Features & Setup

An Instagram DM lead capture flow collects a prospect's phone number, then bridges the chat to WhatsApp. Set it up in Wati, step by step.

Keyword-triggered Instagram automation sends an auto-DM only when a comment matches your keyword. Set it up in Wati in under 10 minutes.

Wati Instagram DM automation sends an auto-DM to every commenter on your posts or reels. Connect Instagram, build a flow, set the trigger, and test.

An Instagram chatbot replies to DMs, comments, and story replies instantly using keyword triggers, then hands off to a human when needed. Here's how to set one up in Wati.

Instagram auto-reply sends instant responses to DMs and comments: welcome messages, OOO replies, keyword triggers, and comment-to-DM. Here's how to set it up and stop losing leads to slow replies.

Customer segmentation for Black Friday means grouping contacts into VIP, at-risk, and win-back segments so each gets a message built for where they actually are.

WhatsApp chatbot drop-off rate is the percentage of sessions that end before the flow finishes. Learn the formula, find the exact node losing contacts, and fix it with Wati Chatbot Analytics.

Creating click-to-WhatsApp ads takes 5 steps in Meta Ads Manager: objective, conversion location, budget, audience, and creative. Get the exact setup here.

WhatsApp Coexistence lets you run the Business App and Business API on one number at once. Learn eligibility, setup steps, and what it costs in 2026. 

WhatsApp Coexistence lets sales teams automate lead capture, broadcasts, CRM workflows, and follow-ups while continuing to use the WhatsApp Business App for one-to-one conversations. Learn how it works, how to set it up, and what changes after onboarding.

Black Friday Cyber Monday (BFCM) is the four-day period when your comment section turns into a full-time job. 

WhatsApp coexistence lets businesses keep using their existing WhatsApp Business App number while adding Wati automation, campaigns, team inboxes, and chat history synchronization through the Cloud API.