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Intelligent conversations. Accelerated performance.

Capture more leads, convert faster, and deliver better support with AI that
empowers your agents and handles conversations 24/7.

Book a Demo Try for Free

Top-rated on G2 for Ease of Use

Loved and trusted by
14000+ businesses, across the globe

One platform. Built for wherever
you are in your journey.

From your first customer message to millions - Wati AI scales with you.

For Small Businesses

Never miss a lead.
Never leave a customer
waiting.

An intelligent assistant that helps you craft the perfect response when you're available - and a digital employee that handles conversations when you're not.

Every message gets a response - day or night
Leads captured and qualified while you sleep
Customers feel attended to, even when you're busy

See how it works

For Growing Businesses

More customers.
Same quality.
Every single time.

A digital employee that handles routine conversations end-to-end - FAQs, bookings, order updates, lead qualification. Plus AI CX Score that monitors every conversation for quality, so nothing slips through as you scale.

60% of routine queries handled instantly
Every conversation scored for quality - automatically
Leads qualified and routed 24/7

See Astra AI Agents

For Enterprise Businesses

Your systems.
Your data.
Your control.

Bring your own models - OpenAI, Claude, Gemini, or custom - into every customer conversation. Your data stays where you need it. Your compliance requirements, met.

Connect any model via simple API
Customer data never leaves your infrastructure
One integration, works across all channels

Learn about BYOA

The only platform that gives you
three ways to use
AI in customer conversations

Most platforms make you choose.
Help your team OR automate conversations OR integrate custom AI.
Wati AI gives you all three - working together in one platform.

Copilot Astra AI Agents BYOA

Copilot: Your Intelligence Layer

An AI layer that sits beside your agents. It reads every conversation, suggests the best responses, summarizes long threads, and scores quality in real-time.

AI CX Score Auto-scores every conversation for quality - no surveys needed.

Translations Instantly translate messages to any language. Break communication barriers with one click.

One-Click Summaries Condenses 50-message threads into a clear summary. No more scrolling.

Outcome

Agents handle 3x more conversations.
New team members productive in days.

Astra AI Agents: Your Always-On Team

Autonomous AI that handles complete conversations from first message to resolution without human involvement. They understand context, complete tasks, and know when to bring in your team.

FAQ Automation Instantly resolve common queries 24/7 with AI trained on your knowledge base.

Lead Qualification Asks qualifying questions, scores leads, and routes to the right person automatically.

Smart Handoffs Knows when a human is needed. Transfers with full context preserved.

Outcome

60% of routine conversations handled automatically.
Leads never wait.

BYOA: Your AI, Our Platform

Connect your existing AI models - OpenAI, Claude, Gemini, or custom fine-tuned models - to every customer conversation through Wati's infrastructure.

Any Model, Any Time Connect OpenAI, Claude, Gemini, or your own models via API.

Data Stays Yours Customer data never leaves your infrastructure. Full control.

Compliance Ready SOC 2 Type II certified. GDPR/CCPA compliant. Data residency options.

Outcome

Your AI, your compliance, our orchestration.
No rebuilding for each channel.

NOW LIVE

Voice AI

Turn WhatsApp into your full-fledged voice channel. Human-like AI voice conversations that qualify leads, answer questions, and close deals in any language.

WhatsApp Voice Calling Make and receive voice calls directly in WhatsApp. No app switching, no international fees. Customers see your verified business name.

Multilingual Support 12+ languages with live mid-conversation switching. Your global customers get instant, vocal engagement in their preferred language.

Near Real-Time Response Ultra-low latency voice interactions that feel natural. No awkward pauses or delays that frustrate customers.

AI-Powered Conversations Voice AI qualifies leads, books appointments, and answers questions autonomously. Human-like conversations that convert.

12+

Languages
Supported

<1s

Response
Latency

24/7

Always
Available

E2E

Encrypted
Calls

Go live in days, not months

Four steps. That's all it takes.

Connect your
WhatsApp

Connect WhatsApp to Wati.
Takes minutes. No code
required.

Turn on
Copilot

AI-powered suggestions,
summaries, and quality
scores. Works automatically.

Build your first
AI Agent

Describe what you want in
plain English. Go live in under
5 minutes.

Watch the
results

Response times drop.
Quality improves. See it all in
real-time.

Why businesses choose Wati AI

Enterprise-grade AI without the enterprise complexity.

