Wati vs Kommo
Wati vs Kommo
Kommo's WhatsApp automation letting you down?
Try Wati to automate complex workflows with our drag & drop chatbot builder, AI-powered FAQ bot & scale processes effortlessly.
Trusted by the fastest growing brands in India
Why Customers Prefer Wati’s Automation Over Kommo?
Simplified Automation
Simplified Automation
Wati’s easy to use chatbot builder supports up to 200+ steps, enabling easy and scalable automation, unlike Kommo’s complex platform that requires technical expertise.
Wati’s easy to use chatbot builder supports up to 200+ steps, enabling easy and scalable automation, unlike Kommo’s complex platform that requires technical expertise.
Fast and Reliable Support
Fast and Reliable Support
Wati ensures a seamless experience with fast customer support, responding within 1-2 days via email and chat across all plans. In contrast, Kommo struggles with delays, often taking 6-7 days to resolve issues.
Wati ensures a seamless experience with fast customer support, responding within 1-2 days via email and chat across all plans. In contrast, Kommo struggles with delays, often taking 6-7 days to resolve issues.
Improved CTWA Analytics
Improved CTWA Analytics
Click-to-WhatsApp (CTWA) campaigns let businesses start conversations with customers directly from ads. Wati makes these campaigns more effective with tools like ROAS to track revenue from ads and CAPI for detailed insights to improve results—features Kommo doesn’t offer.
Click-to-WhatsApp (CTWA) campaigns let businesses start conversations with customers directly from ads. Wati makes these campaigns more effective with tools like ROAS to track revenue from ads and CAPI for detailed insights to improve results—features Kommo doesn’t offer.
Simplified Automation
Simplified Automation
Wati’s easy to use chatbot builder supports up to 200+ steps, enabling easy and scalable automation, unlike Kommo’s complex platform that requires technical expertise.
Wati’s easy to use chatbot builder supports up to 200+ steps, enabling easy and scalable automation, unlike Kommo’s complex platform that requires technical expertise.
The verdict is clear
The verdict is clear! G2 users rated Wati 4.6 compared to Kommo’s 3.7, even with WATI having 280 reviews and Kommo only 30.
We must be doing something right!
We must be doing something right!
“Streamlining Processes with Wati's Automation”
With outstanding customer support, Wati’s automations and chatbots have streamlined our students' learning journey. Starting with one account, we've grown to six, catering to diverse team needs.
With outstanding customer support, Wati’s automations and chatbots have streamlined our students' learning journey. Starting with one account, we've grown to six, catering to diverse team needs.
Ashwani Agarwal,
Chief of Staff at Vedantu
Chief of Staff at Vedantu
“Personalized Connection, Increased Revenue”
Thanks to Wati, we've automated communication to 80,000+ users, transforming our engagement and growth!
Thanks to Wati, we've automated communication to 80,000+ users, transforming our engagement and growth!
Anshul Agarwal,
Co-founder - Habuild
Co-founder - Habuild
“A Frustrating and Underwhelming CRM Experience”
Using Kommo has been frustrating due to its unreliable automation, confusing interface, and limited CRM features, making it fall short of expectations.
Using Kommo has been frustrating due to its unreliable automation, confusing interface, and limited CRM features, making it fall short of expectations.
El Z.
Small-Business(50 or fewer emp.)
Small-Business(50 or fewer emp.)
“Kommo’s Setup Issues and Glitches”
Kommo’s complex setup confuses agents and scatters data, with glitches merging unrelated leads and contacts, making data management and CRM migration a nightmare.
Kommo’s complex setup confuses agents and scatters data, with glitches merging unrelated leads and contacts, making data management and CRM migration a nightmare.
Asad A.
Intern Supervisor
Small-Business(50 or fewer emp.)
Intern Supervisor
Small-Business(50 or fewer emp.)
At a glance comparison: Wati vs Kommo
It's evident that WATI stands apart from Kommo. Check out our comparison chart to see how their features measure up.
Parameters
Parameters
Support
Message Delivery
Chatbot Builder
API and Webhook Access
Language Support
CTWA
Intuitive platform with smooth interface
Prompt assistance through both email and chat
Faster and reliable message delivery
Drag & Drop Chatbot builder to automate complex workflows within minutes
Included in all the plans
Strong multilingual support in portugese & spanish
Contains in-depth analytics using CAPI (Conversion API) and ROAS
Customers have experienced delays and a glitchy interface.
Delayed support, with a turnaround time exceeding a week.
Slower delivery for large campaigns
Complex chatbot builder requiring technical expertise, only available on higher plans.
Limited only till the higher plans
Limited language options as you scale
Limited functionality with no proper analytics
Explore What's New at Wati
Simplify Customer Conversations with Wati's New Instagram Integration
Wati’s new Instagram integration lets you manage WhatsApp and Instagram messages in one unified team inbox & respond faster - without switching between different platforms. You can reply to conversations, route to teams/ agents, add notes & collaborate seamlessly with your team members.
Top-rated by industry experts
Ready to Simplify Your Workflow?
Try Wati for free or book a quick demo to see how easy automation can be.
No complex setup, just efficient, effective solutions tailored to your needs. Let's get started!
Loved by Customers, Backed by Experts
