Product Updates

Instagram has become a powerful tool for businesses, but the growing volume of direct messages (DMs) can overwhelm your team. Missed inquiries, delayed responses, and ignored leads result in lost sales and dissatisfied customers. In this blog, you’ll learn how to set up Instagram automation in Wati, including connecting your Instagram account, automating welcome messages for new customers, and setting up out-of-office responses.

Click-to-WhatsApp (CTWA) campaigns on Facebook and Instagram offer a powerful way to connect directly with your customers on WhatsApp. Instead of sending them to a website, these campaigns feature a “WhatsApp” button as the call-to-action, making it seamless for customers to initiate instant conversations with your business.

Wati’s Unified Team Inbox brings WhatsApp, Instagram DMs, and FB Messenger into a single dashboard—helping your team respond faster, assign chats effortlessly, and stay organized without the constant back-and-forth.