Wati AI Basic WhatsApp
Tools Enterprise
Platforms

Feature

AI-powered agent assist

AI Agents (full conversations)

Bring your own AI models

Time to go live

Built for messaging

Pricing

Wati AI

Copilot + AI CX Score

No code required

Full BYOA framework

Days

Native

Accessible

Basic WhatsApp Tools

None

Template bots only

Not available

Days

Native

Low

Enterprise Platforms

Enterprise-only

3-6 month setup

Limited API access

Months

Email-first

Enterprise only

The short version:

Enterprise-grade AI at a
price and speed that works
for growing businesses.

Frequently Asked Questions.

How does Wati AI improve customer support productivity?

Wati AI acts as a conversational intelligence layer that boosts agent productivity by 3x. The Copilot provides one-click summaries of 50+ message threads, instant translations, and smart response suggestions, while the AI CX Score auto-scores every conversation for quality without manual surveys. Agents can review multiple chats in minutes by reading summaries instead of scrolling through entire histories.

What are Astra AI Agents and how do they automate conversations?

Astra AI Agents are autonomous digital employees that handle complete conversations from first message to resolution. They automate FAQ responses, qualify leads with intelligent questions, and manage routine tasks like appointment booking and order updates 24/7. When conversations need human support, Astra performs smart handoffs with full context preserved. Businesses typically automate up to 60% of routine queries.

Does Wati support voice calls on WhatsApp?

Yes, Voice AI enables human-like voice conversations directly on WhatsApp, Web, and Phone channels. With near real-time latency and support for 12+ languages with live mid-conversation switching, it ensures global customers receive instant, vocal engagement. All WhatsApp calls are end-to-end encrypted, and customers see your verified business name when you call.

Can I use my own AI models (OpenAI, Claude, Gemini) with Wati?

Through the BYOA (Bring Your Own AI) framework, enterprises can connect proprietary models like OpenAI, Claude, Gemini, or custom fine-tuned models to every customer conversation through Wati's infrastructure. This integration ensures full data sovereignty and compliance with SOC 2 Type II and GDPR, keeping customer data entirely within your private infrastructure.

How do I integrate Wati with Astra via BYOA?

Integrating Wati with Astra via BYOA is straightforward. Log into Astra using your Wati credentials, select an agent template that fits your use case, choose WhatsApp as the channel, and customize your agent instructions. You can sync up to 60 days of Wati conversation history so the agent provides context-aware responses. Once deployed, the Astra AI agent is automatically created in your Wati account and escalations flow seamlessly to your Team Inbox.

What is the Conversation Summary feature in Copilot?

Conversation Summary provides a concise overview of recent messages in a chat, helping your team understand long-running conversations without scrolling through entire histories. Copilot automatically logs summaries when it detects conversations with at least 10 messages, and highlights action items that need attention. Summaries appear in a dedicated tab for each contact, making it easy for agents to get up to speed when assigned to ongoing conversations.

What is AI CX Score and how does it work?

AI CX Score automatically evaluates every customer conversation for quality without requiring manual surveys. It provides instant scoring on support interactions, helping managers monitor customer experience at scale and identify areas for improvement. This eliminates the need for post-conversation surveys and gives real-time visibility into conversation quality across your entire team.

Which Wati plans include AI features?

Copilot features (conversation summaries, translations, AI CX Score) are available on all Wati plans through a credit-based system. Each plan includes AI credits that are consumed when you use these features. Wati + Astra integration via BYOA is available for customers on the Pro and Business plans. All plans include access to no-code chatbot builders, Team Inbox, and WhatsApp broadcasts. Wati offers a 7-day free trial so you can test features before committing.

How does Astra handle human agent escalation?

When a conversation needs human support, Astra performs smart handoffs to the Wati Team Inbox without disruption. You can configure escalation rules in the agent instructions using the "Assign to user" action. An automation rule is automatically created in Wati based on your Astra agent configuration, ensuring seamless routing to the right team member with full conversation context preserved.

Is Wati compliant with data privacy regulations?

Yes, Wati is built with enterprise-grade security. The platform is SOC 2 Type II certified and compliant with GDPR and CCPA. All WhatsApp calls and messages are end-to-end encrypted. For enterprises with strict data requirements, the BYOA framework ensures customer data never leaves your infrastructure, with data residency options available.