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Wati for Marketing
Wati for Support
Wati for Sales
eLearning
E-commerce
Marketing Agencies
Healthcare
No Code Chatbots
WhatsApp Business API
Instagram Automation
Click to WhatsApp ads
Campaigns
Team Inbox
WhatsApp Business Calling
Wati AI
Overview
Library
Agente de suporte de IA
Wati for Support
Turn WhatsApp into your #1 Support Channel with AI that scales effortlessly
Wati's AI support agent & automations are a force multiplier for service organization that are looking to automate the busywork, while keeping the human touch where it matters
Trusted by the fastest growing brands in UK
Make Wati your #1 support channel -
Resolve & close up to 80% of your support queries automatically
Automate responses to FAQs & close queries faster without any manual intervention with Wati's AI-support agent & custom chatbot workflows
Our AI-support agent doesn’t just respond instantly—it understands intent, offers relevant answers, responds in a way that feels natural -- and closes tickets with zero manual intervention.
Knows your business – Fetches answers from FAQs, PDFs & Knowledgebase URLs
24*7 availability – Your round the clock agent that works & works but never complains!
Multilingual by design – Detects and responds in your customer’s language, even when you've trained it on one language only
Enhanced answers – Adds relevant documents, videos, knowledge base URLs etc. to give customers everything they need
Balancing AI with human touch
AI should enhance speed & efficiency of service organizations, not replace human connection.
AI auto-detects & intelligently routes complex queries to human agents
AI routes queries to relevant agents / teams on customer's request
Agents route queries manually to relevant teams / other agents
One dashboard to manage WhatsApp, Facebook & Instagram conversations
Get a consolidated view of your customer interactions on WhatsApp, Facebook and Instagram messages effortlessly from one unified inbox.
Stay organized with conversation filters. Assign chats to specific teams or members. Say goodbye to ignored inquiries and frustrated customers!
Improve response time with Welcome messages & Out-of-Office workflows
Get great features at a price that makes sense
Affordable pricing with zero setup fees.
Up to ~25% off & free dedicated onboarding with annual subscription
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Growth
Send WhatsApp messages to thousands of users in one click to improve reach£49
month billed annually3 Users Included No additional usersAdditional charges apply for conversations
Conversations are 24-hour message threads between you & your customers. Per conversation charges vary for marketing, utility & service. ✕DemoKey features
Zero-fee WhatsApp setup: Get Official WhatsApp API, Blue Tick Verification help Omnichannel inbox: WhatsApp, FB, Instagram, QR code, widget, wa.me Standard promotions: Run multi-media campaigns, view open & read rates Acquire leads: Launch CTWA ads and capture leads on WhatsApp Team inbox staples: Assign, track, automate follow-ups, tag & report E-Commerce tools: WhatsApp Catalog, Shopify abandon cart & order templates 24x5 Email Support: in English and Portuguese, with basic SLA coverageUsage15k Broadcasts/month, Standard rates1,000 Free Automation triggers/month 2 select Commerce/CRM integrations 10k API calls/mon, No Webhooks
Charged based on WATI rate card ✕ -
Best Value
Pro
Set up automations, integrations and get powerful analytics to boost conversion£99
month billed annually5 Users Included Additional Users @ £32/user/monthAdditional charges apply for conversations
Conversations are 24-hour message threads between you & your customers. Per conversation charges vary for marketing, utility & service. ✕Everything in Growth, plus:
Auto-qualify leads: Advanced chatbots, forms, integrations & IG automation Boost conversion: Smart retargeting, Carousel template & Catalog pay options Optimize Campaigns: CTWA source tags, click tracking & engagement insights
AI Automation: Answer queries, collect information, send reminders & more
Advanced team inbox: Teams, auto routing, and operator reports
Drive Shopify sales: Campaign based on buyer data, Shopflo/Gokwik checkout
24x7 Email & Chat Support: Standard SLAs to support your operations
UsageUnlimited Broadcasts, Standard rates2,000 Free Automation triggers/month 5 integrations incl. Hubspot 200k API calls/mon, Limited Webhooks 250 Free AI Support Agent replies/mon
Charged based on WATI rate card ✕ -
Business
Unlock the full potential of WhatsApp with advanced workflows and expert support£229
month billed annually5 Users Included Additional Users @ £74/user/monthAdditional charges apply for conversations
Conversations are 24-hour message threads between you & your customers. Per conversation charges vary for marketing, utility & service. ✕Everything in Pro, plus:
Omnichannel inbox: WhatsApp, FB, Instagram, QR code, widget, wa.me Ultra-fast, Affordable messaging. Send 4k messages/min with volume discounts Click to Chat Ads. Launch Google and Meta ads that click to WhatsApp and aquire leads Best-in-class ROI: Optimize CTWA ads, track conversion, use WhatsApp Pay API AI Automation: Answer queries, collect information, send reminders and more Dedicated Customer Success Manager for strategic recommendations Enhance privacy & complicance. Phone number masking, Roles & IP Whitelisting 24x7 Priority Email & Chat support, with access to paid TAM servicesLimitsUnlimited Broadcasts, Volume discounts5,000 Free Automation triggers/month Unlimited integrations incl. Salesforce 20M API calls/mon, Extensive Webhooks 1000 Free AI Support Agent replies/mon Blitz add-on: Send 12k messages/min
