Established as a shoe brand in February 2005, Pretty Ballerinas opened its first exclusive store in London in 2007.
Pretty Ballerinas Israel is a franchisee of a popular Spanish brand Pretty Ballerinas, which offers comfortable and trendy shoes to women in the 25+ age group all over the world.
For this, they were looking for an ideal platform to broadcast message campaigns. The brand also wanted a centralized support dashboard where all its agents can work together.
Pretty Ballerinas Israel also wanted to integrate a chatbot into their communication stream that could handle basic FAQs & general queries. That would have helped the agents in focusing on more complex queries.
The brand no longer has to rely on just one customer support agent taking the brunt of the entire customer communication.
Thanks to the nature of the WhatsApp Business API that supports multiple logins and WATI’s mobile app (for Android and iOS) that takes customer support with your agent wherever they are, they can hire more customer support agents to handle more queries.
With WATI, Pretty Ballerinas Israel was able to reach out to its wider target audience by facilitating the WhatsApp broadcast option, allowing them to send personalized offers & updates to multiple contacts at once.
a dedicated team inbox for support agents
a centralized dashboard where all the agents can work together
WhatsApp chatbot for support automation
contact management & CRM integration.
The business managed to experience a dramatically increased response rate and an improved customer satisfaction rate since it was now able to share with them all the information that they wouldn’t be able to receive in any other way.
It no longer has to rely on just one customer support agent taking the brunt of the entire customer communication.
Thanks to the nature of the WhatsApp Business API that supports multiple logins and WATI’s mobile app (for Android and iOS) that takes customer support with your agent wherever they are, they can hire more customer support agents to handle more queries.
WATI is a comprehensive customer communication platform for WhatsApp. An official WhatsApp API partner, WATI enables sales, customer support and marketing teams to use a single platform to send bulk messages, broadcasts, template messages, build chatbots with a no-code builder and manage customer queries with a single team inbox.
Our Backers
WATI is a comprehensive customer communication platform for WhatsApp. An official WhatsApp API partner, WATI enables sales, customer support and marketing teams to use a single platform to send bulk messages, broadcasts, template messages, build chatbots with a no-code builder and manage customer queries with a single team inbox.
Your payment is confirmed, but we encountered an issue while creating your account.
Please reach out to us for immediate assistance.
Finalizing.
Please do not close this window or click the Back button on your browser.
For Seamless Payments, please ensure