WhatsApp is the world’s largest communication platform. It provides safe and secure communication than SMS and other related services. As a business, you can take the benefits of WhatsApp’s security and systems to send OTPs via WhatsApp.
OTPs are essential to verify transactions and logins. Businesses use SMS to send OTPs. But, SMS OTP authentication is not as safe as you think. Hence, more businesses are opting for encrypted OTPs on WhatsApp.
When you send OTP via WhatsApp, it gets encrypted and only the recipient will be able to see the message. This is one of the most secure ways to reduce fraud, spam, and trojan attacks. Let’s understand.
WATI allows you to send OTP on WhatsApp using WhatsApp Business APIs.
WhatsApp API is a WhatsApp Business solution launched by WhatsApp in 2018. Unlike the WhatsApp Business App, WhatsApp APIs help SMBs to integrate their systems with WhatsApp.
When you get your business number approved for WhatsApp APIs, you can integrate it with your CRM to send automated OTPs and reminders to your customers directly on WhatsApp.
Benefits Of WhatsApp Business API:
There are two ways to send OTPs. You can either send an OTP from your own dedicated number or you can send from a shared number.
To send OTP using Shared Number, you can sign up with a WhatsApp BSP (Business Solution Provider) like WATI that provides this feature. WATI supports sending OTPs using Shared Number.
To do so, you can follow these steps:
WATI allows you to send OTP messages up to a certain limit in the trial account. If you want to send more OTP Messages, you can buy credits to send OTPs on WhatsApp.
To send OTP using Dedicated Number, you must apply for WhatsApp API and get approval on your own number. Once it is approved, you can send OTP messages from your own dedicated number that can support two-way communication.
Clare.AI will handle and guide businesses to get approval for WhatsApp Business APIs.
Setup Time: 3-5 working days by Clare.AI. (Most of the time it happens within a day)
(Depending on Business verification progress by Facebook Official Team, usually takes 1-3 weeks)
This flowchart below explains how to get your WhatsApp Business Account Verified:
To get started, you can fill the form here.
Once your account is approved, simply follow the below steps to send OTP messages using WhatsApp APIs:
This is it. In this way, you can send OTPs to your customers directly on WhatsApp. If you need more assistance, you can let us know. We’ll be happy to help.