Charged based on WATI rate card ✕
$ - Requires purchase of
$4.99/month Shopify addon
$ - Requer a compra do
complemento do Shopify por $4.99/mês
$ - Requiere la compra del
complemento de Shopify por $4.99 al mes
-
Growth
Send WhatsApp messages to thousands of users in one click to improve reach£59
month billed monthly3 Users Included No additional usersAdditional charges apply for conversations
Conversations are 24-hour message threads between you & your customers. Per conversation charges vary for marketing, utility & service. ✕DemoKey features
Zero-fee WhatsApp setup: Get Official WhatsApp API, Blue Tick Verification help Omnichannel inbox: WhatsApp, FB, Instagram, QR code, widget, wa.me Standard promotions: Run multi-media campaigns, view open & read rates Acquire leads: Launch CTWA ads and capture leads on WhatsApp Team inbox staples: Assign, track, automate follow-ups, tag & report E-Commerce tools: WhatsApp Catalog, Shopify abandon cart & order templates 24x5 Email Support: in English and Portuguese, with basic SLA coverageUsage15k Broadcasts/month, Standard rates1,000 Free Automation triggers/month 2 select Commerce/CRM integrations 10k API calls/mon, No Webhooks
Charged based on WATI rate card ✕ -
Best Value
Pro
Set up automations, integrations and get powerful analytics to boost conversion£129
month billed monthly5 Users Included Additional Users @ £32/user/monthAdditional charges apply for conversations
Conversations are 24-hour message threads between you & your customers. Per conversation charges vary for marketing, utility & service. ✕Everything in Growth, plus:
Auto-qualify leads: Advanced chatbots, forms, integrations & IG automation Boost conversion: Smart retargeting, Carousel template & Catalog pay options Optimize Campaigns: CTWA source tags, click tracking & engagement insights AI Automation: Answer queries, collect information, send reminders & more
Advanced team inbox: Teams, auto routing, and operator reports
Drive Shopify sales: Campaign based on buyer data, Shopflo/Gokwik checkout
24x7 Email & Chat Support: Standard SLAs to support your operations
UsageUnlimited Broadcasts, Standard rates2,000 Free Automation triggers/month 5 integrations incl. Hubspot 200k API calls/mon, Limited Webhooks 250 Free AI Support Agent replies/mon
Charged based on WATI rate card ✕ -
Business
Unlock the full potential of WhatsApp with advanced workflows and expert support£289
month billed monthly5 Users Included Additional Users @ £74/user/monthAdditional charges apply for conversations
Conversations are 24-hour message threads between you & your customers. Per conversation charges vary for marketing, utility & service. ✕Everything in Pro, plus:
Omnichannel inbox: WhatsApp, FB, Instagram, QR code, widget, wa.me Acquire leads: Launch CTWA ads and capture leads on WhatsApp Team inbox staples: Assign, track, automate follow-ups, tag & report Auto-qualify leads: Advanced chatbots, forms, integrations & IG automation AI Automation: Answer queries, collect information, send reminders & more
Optimize Campaigns: CTWA source tags, click tracking & engagement insights
Omnichannel inbox: WhatsApp, FB, Instagram, QR code, widget, wa.me
Ultra-fast, Affordable messaging. Send 4k messages/min with volume discounts
Click to Chat Ads. Launch Google and Meta ads that click to WhatsApp and aquire leads
Best-in-class ROI: Optimize CTWA ads, track conversion, use WhatsApp Pay API
AI Automation: Answer queries, collect information, send reminders and more
Dedicated Customer Success Manager for strategic recommendations
Enhance privacy & complicance. Phone number masking, Roles & IP Whitelisting
24x7 Priority Email & Chat support, with access to paid TAM services
LimitsUnlimited Broadcasts, Volume discounts5,000 Free Automation triggers/month Unlimited integrations incl. Salesforce 20M API calls/mon, Extensive Webhooks 1000 Free AI Support Agent replies/mon Blitz add-on: Send 12k messages/min
Charged based on WATI rate card ✕
$ - Requires purchase of
$4.99/month Shopify addon
$ - Requer a compra do
complemento do Shopify por $4.99/mês
$ - Requiere la compra del
complemento de Shopify por $4.99 al mes
Over 16,000+ customers
What some of our 16,000+ customers across 180+ countries think of Wati.
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“Highly customisable and friendly”
We work in the hotel business, so keeping in touch with people travelling is very easy using WhatsApp. Wati help us to have multiple people answering guests. It also allows us to automate basic replies such as the address
Eduardo Zeballos
Marketing Manager, Hotel Rosario -
“Our Star Tool”
Wati is essential to our cloud services business. Its ease of use helps us stay connected, offer personalised support, and address customer concerns quickly. With multiple agents working simultaneously, we ensure efficient service and excellent after-sales support daily.
Sidney Elena J
Cloud Services Provider, DynamiaERP
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