Industry Use Cases

WhatsApp API is already powering so many industries and helping them achieve their business goals


Chatbots to help with admission enquiries, lead nurturing, class updates, reminders

Real Estate

WhatsApp can be used to send brochures, follow-up with prospects and improve conversions


Send updates, reminders to users regarding alerts, payment reminders, etc.


Send Cart Abandonment Recovery Reminders, Order updates. Provide Customer Support


Send ETA reminders, confirmation updates, etc. Chatbots to make bookings


Send delivery updates, Allow your customers to check order status via WhatsApp

Legal Services

Send updates, renewal reminders and other chatbots to make bookings or get updates


Get Insurance Renewal Reminders, check quotes, buy insurance plans, all via WhatsApp

Health & Medical

Allow patients to make bookings, get appointment reminders, prescriptions on WhatsApp


Automate order capturing, send payment reminders. Track customer information & more

Customer Success Stories

【新冠肺炎】 PolyU HKCC 放榜日只設網上報名 申請人問題多? WhatsApp 解答最⽅便

【新冠肺炎】 PolyU HKCC 放榜日只設網上報名 申請人問題多? WhatsApp 解答最⽅便

新冠肺炎第三波疫情嚴峻,城中所有重要活動紛紛另謀對策,當中包括應屆DSE考⽣最關注的自資專上院校副學士及高級文憑課程放榜日報名安排。理⼤香港專上學院(PolyU HKCC)為儘快解答入學查詢,決定選⽤WhatsApp 官⽅夥伴的客服 CRM 系統 WATI,即時⾃動解答申請人的問題。

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