed when you use these features. Wati + Astra integration via BYOA is available for customers on the Pro and Business plans. All plans include access to no-code chatbot builders, Team Inbox, and WhatsApp broadcasts. Wati offers a 7-day free trial so you can test features before committing.

How does Astra handle human agent escalation?

When a conversation needs human support, Astra performs smart handoffs to the Wati Team Inbox without disruption. You can configure escalation rules in the agent instructions using the "Assign to user" action. An automation rule is automatically created in Wati based on your Astra agent configuration, ensuring seamless routing to the right team member with full conversation context preserved.

Is Wati compliant with data privacy regulations?

Yes, Wati is built with enterprise-grade security. The platform is SOC 2 Type II certified and compliant with GDPR and CCPA. All WhatsApp calls and messages are end-to-end encrypted. For enterprises with strict data requirements, the BYOA framework ensures customer data never leaves your infrastructure, with data residency options available.

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Q: Can I use my own AI models (OpenAI, Claude, Gemini) with Wati?

Through the BYOA (Bring Your Own AI) framework, enterprises can connect proprietary models like OpenAI, Claude, Gemini, or custom fine-tuned models to every customer conversation through Wati's infrastructure. This integration ensures full data sovereignty and compliance with SOC 2 Type II and GDPR, keeping customer data entirely within your private infrastructure.

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One platform. Built for wherever

you are in your journey.

From your first customer message to millions - Wati AI scales with you.

For Small Businesses

Never miss a lead. Never leave a customer waiting.

An intelligent assistant that helps you craft the perfect response when you're available – and a digital employee that handles conversations when you're not.

✓

Every message gets a response – day or night

✓

Leads captured and qualified while you sleep

✓

Customers feel attended to, even when you're busy

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For Growing Businesses

More customers. Same quality. Every single time.

A digital employee that handles routine conversations end-to-end – FAQs, bookings, order updates, lead qualification. Plus AI CX Score monitors quality.

✓

60% of routine queries handled instantly

✓

Every conversation scored for quality – automatically

✓

Leads qualified and routed 24/7

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For Enterprise Businesses

Your systems. Your data. Your control.

Bring your own models – OpenAI, Claude, Gemini, or custom – into every customer conversation. Your data stays where you need it.

✓

Connect any model via simple API

✓

Customer data never leaves your infrastructure

✓

One integration, works across all channels

Learn about BYOA

The only platform that gives you three ways to use

AI in customer conversations

Most platforms make you choose. Help your team OR automate conversations OR integrate custom AI. Wati AI gives you all three - working together in one platform.

Copilot Astra AI Agents BYOA

Copilot: Your Intelligence Layer

An AI layer that sits beside your agents. It reads every conversation, suggests the best responses, summarizes long threads, and scores quality in real-time.

AI CX ScoreAuto-scores every conversation for quality - no surveys needed.

TranslationsInstantly translate messages to any language. Break communication barriers with one click.

One-Click SummariesCondenses 50-message threads into a clear summary. No more scrolling.

Outcome

Agents handle 3x more conversations. New team members productive in days.

Astra AI Agents: Your Always-On Team

Autonomous AI that handles complete conversations from first message to resolution without human involvement. They understand context, complete tasks, and know when to bring in your team.

FAQ AutomationInstantly resolve common queries 24/7 with AI trained on your knowledge base.

Lead QualificationAsks qualifying questions, scores leads, and routes to the right person automatically.

Smart HandoffsKnows when a human is needed. Transfers with full context preserved.

Outcome

60% of routine conversations handled automatically. Leads never wait.

BYOA: Your AI, Our Platform

Connect your existing AI models - OpenAI, Claude, Gemini, or custom fine-tuned models - to every customer conversation through Wati's infrastructure.

Any Model, Any TimeConnect OpenAI, Claude, Gemini, or your own models via API.

Data Stays YoursCustomer data never leaves your infrastructure. Full control.

Compliance ReadySOC 2 Type II certified. GDPR/CCPA compliant. Data residency options.

Outcome

Your AI, your compliance, our orchestration. No rebuilding for each channel.

FIRST OFFICIAL BSP WITH MCP

Wati MCP

Your Astra Agents in Claude and ChatGPT

The first official Model Context Protocol server from a WhatsApp BSP. Build, test, and ship your Astra Agents from inside Claude and ChatGPT. No dashboard. No tickets. No context switching.

Build From Chat

Describe what you want. Wati MCP creates the agent, ingests your knowledge base, and configures the handoff. All in your language. All in Claude or ChatGPT.

Test Before You Ship

Run automated evals on every change. Catch prompt injection, language fallback gaps, and sales handoff edge cases before your customers ever see them.

Fix Without Tickets

Paste a bad conversation. Wati MCP diagnoses the root cause, patches the prompt, and runs regression tests to confirm the fix before redeploying.

One Agent, Every Interface

Build once, operate from anywhere. Same Astra Agent, accessible from Claude, ChatGPT, and your Wati dashboard.

Outcome

Build great Astra Agents in your language. With Wati MCP's intelligence behind every build.

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Voice AI

Turn WhatsApp into your full-fledged voice channel. Human-like AI voice conversations that qualify leads, answer questions, and close deals in any language.